Lords & Labradors Reviews 

Helpful customer service team - highly responsive and friendly!

The crate and cover arrived two days before it was due which was great. I was kept informed of the delivery status all the way from ordering to delivery. The quality of the crate and cover are top class, I am looking forward to ordering more once my puppy has grown. I wanted the best for my pup and I definately have it from Lords & Labradors.

Good price , quick delivery , well packed . Lovely bowl , well made , easy cleaned , doesn't slide on floor . 5⭐️
Happy customer .

The products are very good quality

Delivery on time and damage free. Easy to contact and follow

The most strongest puppy paly
Pen excellent quality. Poles apart from cheaper versions . Definitely worth playing abit extra for . And the customer service support was amazing

Great dog crate....easy to order online good quality product delivered on time. I like the sliding door it takes up less space easier to locate in the room not having to consider how the door opens.

Order processed for 3-5 working days delivery. It’s been 7 working days and my item still hasn’t been dispatched. When I raised with customer service 3 days ago I was told it was delayed due to staff illness and it would be process as a priority. 3 days later items still haven’t been dispatched. Extremely disappointed and I haven’t even received my order. Considering I’ve paid over £400 for an order, no words.

The product is a very good quality but I found the customer service to be very lacking. 3-5 days delivery is they send it on day 4 and you get it on day 5. There is no working telephone number and no reply to emails. You can only contact them on WhatsApp and they reply at their convenience with an attitude.
It has put me off ever ordering from them again.

Quality product let down by the dented base plate. Couriers seem to have difficulty delivering large items without damaging them.

I had placed an order which turned out to be out of stock. I was kindly emailed and informed of this, and was offered to choose the same item but in a different style. The item was posted out, personalised all within couple of days. Fantastic service thank you!

Fast efficient service and a good product.
Our dog is very happy.

Love this company. My two terrierists always look well turned out in anything I buy from here. Always a perfect fit. Great quality and reasonable prices. Arrives quickly. Packed well. Wholeheartedly recommend.

Perfect product

The bars are too far apart for a 3 month old puppy. Will be great when she is a big bigger.

Bought a Sliding Door Dog Crate. After a handful of days one of the doors came off. Raised with the company and got a response a few days later asking for photos. Sent those and saying I need a replacement and now nothing. Zero response so will have to now contact my credit card company. Very poor service!!

I ordered a dog bed in the midst of moving home which made the 14 day return window very difficult. By the time I unboxed the item I wasn't totally convinced by the quality and longevity of the product especially given the price. I have now returned the item which is for store credit. Frustrating for a £90 product and especially as I don't intend on purchasing from L&L again. Disappointing and unsure it's really in line with consumer rights.

So the reason for the 3 stars is the lack of customer support available. It says that there is a live chat but you can’t find it. It says that you should receive a response back via email or WhatsApp within 24h but it’s more like 72h if you’re lucky.

The first crate I ordered was too big but also damaged so I wanted to return it in exchange for a smaller one but because I needed the new crate within the next 2 weeks it felt impossible to get a replacement so I just had to get a new one myself and wait for them to arrange a pickup for the old crate. As I’m writing this I’m still waiting for confirmation of the return and my money back.

The crate is good and the reason I bought this is because of the metal tray but both the crates I had had been damaged in the middle of the tray from the way it is being packaged so it’s not just a me issue.

Its a bit light-weight, our 6 month mini-dachshund puppy seems able to push it around with a bit of whining and effort.

I dont like the fact there's no integrated top and bottom bolt. Two separate bolts would be a pain but its not beyond the realms of engineering that the same operator works both. The flex in the door from the 3 fixed points encourages pushing and his challenging it.

At this price point, I would expect a more thought through design, so it's OK, but not great.

Good quality crate, sturdy and well made. Fast delivery. Perfect!