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Lords & Labradors Reviews 

3,910
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,125 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and appealing design of the products, finding them sturdy, practical, and aesthetically pleasing. Many consumers also appreciate the efficient and prompt delivery service, with items often arriving quickly and well-packaged. The ordering process is generally described as easy and straightforward, contributing to a positive overall experience. However, some customers reported dissatisfaction with customer service, citing difficulties in getting in touch, unanswered emails, and lack of assistance with returns. Additionally, a few people experienced issues with orders, such as items arriving damaged or deliveries being delayed beyond expectations.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the top-class and... See more

Delivery service

Customers generally report positive experiences with delivery, frequently praising its speed and efficiency,... See more

Order

Consumers find order experiences to be ambiguous, with many reporting positive aspects such as easy ordering,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A really nice quality and easy to use dog crate. the only issue was the height of the door which caused our two minature dachshunds some problems getting in and out, we had to build them a small ramp... See more

Rated 4 out of 5 stars

The despatch was fast. The product was taller than advertised and so didn’t fit in the space without us modifying it. There was some minor damage to the item on receipt, and we had to hammer one part... See more

Rated 4 out of 5 stars

The product is a very good quality but I found the customer service to be very lacking. 3-5 days delivery is they send it on day 4 and you get it on day 5. There is no working telephone number and no... See more

Rated 3 out of 5 stars

Its a bit light-weight, our 6 month mini-dachshund puppy seems able to push it around with a bit of whining and effort. I dont like the fact there's no integrated top and bottom bolt. Two sepa... See more



Company details

  1. Pet Store

Written by the company

Founded in 2013 Lords and Labradors initially launched in the UK. We now have loyal customers in 17 countries including Denmark, Italy, Germany, Japan, USA and Australia. Having worked closely with ethical dog breeders it became obvious that there was a demand for high quality puppy products and kits, and importantly somewhere to get support and advise at the same time. Our core products are designed, developed and made in our specialist workshop in the UK to exacting quality standards. This includes our beautiful crate covers, bumper sets and iconic Chesterfields. Our toys, grooming products and coats are hand-picked from the very best suppliers worldwide.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

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Replied to 64% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(3,910)

1,079 reviews in the last 12 months

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Rated 4 out of 5 stars

Wonderful service, one suggestion from a frequent doggy traveller

Wonderful service, and very quick dispatch. I managed to miss the cutoff time for next day delivery by 30 minutes so expected it to take a couple of days and it arrived less than 24 hours after I ordered it. The double car bed (sorry forgotten the name of it!) fits onto my back seat, with the straps extra tight around the headrests. It’s very well padded and seems comfy for my dog with the restraint for my dog on the right hand side. I hadn’t realised quite how small the seat of the back seat is so my only suggested improvement would be (and the ONLY reason I’ve put 4 stars is it would really help us I could attach the bottom rear of the dog bed to the isofix points, it doesn’t move very much, but if my dog steps to the front of the dog bed it’s just held up by air so he then has to push himself back. I drive with him a lot, every 2 1/2 weeks we either drive 600 miles to the north of Scotland or 600 miles down to Suffolk, after two years of this routine it’s wonderful to have found a solution to his cage! He can stretch out and one the drive yesterday was a lot more relaxed and happy. Thank you Lords and Labradors from me and Mac!

June 17, 2026
Rated 5 out of 5 stars

Quality item

The cat tree is just lovely. It's well made, from quality materials, and was packaged in a strong box. My cat has been reluctant to use it so far, but takes a while to adjust to change. I'm sure she will love the cat tree once she has ventured onto it.

June 16, 2026
Rated 5 out of 5 stars

So impressed ordering another one.

Gate arrived very quickly well-packaged in large container. Delighted with the quality of the material used to make this mini fence. Boisterous Collie sits obediently while I open the door for visitors, instead of knocking them down in his excitement. Love this gate so much I am ordering a second one.

May 26, 2026
Rated 5 out of 5 stars

We were generally very happy with our…

We were generally very happy with our purchase from Lords & Labradoodles. The play pen itself met expectations, with just one small detail unfortunately arriving faulty. That said, the customer support team handled the situation promptly and very much in a “customer first” spirit. The first replacement piece has been lost or significantly delayed in transit from the warehouse, but as soon as we got in touch, they quickly arranged for a second replacement piece to be sent. Communication throughout was excellent. Overall, a very positive experience.

June 3, 2026
Rated 4 out of 5 stars

A really nice quality and easy to use…

A really nice quality and easy to use dog crate. the only issue was the height of the door which caused our two minature dachshunds some problems getting in and out, we had to build them a small ramp to prevent the undercarriage catching!

June 12, 2026

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