Lorinzerliving.com Reviews 

204
TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

Customer service from this company is poor. They do not reply to messages or phone calls. I was given a delivery slot of 2-6pm the night before delivery after having to chase the company for a... See more

Rated 5 out of 5 stars

A long wait but well worth it! I’m absolutely in love with it! After only ever having hand me downs or simple box bases to finally have my very own beautiful luxurious bed has made me ecstatic, superb... See more

Rated 5 out of 5 stars

I am pleased to write this feedback. Recieved our bed over the weekend, delivery gentlemen were thoroughly great. Fitted the bed for us and showed us how the ottoman function works. Had pleasant buy... See more

Rated 3 out of 5 stars

Lovely bed , however we actually thought the company had gone into liquidation as no one picks the phone up , replies to emails or the online chat , so we were getting quite anxious. Instructions wer... See more

4.2

Great

TrustScore 4 out of 5

204 reviews

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4.2

All reviews

(204)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Had my bed delivered today

Had my bed delivered today , have to say it was a quick delivery. Bed came with easy instructions manual. Overall a beautiful bed looks stunning in my room. Would definitely recommend this company to my friends and family.

October 10, 2019
Unprompted review
Rated 5 out of 5 stars

Super happy with the bed

Super happy with the bed , it is as expected. It was easier with two of us to assemble the bed , would definitely be recommending them x

September 25, 2019
Unprompted review
Rated 1 out of 5 stars

Unreliable

I've been emailing regarding an order and followed up with a call only to be told to message again which I did on top of reaching out on Facebook message, to no response. Beds may be affordable but it doesn't mean anything if company is unreachable.

And to be very clear, responding to a number of emails that have already been sent is most definitely in the company's control and it is not for a company to tell a customer not meeting such a basic expectation when you are a potential new customer warrants anything more than 1 star. When people are likely to part with hundreds of pounds they want to know they can easily get hold of the company in question. This site is called TRUSTpilot for a reason but of course the company doesn't deem it to be a 'big deal'.

September 25, 2019
Lorinzerliving.com logo

Reply from Lorinzerliving.com

Dear Naomi

We're are disappointed to have this review from yourself.
A one one star review for unable to reach our phone line is something not within our control and certainly not deserves a one star review.
As we have checked our database and have not had any form of contact from you , neither do we have any product order placed by yourself, if you have any queries and for some reason are not getting through to us please get in touch via email with your contact number and a member of customer services team shall get in touch with you soon.

Regards,
Gemma

Rated 5 out of 5 stars

Just received my grand Laguna bed

Just received my grand Laguna bed , really good quality material ! The assembly was really quick and easy with the instructions provided. Really satisfied with my purchase and will be buying from them again for my guest room.

September 23, 2019
Unprompted review
Rated 5 out of 5 stars

Lovely delivery

Lovely delivery, excellent quality bed , cant fault them one bit ! Absolutely happy with my purchase and definitely would buy from them again.

September 22, 2019
Unprompted review
Rated 4 out of 5 stars

loving my new bed!!!

Searched everywhere for the right bed!! Eventually found this website!! Ordered our bed, had a sticky patch as it said delivery was free but that was a mistake, they don’t deliver to where I live. Bit gutted but they delivered to Glasgow and I paid extra delivery. Our bed came couple weeks ago but we only unwrapped it and set it up last night. Wow!!! I’m in love with it! Our only issue was the two main pieces of wood that sit in the middle were missing but I have a handy husband and he made a couple for us!! The need looks stunning in our newly decorated room. Would def order more beds if they only could deliver, like lots of other companies, further north of Scotland. No real complaints other than what I said, hence 4 stars and not 5!!

September 15, 2019
Unprompted review
Rated 4 out of 5 stars

Great product

Great product, but could have done with better customer service.
Thank you for the beautiful bed.

September 9, 2019
Unprompted review
Rated 4 out of 5 stars

Pleasant and efficient communication

Pleasant and efficient communication, fast and responsive customer care, however the end product is rather average.

September 6, 2019
Unprompted review
Lorinzerliving.com logo

Reply from Lorinzerliving.com

Dear Malin
We are grateful for your feedback and pleased that you enjoyed the ordering and customer service.
It is our ethos at lorinzer living to exceed customer expectations. We shall take your feedback and implement measures to further improve our products which are designer standard yet competitively priced.
We wish 2019 to be a great year for you!
Lorinzer Living
Customer care team

Rated 5 out of 5 stars

Great supplier

Great supplier, went above and beyond to ensure I got what I wanted and that it for into my loft! Thanks Lorinzer!!

September 3, 2019
Unprompted review
Rated 5 out of 5 stars

Beautiful bed

Beautiful bed , I have never purchased online and was ver apprehensive but my experience was great ! Bed came in perfect condition and looks lovely and is sturdy .

August 29, 2019
Unprompted review
Rated 5 out of 5 stars

Beautiful bed

Beautiful bed . Relatively easy to put together , lovely colour and very stylish details. Storage is an added bonus. Very please with the purchase and will definitely recommend

August 26, 2019
Unprompted review

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