Lookfantastic Reviews 3,637

TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 1 out of 5 stars

I cancelled my subscription in december and in march it suddenly started again. And this time there were no option for a cancellation anywhere to be found. The site was very hard to manuever and is... See more

Company replied

Rated 5 out of 5 stars

Bought The Ordinary - Bright Set! They have the cheapest price on pricerunner! I am combining it with Axis-Y Dark Spot Corrector Glow Serum for a stunning and bright/fresh looking face/skin! Couldn't... See more

Company replied

Rated 5 out of 5 stars

I’ve been shopping with Lookfantastic for a while now, and I have to say, they never disappoint! The website is super easy to navigate, and I always find exactly what I’m looking for. Shipping is fast... See more

Company replied

Rated 5 out of 5 stars

I like this website, the overall range of products is good- they have alot to offer and I like that. Everything from makeup, to skincare and hair care, even perfumes. It’s easy to navigate through and... See more

Company replied

Company details

  1. Beauty & Well-being

Written by the company

Lookfantastic.se har allt inom premiun skönhetsprodukter och är en officiell leverantör av kända märken såsom: Kerastase, Aveda, Redken, L'Oréal och många fler. Som ett världsomfattande varumärke har Lookfantastic den expertis du har användning för att hitta nya favoriter.


Contact info

  • Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom

  • lookfantastic.se

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 5 out of 5 stars

Always satisfied :)

website easy to manage and products easy to find even if I always buy the same thing.

May 30, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 1 out of 5 stars
Lookfantastic logo

Reply from Lookfantastic

Hello,

I am sorry to hear of this issue.

I do want to assist and get this issue resolved and I am confident I can.

Please can you sign into your account to view the message I have just sent you.

I will be able to get this sorted.

Kind regards,

Sam

Rated 1 out of 5 stars

Really bad service

Really bad service! They take tooooo way much time to “trying” to help u and they even can’t

May 19, 2024
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Reply from Lookfantastic

Hello Elissa,

Thank you for leaving your review.



I am sorry to hear you have had an issue with your referral. I have investigated this and sent you a message to your online account.



Please log in to your account at your convenience to receive my message.



Regards,


Leah

Rated 2 out of 5 stars

Lack of information

I hade not gotten a mail about the progress of my order. Which makes me wonder wether I’ll get it or not, as well as when.

May 10, 2024
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Reply from Lookfantastic

Hello,

Thank you for taking the time to leave your review.

I am sorry that you have faced this problem, I tried to call but unfortunately you were unavailable. I have investigated your issue and sent a message to your account, please see this when possible.

I look forward to resolving this for you.

Kind regards,
Liam

Rated 5 out of 5 stars

The best products

Very good products

May 10, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 1 out of 5 stars

20% on the first order.

20% on the first order.. forget about it cause it is only on selected unpopular products.

May 8, 2024
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Reply from Lookfantastic

Hello,

I am sorry to hear of this issue regarding your discount.

I do want to assist and get this issue resolved and I am confident I can.

Please can you sign into your account to view the message I have just sent you.

I will be able to get this sorted.

Kind regards,
Jess

Rated 4 out of 5 stars

Quick delivery and with information…

Quick delivery and with information about the package all the way. Thank you.

May 6, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Rated 4 out of 5 stars

No troubles

No hassle in shopping

May 4, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Rated 5 out of 5 stars
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 3 out of 5 stars

Expensive delivery

Unfortunately delivery is expensive and long

April 23, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

I am sorry to hear of this issue.

I do want to assist and get this issue resolved and I am confident I can.

Please can you sign into your account to view the message I have just sent you.

I will be able to get this sorted.

Kind regards,

Sam

Rated 5 out of 5 stars

Valentino coral fantasy

Amazing smellll

April 21, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Fantastiskt

I find your products you offer affordable for me. I like that there is so much to choose from and you offer new products😊😊😊

April 18, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Claire

Rated 5 out of 5 stars

Stock and product

Found product and straight forward order

April 12, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 4 out of 5 stars

Good customer service


Good customer service

April 10, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for taking the time to leave your review.

I am sorry that you have faced this problem, I tried to call but unfortunately you were unavailable. I have investigated your issue and sent a message to your account, please see this when possible.

I look forward to resolving this for you.

Kind regards,
Liam

Rated 3 out of 5 stars

Large sized packages

Large sized packages. Ok prices.

April 6, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Rated 1 out of 5 stars

Bad service

Bad service

April 6, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello Selma,

Thank you for leaving your review.

Following on from our conversation, I have now messaged you through your Look Fantastic account.

If you would like me to call you back to discuss this further, or you need any further assistance then please respond to my message received through your account at your earliest convenience.

Kind regards
Claire

Rated 2 out of 5 stars

Not so pleasant experience

Didn’t work to use my discount code from Mecenat alumni. Then it wouldn’t work to pay with Klarna, had to try more then 10 times to get it to work for the payment.

April 5, 2024
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Reply from Lookfantastic

Hello Dona,

Thank you for leaving your review.

I am sorry to hear you have had an issue with a discount code. I have investigated this and sent you a message to your online account.

Please log in to your account at your convenience to receive my message.

Regards,

Claire

Rated 3 out of 5 stars

Sloppy website overall

- Messy and confusing payment. Could be way more user friendly.

- Not all products would appear when choosing a specific brand.

- Didn’t show me all the detailed information about the product I was purchasing.

- If I haven’t heard of lookfantastic before hand I would probably think the website was a scam. I have however heard good stuff about lookfantastic before so I did pursue with my purchase.

April 4, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Rated 5 out of 5 stars

I knew what i needed and got a good…

I knew what i needed and got a good discount.

April 4, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars
Lookfantastic logo

Reply from Lookfantastic

Hello

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Kayleigh

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