Ordered 30 Romana vases. Website promotes 2-4 day UK Mainland delivery. It's been two weeks and still no delivery. I've emailed them on several occasions without response and the phone number doesn't... See more
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See what reviewers are saying
Items not received, no answer on phone line trying on multiple days. I left voicemails, emails and contacted via Facebook messenger. They called to inform me that items still not dispatched as not all... See more
Very slow delivery, far outside of advertised shipping estimates. I did get a response when I emailed in, which is better than some companies. The curtains are incredibly thin, single layer with n... See more
Company replied
Paid for a fish bowl 2 weeks ago and hasn’t arrived. Ignored my emails, never once answered the phone. In response to this, the comapny director personally contacted me and arranged a next day del... See more
Company details
Written by the company
We supply ethical and sustainable home interiors and furniture.
Contact info
United Kingdom
- max@lostland.co.uk
- lostland.co.uk
2.4
Poor
263 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
item not arrived
June 25, 2024
Didn’t receive my order, zero response
I have t received my order and I have no response to the many messages and email sent. I will be putting this into the hands of the bank to recover my money
July 8, 2024
Never received the order after more…
Never received the order after more than 1 month of ordering.
June 17, 2024
Order never arrived
Order never arrived. No replies to emails. Looks like shop has since closed. Have requested refund through card issuer.
June 18, 2024
Is this company a scam?
This is the second order I have placed and still not received, one in March and one last week. It’s not even been dispatched. I have emailed and rang - the phone line goes dead. DO NOT PLACE AN ORDER WITH THIS COMPANY.
June 28, 2024
scam?
No update, no item, no response to emails, no answer to phone calls. Pretty sure this company is a scam
June 29, 2024
Don’t know why I didn’t read the reviews!
Don’t know why I didn’t read the reviews first 😩 But they had what I needed so presumed I would receive the items bought but sadly not and no response at all. Shame
June 22, 2024
Items never turned up
Items never turned up . Impossible to get hold of them. The phone number provided on the website is fake. Avoid!!!
June 26, 2024
Stay away!!
Still awaiting refund after being promised by both Fiona and Max. Ordered a simple planter and was never delivered. After several excuses, I was offered a refund. I still haven't received any money back.
SCAM COMPANY!!
February 8, 2024
Unprompted review
I have not received my order
I have not received my order. I have emailed 2 different email accounts regarding this and have not received a response or refund.
June 17, 2024
I purchased 16 Valentia Candlestick.
I purchased 16 Valentia Candlestick - Clear Glass (23cm) and £120.84 on 23/06/24 for my son's wedding. It said UK mainland would take 4 days. I have heard nothing from them since I paid. This will ruined my son's wedding!
June 23, 2024
Never got my order and have had no…
Never got my order and have had no response from the company.
June 5, 2024
BEWARE!
BEWARE! I paid for multiple items, never received them, tried to contact seller in multiple ways, no response. I had to contact my bank to get refunded.
April 14, 2024
Before I rate your service
Before I rate your service, I haven't received my purchases that I have paid for. Can someone let me know when I should expect delivery?
June 17, 2024
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