A really nice quality and easy to use dog crate. the only issue was the height of the door which caused our two minature dachshunds some problems getting in and out, we had to build them a small ramp... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The despatch was fast. The product was taller than advertised and so didn’t fit in the space without us modifying it. There was some minor damage to the item on receipt, and we had to hammer one part... See more
The product is a very good quality but I found the customer service to be very lacking. 3-5 days delivery is they send it on day 4 and you get it on day 5. There is no working telephone number and no... See more
Its a bit light-weight, our 6 month mini-dachshund puppy seems able to push it around with a bit of whining and effort. I dont like the fact there's no integrated top and bottom bolt. Two sepa... See more
Company details
Written by the company
Founded in 2013 Lords and Labradors initially launched in the UK. We now have loyal customers in 17 countries including Denmark, Italy, Germany, Japan, USA and Australia. Having worked closely with ethical dog breeders it became obvious that there was a demand for high quality puppy products and kits, and importantly somewhere to get support and advise at the same time. Our core products are designed, developed and made in our specialist workshop in the UK to exacting quality standards. This includes our beautiful crate covers, bumper sets and iconic Chesterfields. Our toys, grooming products and coats are hand-picked from the very best suppliers worldwide.
Contact info
Goods In Entrance, Bay 3 & 4, Fulney Farm, Kellet Gate, PE12 6EH, Spalding, United Kingdom
- 01790720900
- sales@lordsandlabradors.co.uk
- lordsandlabradors.co.uk
4.0
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 64% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My pooches love love love the beds… as…
My pooches love love love the beds… as do I, they're beautiful and stylish!
Given the price of the beds, delivery took too long.
May 4, 2026
Quick delivery and excellent quality of…
Quick delivery and excellent quality of products. Our puppy is v happy with everything
May 4, 2026
The puppy and cat toys are great
The puppy and cat toys are great, the puppy loves them. And the courier who delivered the pets toys is very polite and good.
May 4, 2026
The crate , cushion and crate cover
The crate , cushion and crate cover are good quality and a lovely colour , my dog loves them. The order was delivered with no issues.
May 4, 2026
Highly recommend
Plenty of pet products to choose from. I ordered new puppy toyS! Our little puppa loves them all, I think her favourite is the crinkly crocodile. Ordering was simple and the delivery was fairly quick. I would happily order from you again.
April 23, 2026
Awful experience all round.
Awful experience all round.
I bought a cat tree at no small fee. They sent the wrong item, and the box and the item itself was damanged. L&L quickly responded to my message via Whatsapp asking me to send pictures, but they have no dropped off the face of the earth.
I went to the website to start a return, and there is a charge on the return, but policy also states that damaged items won't be refunded. I can foresee the L&L trying to shaft me for its mistake.
I wish I'd read the 1* TrustPilot reviews before ordering because all these horror stories about poor delivery, poor product quality, and extremely poor customer service now make complete sense to me.
May 7, 2026
Unprompted review
Absolutely appalling customer service
Absolutely appalling customer service. I ordered an XL crate in champagne with a puppy crate bed in velvet for my new puppy.
A small crate arrived with a medium cushion. Neither suitable and neither what I had ordered.
I have emailed 8 times without a single reply. I have sent 2 WhatsApp messages. No reply. The phone number is 'not available' & the live chat is not working.
This is now my 3rd day of trying to get a response, and so I have given up on hoping to get what I originally ordered and have decided to return for refund. However, the returns portal expects me to pay for the incorrect return that is their mistake. Furthermore, the packages are too big for me to take somewhere & so I need DPD to collect from home and that option is not offered.
So so disappointing because the website gives a thoroughly different perspective to the reality.
And in the meantime, it has made our puppy's first few days at home more stressful than it should be because I have not brought him a crate or bed yet because I was expecting that they would arrange for the correct order to be sent by express & have the incorrect order collected.
Appalling & frustating
May 6, 2026
Unprompted review
Great Basket
Ordered my Cockapoo a new basket. It arrived quickly, lovely quality and very stylish. Its also very practical with the removable covers. Unfortunately my little girl still prefers the sofa!
April 30, 2026
High Quality
Worth the premium in my opinion. This is my second time buying from the platform, I believe, but I always look forward to the arrival of my order.
If not for the downside of paying VAT to ship it outside of the UK, I would probably indulge a little more, but I love the brand and the quality of their products, and even if I only find myself shopping around Christmas time, I enjoy finding things for my pups—or just any little extra to make things a little more convenient; the drying robes, gloves, and bed covers are still going strong!
November 27, 2025
Love the quality of the bed that we…
Love the quality of the bed that we bought.
Our boy is the destroyer of beds and we are two weeks in and there isn't a mark on it.
April 30, 2026
One is being generous
One is being generous! Returns of large parcels get arranged after a lot of emails and WhatsApp messages and if you’re lucky after the week goes by they will respond. I’m on week two of them trying to get DPD to pick up a large parcel second time round DPD were asked to ring both doorbells. That was to tricky so he walked past the parcel left in the doorway and left!
April 20, 2026
Quick turnaround
Quick turnaround, great selection of products. Very good quality product. I have a German Shepherd and other similar products didn't have the width or height that I was comfortable with. Instructions were easy and my dog is nice and comfortable
April 6, 2026
Looks great and well made.
Very happy with the playpen we bought for our puppy. It is nice and sturdy, stands up well and is nice and safe to leave our puppy in. Nicer looking than a "cage" style pen as well. Very pleased.
March 31, 2026
Speedy delivery but I am not too…
Speedy delivery but I am not too impressed with the bed the fastener is very flimsy and it doesn’t keep my dog very securely in he regularly climbs out and sits next to it on the back seat. I bought this as the kong car seat I had purchased had become too small but I have to say the Kong is far better quality and my puppy is more secure in it. The seat is vet lovely but more of a carrier than a safe car seat
April 27, 2026
Easy to order came within two weeks…
Easy to order came within two weeks with his name on. Well made and looks lovely. Very pleased
April 17, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.