A really nice quality and easy to use dog crate. the only issue was the height of the door which caused our two minature dachshunds some problems getting in and out, we had to build them a small ramp... See more
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Review summary
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The despatch was fast. The product was taller than advertised and so didn’t fit in the space without us modifying it. There was some minor damage to the item on receipt, and we had to hammer one part... See more
The product is a very good quality but I found the customer service to be very lacking. 3-5 days delivery is they send it on day 4 and you get it on day 5. There is no working telephone number and no... See more
Its a bit light-weight, our 6 month mini-dachshund puppy seems able to push it around with a bit of whining and effort. I dont like the fact there's no integrated top and bottom bolt. Two sepa... See more
Company details
Written by the company
Founded in 2013 Lords and Labradors initially launched in the UK. We now have loyal customers in 17 countries including Denmark, Italy, Germany, Japan, USA and Australia. Having worked closely with ethical dog breeders it became obvious that there was a demand for high quality puppy products and kits, and importantly somewhere to get support and advise at the same time. Our core products are designed, developed and made in our specialist workshop in the UK to exacting quality standards. This includes our beautiful crate covers, bumper sets and iconic Chesterfields. Our toys, grooming products and coats are hand-picked from the very best suppliers worldwide.
Contact info
Goods In Entrance, Bay 3 & 4, Fulney Farm, Kellet Gate, PE12 6EH, Spalding, United Kingdom
- 01790720900
- sales@lordsandlabradors.co.uk
- lordsandlabradors.co.uk
4.0
Great
4K reviews
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Replied to 64% of negative reviews
Typically replies within 1 week
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Excellent quality and great looking…
Excellent quality and great looking item with super fast delivery! Highly recommended. Many thanks.
May 25, 2026
If you require an exhange good luck!!!
If you require an exhange good luck, as i have tried emailing and contacting them on their whatsapp and have had no reply. There quick to send out orders but when you require anything else their customer service is terrible.
May 29, 2026
Unprompted review
Poor quality product - silver play pen. Poor Communication regarding returns and refunds.
Incredibly disappointed with the communication provided by L+L for returning faulty items. Considering the price of the playpen, £114.00 I was not expecting an item which had clearly not had an adequate safe pet paint spray applied. There are black scuff marks on the majority of the panels, the gate locks have rust residue on them and absence of paint. I've been trying to return this item for 3 days! At no point during purchase did it say a return costs the sender money. Nor that a refund is not automatically authorised.
Emailing the company daily for a return update which was promised 48 hours ago, I've heard nothing!
I purchased this believing I was purchasing a quality British made item from an independent British company. I'm now out of pocket significantly, and had to rush around trying to get a play pen hours before collecting my puppy when I had originally purchased this silver play pen in plenty of time ahead of her arrival home.
I wouldn't recommend buying from Lords and labradors. I'll stick with a well known animal store or online retailer in future.
May 29, 2026
Very securely packaged
Very securely packaged, as described, great quality. Our dog loves it. Thanks
May 22, 2026
Returned a £54 dog collar for an…
Returned a £54 dog collar for an exchange and only after reaching out and enquiring about my return, I got a partial refund on the item and realised I got charged £15.
Very disappointing experience.
Won’t be buying from them again.
May 6, 2026
Excellent quality and regular updates on delivery
Regular updates on delivery and responded promptly to emails. Quality of products is excellent. I have one very happy comfy pup in his new crate with beautiful cover, bed and blankets. Will order from this company again.
May 19, 2026
Product is excellent
Product is excellent. Confidence dropped a bit when I realised it was being sent by Evri though
May 19, 2026
A great travel bed from a great company
The Travel Dog Bed is brilliant it folds up easily it moves around well and the delivery service was informative.
May 19, 2026
Very quick delivery and lovely beds
Very quick delivery and lovely dog beds. Super response when I mentioned that my discount code hadn't worked, it was sorted and refunded straight away. Thank you.
May 19, 2026
Timings and communication all great
Timings and communication all great. Quality of dog bed is beautiful. My Italian greyhound is a very happy chap!
May 19, 2026
Said 2 day delivery I ordered on 18th…
Said 2 day delivery I ordered on 18th May and it still hasn’t been delivered
May 18, 2026
Really good quality cat tree
Really good quality cat tree, great price and the cats and dogs love it 😻
May 6, 2026
Not so great unfortunately
Although delivery was fast the item caused an allergic reaction and I tried to get hold of someone to tell me what it was made of no one answered my email. Then I tried the WhatsApp again no response for a few days. Since then I have tried to contact them regarding several different things I would like to purchase and as yet nearly a week and no answer on either email or WhatsApp so very poor on communication. Not what I expected as my first experience with this company was very good.
May 7, 2026
Great product price and service
May 6, 2026
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