Lotsy Reviews 242

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them unique and meaningful gifts that are exactly as hoped for and depicted. The ordering process is described as easy, with many appreciating the ability to approve proofs and make changes quickly before printing. Reviewers frequently highlight the excellent and responsive service, noting the helpfulness and friendliness of the team, as well as fast communication. Delivery is often swift and safe, with many customers receiving their orders quickly, even for international shipments. However, some customers experienced significant delays in shipping, particularly for US orders, attributing these issues to customs processes rather than the company itself. A few other people also felt that their orders were lost or did not arrive, leading to dissatisfaction and a lack of confirmation or tracking information in some instances.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Order

Reviewers highlight positive aspects of the ordering process, often praising its ease and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency. Many... See more

Service

Customers consistently note positive experiences with service, describing it as excellent and phenomenal from... See more

Quality

People report positive experiences with quality, consistently praising the excellent print quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish nothing was too much trouble. The proofs are done individually not automatically generated, so tweaks were possible. Once the proof was accepted my order was delivered swiftly. Th... See more

Rated 5 out of 5 stars

I ordered a print from Lotsy showing our village in England and the town our daughter lives in, in Australia. Both are not well known places, but Lotsy got the places spot on, and created a fantastic... See more

Rated 5 out of 5 stars

I made an order, I got fast reply and fast confirmation of shipping. I did have an issue with a large delay in shipping that was the result of our worthless US customs system . Anthony was responsive... See more

Rated 5 out of 5 stars

I always come here to Trustpilot to see if a company is legit because, unfortunately the world is full of scams. I CAN TESTIFY THAT LOTSY IS WORTH THEIR 5 STARS and massive praise. Anthony at Lotsy i... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

So looking forward to my print!!!

Wow! Firstly I just wanna say that Lotsy are very accommodating and quick to respond to queries. And fast postage aswell. Thank you for all your assistance and for the fabulous print that'scoming my way....it will be cherished forever 🙂

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Three-Country Poster

I ordered a poster for my girlfriend, showing our original countries on the sides and the country that we met in, in the middle. It turned out beautifully and we could not possibly be happier. I highly recommend Lotsy!!

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Just brilliant!

From start to finish nothing was too much trouble. The proofs are done individually not automatically generated, so tweaks were possible. Once the proof was accepted my order was delivered swiftly. The prints themselves are of a gorgeous quality, different and meaningful. I gifted one and kept one for myself to remember a special weekend that I spent with my friend. She loves hers as much as I love mine. I am already thinking about the next unique gift as a house warming present.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great product

I placed 3 orders so far, the website is very straightforword and the customer service is the best I experienced . The maps are delivered safely and fast and the paper is of high quality.

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

Stunning products

Great company! I have placed 3 orders so far and every single one is stunning. Great communication, highly recommended! ⭐️⭐️⭐️⭐️⭐️

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Anniversary Gift

I ordered my print as a 20th anniversary present for my husband and he absolutely loved it.
The process to order was so easy and I had the opportunity to amend it if I needed to (i didn't).
It was also sent incredibly quickly.
Highly recommend!

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Ordered a print to Denmark being advertised this product when in the UK. There was a bit of delay in receiving the parcel so I contacted customer support. They were really responsive and helpful. When I noticed there was a customs fee I contacted them and they happily reimbursed the difference

Couldn't recommend them more

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service!!

I ordered a print and made few mistakes. Anthony was super helpful and we reconfirmed everything to make sure it would be exactly as I wanted. Even after my purchase I was still in touch with the team for additional advice and they were professional and responsive! Amazing work and best customer service!!!

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great item and service

I ordered a print as a gift and was absolutely thrilled with the result. The recipient loved it! I will definitely order again. Highly recommended 10/10

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

I am absolutely delighted with my order…

I am absolutely delighted with my order from Lotsy. I can only commend Anthony's skill in both creating and producing these unique prints. There was so much choice in the range of colours to choose from and then to combine with my selected maps. My son and his family live in Sydney, Australia so it was an easy choice to pick this with the UK and with some special words depicted. My order was processed well within the timescale and I was very satisfied with the high quality of the prints both in colour, clarity and font size of the wording. Thank you Anthony for your excellent product and first class customer service.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely chuffed to bits with my…

Absolutely chuffed to bits with my order. They were very patient with my design as I kept changing my mind and when it came it was just perfect. Thick quality paper.. you certainly won’t be disappointed! Thank you 🌟

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Home to Home Poster-Fabulous!

We have family in three countries and this was the perfect gift to remind them that we think of them all the time! They all loved it! Delivery was fast too to ensure we received it in time for travel! 10/10 :)

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great product

I bought one of these posters as a surprise for my Great Aunt who lives in New Zealand. I was so pleased with how it looked. The whole service, from ordering to delivery was fantastic.

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Ordered online, proof emailed and accepted, print sent. All within 2 days.
Sent directly to my bestie for her birthday and she loved it!
Recommend to anyone

February 17, 2025
Unprompted review

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