I signed up for Look After My Bills after seeing them on TV and initially saved over £300 annually, which was great. However, due to the current energy crisis, my supplier went bust, making the experi... See more
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See what reviewers are saying
I registered for the service after my husband saw it featured on tv (Dragons Den). I was initially delighted with the annual saving of more than £300. However this soon turned to despair when the ene... See more
I have given 4 stars because I'm waiting to see how things pan out now that Moneyplus Energy has gone bust and I have been allocated an account with British Gas. LAMB have been in contact all the way... See more
Look after my bills has been taking care of me for over a year now and it's been excellent. I rest easy knowing that I'm paying the lowest tariff possible on my gas and electric because they check pri... See more
Company details
Written by the company
Sign up once, get great energy deals forever. We’ll get you a great deal taking care of everything. When that deal ends, we’ll switch you again. You don’t need to do anything. Join over 300,000+ Look After My Bills members saving the smart way!
Contact info
Medius House, 2 Sheraton St, Medius House, London W1F 8BH, London, United Kingdom
- 0333 000 8000
- support@lookaftermybills.com
- lookaftermybills.com
4.4
Excellent
29K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent company
We went over to look after my bills about 2 1/2 years ago and we have saved a lot of money by doing this as they find you the cheapest energy supplier for you so you don't have to worry about a thing they do everything for you.
Would definitely recommend this company
September 18, 2021
Unprompted review
I can't fault these guys
I can't fault these guys, honestly. They take ownership and they do what they say they’re going to do: this is truly a rare thing these days. Just imagine getting exactly what you want. A great service and a glowing review for a glowing company. I actively recommend. Really good work guys, thank you.
September 18, 2021
Unprompted review
Be very careful with these guys!!
Be very careful with these guys they only want to switch you to whoever they get the most commission off. I am now going through citizens advice regarding these cowboys as I cancelled my switch that they tried to put me on but didn't cancel it with the energy supplier themselves even though I have emails to prove they said they have.
I have now been charged higher rates and now stuck on another fix for a year with high prices even though they should have cancelled the switch.
They will not be getting away with this one as I will be taking this all the way!!
September 18, 2021
Unprompted review
Reply from Look After My Bills
Hi there,
Thanks for taking the time to write a review. I’m so sorry to hear that this happened. Your feedback helps us get better. I would like to apologise for this inconvenience.
We definitely want to help you further. Please email us at support@lookaftermybills.com or give us a call on 0333 0008 000, Monday to Friday between 9am and 5.30pm.
I look forward to hearing from you.
Abdul - Energy Adviser
Look After My Bills
All good.
Going into my 3rd year and fingers crossed this year will be as good as the last two. A smart meter that could be used for any company would be good. But have saved money and am happy.
September 17, 2021
Unprompted review
I've been with look after my bills for…
I've been with look after my bills for 2 years now and every 3 to 4 months they switch me as supplier they have gone with go bust! I then end up owing debit to the previous supplier that can be in region of a few hundred pounds. You can never get hold of them and they take 10 days to respond to emails and even then they don't answer your queries! I'm so worse off and still paying debt to previous suppliers. Worst was British gas whi said I owed £380 when temporarily transferred to them! AVOID AT ALL COSTS!!
September 17, 2021
Unprompted review
Reply from Look After My Bills
Hi there,
Thanks for taking the time to write a review. I’m so sorry to hear that this happened. Your feedback helps us get better.
We apologise but suppliers going into liquidation is a unforeseen unfortunate thing. I would like to apologise for this inconvenience.
We definitely want to help you further. Please email us at support@lookaftermybills.com or give us a call on 0333 0008 000, Monday to Friday between 9am and 5.30pm.
I look forward to hearing from you.
Abdul - Energy Adviser
Look After My Bills
Utility what’s the point they put me…
Utility what’s the point they put me with no smart meter connection they have now went bust who do I claim the early exit fee from plus paid well in advance Look after my bills what a joke I wouldn’t have used a small Micky mouse company.Just had reply still not Happy the price is going up by the day can’t do nowt until Ofgen put me with some one who will charge what they like what a con go bust open up again different name,and guess who gets the signing on fee.Go bust again Signing on fee.Go bust Signing on fee this is the game to be in LOOK AFTER YOUR OWN BILLS
September 17, 2021
Unprompted review
Reply from Look After My Bills
Hi there,
Thanks for taking the time to write a review. I’m so, so sorry to hear about the experience you had with your supplier.
We are very sorry for any and all inconveniences caused by this but here are a few key important things to consider moving forward:
1. Your supply will never be turned off. Your lights will still turn on, your gas will still warm your home.
2. All existing credit that you are owed will not be lost and is safe. Whichever supplier that takes over will honour the existing credit on your account.
3. In the coming weeks, the energy regulator OFGEM will appoint a new supplier to take over your supply.
4. You don't need to cancel your direct debit with Utility Point.
Once again, we apologise greatly for this situation but we can absolutely look to rectify this for you and switch you to a great new deal again once the process of joining your appointed supplier has been completed.
Please email us at support@lookaftermybills.com or give us a call on 0333 0008 000, Monday to Friday between 9am and 5.30pm.
I look forward to hearing from you.
Erin - Energy Adviser
Look After My Bills
AVOID AT ALL COSTS
AVOID AT ALL COSTS.
I have previously commented on the poor business model and abysmal customer service of this company.
I joined last year and at inception they switched me to simplicity which went bust leaving me out of pocket and also receiving demands from debt collecting agencies. I was temporarily switched to British Gas evolve who then hit me with huge bills for due to mis managed and incorrect readings. I was then moved to People’s Energy who guess what - they went bust - and another significant financial loss to myself. I estimate that I am £500 worse off due to moving to LAMB and I am still getting demands from multiple energy suppliers and debt companies.
I have logged official complaints with LAMB whose customer service is appalling. They basically denied all responsibility and no longer answer emails. My only current request to them is to charity if they have cancelled my account - 2 months of asking - they do not reply.
STAY WELL AWAY FROM LAMB UNLESS YOU LIKE TO THROW AWAY YOUR MONEY AND BE TREAT TERRIBLY.
September 17, 2021
Unprompted review
Reply from Look After My Bills
Hi Shaun,
Thanks for taking the time to write a review. I’m so sorry to hear that this happened. Your feedback helps us get better.
I'm a bit confused as this is not at all the common practice at Look After My Bills. As we follow the industry-standard procedure, we always process your service cancellation when requested.
I would like to apologise for this inconvenience. I can definitely check that the procedures were followed and rectify this if it was not the case.
We definitely want to prevent this from happening again. Please email us at support@lookaftermybills.com or give us a call on 0333 0008 000, Monday to Friday between 9am and 5.30pm.
I look forward to hearing from you.
Erin - Energy Adviser
Look After My Bills
Do not recommend.
Joined LAMB in April they recommended Peoples Energy, that company has now gone bust, so have now got to change supplier again. Think I'll now return to Eon and stick with who I know. Think LAMB only recommend company's where they get the biggest commission payment.
September 17, 2021
Unprompted review
Reply from Look After My Bills
Hi Peter,
Thanks for taking the time to write a review. I’m so, so sorry to hear about the experience you had with your supplier.
We are very sorry for any and all inconveniences caused by this but here are a few key important things to consider moving forward:
1. Your supply will never be turned off. Your lights will still turn on, your gas will still warm your home.
2. All existing credit that you are owed will not be lost and is safe. Whichever supplier that takes over will honour the existing credit on your account.
3. In the coming weeks, the energy regulator OFGEM will appoint a new supplier to take over your supply.
4. You don't need to cancel your direct debit with Utility Point.
Once again, we apologise greatly for this situation but we can absolutely look to rectify this for you and switch you to a great new deal again once the process of joining your appointed supplier has been completed.
Please email us at support@lookaftermybills.com or give us a call on 0333 0008 000, Monday to Friday between 9am and 5.30pm.
I look forward to hearing from you.
Erin - Energy Adviser
Look After My Bills
To start with this service was great...
To start with this service was great, and in principle it is a good idea.
The problem is that this is very much a "computer says no" set up which results in a significant glitch in their offering...
We finished a fixed term and went onto the standard tariff. Because the system couldn't find a cheaper deal, we were left on this. The reason the system couldn't find a better deal is that energy costs have gone up since we last got a fixed deal. This standard deal was a variable rather than fixed tariff, which would have meant as energy costs continue to go up, we would have been stuck on the roller-coaster with no way of reducing our bills. I have since cancelled the service, gone on a slightly more expensive fixed term, but as energy prices have gone up again, I am now on a cheaper deal than if I have stayed on the old variable rate.
Rather like communism, this is a great idea in principle, but isn't able to work in the real world.
In reply to your answer...
This is where it is clear your software fails.
As we finished our fixed term contract and went onto a variable one, this left us at risk of future price rises (that were well documented in the media to occur and have since happened).
By me changing us to a fixed term contract that was, in the short term, more expensive, I am now saving money as the variable rates have since gone up. This would have left us in a cycle of increased costs as energy prices increase whilst remaining on a variable contract.
Until you are able to fix this issue, your service is not fit for purpose and is going to leave the majority of your customers worse off. For anyone reading this comment, either leave LAMB, or don't join this service.
September 17, 2021
Unprompted review
Reply from Look After My Bills
Hi Tim,
Thank you for your review. I am really sorry to hear this has happened.
This most likely means that we had run a search for you in the market for the next best deal however we were not able to find you a cheaper deal based on the figures provided to us during the signup process.
You can contact our customer support team with your "annual usage figures in kWh" for us to search the market for you for an accurate deal to ensure that you are saving money on your energy bills.
We definitely want to prevent this from happening again. Please email us at support@lookaftermybills.com or give us a call on 0333 0008 000, Monday to Friday between 9am and 5.30pm.
We look forward to hearing from you.
Erin - Energy Adviser
Look After My Bills
Poor email response from customer services servi
Sent emails on website form with specific questions. The answers were not available in Faq's. All I get in return is a standard email that doesn't address my question and I have received before. One email early in the process was answered quickly. Since then very poor service and does not live up to all the hype around them as far as customer services go in my view.
September 17, 2021
Unprompted review
Reply from Look After My Bills
Hi there,
Thanks for taking the time to write a review. I’m so sorry to hear that this happened. Your feedback helps us get better.
I would like to apologise for this inconvenience. I can definitely check that the procedures were followed and rectify this if it was not the case.
We definitely want to prevent this from happening again. Please email us at support@lookaftermybills.com or give us a call on 0333 0008 000, Monday to Friday between 9am and 5.30pm.
I look forward to hearing from you.
Erin -Energy Adviser
Look After My Bills
Bit of a let down!
Once again the provider I’ve been assigned to has gone bankrupt! Last time this happened, British Gas took over for a short while and I was sent a bill for > £300 without explanation, for just one month, wiping out the savings I’d supposedly made. Lookaftermybills weren’t able to explain the issue when I called them for clarification. I’d rather stick with a reputable name and pay a few quid more than constantly chopping and changing and not know what’s going on between firms.
September 16, 2021
Unprompted review
Reply from Look After My Bills
Hi Dominic,
Thanks for taking the time to write a review. I’m so, so sorry to hear about the experience you had with your supplier.
We are very sorry for any and all inconveniences caused by this but here are a few key important things to consider moving forward:
1. Your supply will never be turned off. Your lights will still turn on, your gas will still warm your home.
2. All existing credit that you are owed will not be lost and is safe. Whichever supplier that takes over will honour the existing credit on your account.
3. In the coming weeks, the energy regulator OFGEM will appoint a new supplier to take over your supply.
4. You don't need to cancel your direct debit with Utility Point.
Once again, we apologise greatly for this situation but we can absolutely look to rectify this for you and switch you to a great new deal again once the process of joining your appointed supplier has been completed.
Please email us at support@lookaftermybills.com or give us a call on 0333 0008 000, Monday to Friday between 9am and 5.30pm.
I look forward to hearing from you.
Erin - Energy Adviser
Look After My Bills
Poor company using .com energy brands that just go bust
Seems a good service on the face of it but nothing but hassle. 2 of the 3 energy providers they switched me too have gone bust. They are just cheap .com providers who quickly establish the wholesale prices are too high to afford the portion of fixed rates they sold at a loss to get the business from lookaftermybills in the first place. Get switched to stupidly expensive British Gas tariffs by Ofgem while they unravel the mess and you have no choice but to pay their rate until lookaftermybills switch you to another two bit internet company who are fine for a few months and then go bust again. Might have saved me £50 but taken years off my life trying to sort the mess out.
September 16, 2021
Unprompted review
Reply from Look After My Bills
Hi there,
Thanks for taking the time to write a review. I’m so, so sorry to hear about the experience you had with your supplier.
We are very sorry for any and all inconveniences caused by this but here are a few key important things to consider moving forward:
1. Your supply will never be turned off. Your lights will still turn on, your gas will still warm your home.
2. All existing credit that you are owed will not be lost and is safe. Whichever supplier that takes over will honour the existing credit on your account.
3. In the coming weeks, the energy regulator OFGEM will appoint a new supplier to take over your supply.
4. You don't need to cancel your direct debit with Utility Point.
Once again, we apologise greatly for this situation but we can absolutely look to rectify this for you and switch you to a great new deal again once the process of joining your appointed supplier has been completed.
Please email us at support@lookaftermybills.com or give us a call on 0333 0008 000, Monday to Friday between 9am and 5.30pm.
I look forward to hearing from you.
Erin - Energy Adviser
Look After My Bills
Easiest way to switch
Easiest way to switch, no hassle at all.We saved £380 a year! I’m always recommending to friends & family.
September 16, 2021
Unprompted review
I am very disappointed with them
I am very disappointed with them; 4 energy suppliers in 1 year and 2 months & a much higher monthly/annual cost than predicted even though its been warm so very little use of heating.
They do not address the issues raised and send standard emails and leaflets but no personal touch. Why should they sit there getting rich when I’m not getting to a full year’s contract with any provider?
Doesnt add up for the customer therefore questions need to be asked.
Buyer avoid.
September 16, 2021
Unprompted review
Reply from Look After My Bills
Hi there,
Thanks for taking the time to write a review. I’m so, so sorry to hear about the experience you had with your supplier.
If the deal we found for you did not present an accurate saving then it is very likely that the quote we have made for you during the signup process was incorrect. In this case, we can absolutely recalculate your quote based on more accurate figures. We can work together to input your correct information so we can run a much more accurate switch for you.
It sounds as if the usage figures we have used weren't correct. If we have used your usage in pounds instead of kWh/year this would have an impact on your switch-search.
I would like to clarify that these figures are only an average, please remember you are on a fixed-rate tariff. This means that while your monthly payment might vary, the rates and charges of your tariff will not change during the course of your contract. You will only ever pay for the energy that you use.
We definitely want to prevent this from happening again by updating your usage figures in our system. Please email us at support@lookaftermybills.com or give us a call on 0333 0008 000, Monday to Friday between 9am and 5.30pm.
I look forward to hearing from you.
Erin - Energy Adviser
Look After My Bills
Ok up to now
Ok up to now, staying with my present supplier as it’s the best deal.
September 16, 2021
Unprompted review
Save your money and give them a call
Been told my present supplier is still the best value
And so far I still have no regrets let’s all hope they don’t go bust for being cheap in the present energy climate
Keep up the brilliant work your doing
September 16, 2021
Unprompted review
Terrible Company! Failed on Everything.
Avoid at all costs! Absolutely terrible and couldn't care less about customers. I signed up with look after my bills at the end of 2020 on a deal that promised to save me money and I'd even get a free robot hoover for using them. Needless to say they managed to fail on all counts, my bills have almost doubled and I'm now tied into a fixed term. 8 months after signing up I chased my hoover to be told they were delayed but I would get a £50 Amazon voucher instead as compensation. After repeatedly chasing this and getting fobbed off in a very obvious manner by the dreadful customer service staff I've still not received the voucher. This is now being escalated as they shouldn't be allowed to scam people this way.
September 16, 2021
Unprompted review
Reply from Look After My Bills
Hi Angela,
Thanks for taking the time to write a review. I’m so sorry to hear that this happened. Your feedback helps us get better.
Please feel free to email us on support@lookaftermybills.com or give us a call on 0333 0008 000, Monday to Friday between 9am and 5.30pm.
One of our customer service agents can have a look at this for you.
Many Thanks,
Erin - Energy Advisor
Look After My Bills
Poor service.
I wouldn't even give this star. Made a complete mess of changing my energy supplier. I emailed them on several occasions to say that I was being moved to the Standard Variable Tariff, but they did nothing. Emailed back saying they were reviewing my account. In the mean time my supplier is now no longer trading. Ofgem are advising not to change, but I am them.
September 16, 2021
Unprompted review
Reply from Look After My Bills
Hi Richard,
Thank you for your review. I am really sorry to hear this has happened.
This most likely means that we had run a search for you in the market for the next best deal however we were not able to find you a cheaper deal based on the figures provided to us during the signup process.
You can contact our customer support team with your "annual usage figures in kWh" for us to search the market for you for an accurate deal to ensure that you are saving money on your energy bills.
We definitely want to prevent this from happening again. Please email us at support@lookaftermybills.com or give us a call on 0333 0008 000, Monday to Friday between 9am and 5.30pm.
As the supplier has now gone bust, your account with us will be on hold until OFGEM has appointed you a new supplier
We look forward to hearing from you.
Erin - Energy Adviser
Look After My Bills
Very straightforward
Very straightforward - no complications! Only changed to you this year & so far very pleased!
September 16, 2021
Unprompted review
Happy with the service
Happy with the service, well informed. Definitely would recommend!
September 16, 2021
Unprompted review
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