LottolandReviews 

232
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with payments, where deposited funds were not credited to their accounts, despite providing proof of transactions. Reviewers frequently described the customer service as extremely poor, noting a lack of response to emails and an absence of live chat support. Many reviewers expressed concerns about the company's operations and the security of their money. Some people were dissatisfied with the contact methods available, as emails often received automated or no replies, and direct communication channels were virtually nonexistent. The response time from the company was consistently criticized, with customers waiting weeks or months for any acknowledgment, often without resolution. Additionally, some users reported issues after withdrawing winnings, leading to difficulties with their bank accounts and financial distress.

What people talk about most

Payment

Users describe negative interactions with payment, frequently reporting that deposits were processed through... See more

Response time

Clients share negative opinions on response time, with many reviewers reporting that no one is replying to... See more

Website

Customers consistently note negative experiences with the website, with many reviewers expressing concerns... See more

Customer service

Reviewers express strong dissatisfaction with customer service, citing a lack of support and... See more

Customer communications

People report negative experiences with contact, with many customers stating they have sent numerous emails,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Few month ego I deposit 700 but not credited to wallet after repeatedly contact customer care. But recently I have successfully deposit 2 times but not credited to my wallet single time deposit.... See more

Company replied

Rated 1 out of 5 stars

Lottoland is totallay a fake company and its operations are already stopped as you can see in below link and approved by GOVT of INDIA. Reply to Lottoland.. You do not have any live chat support,,,... See more

Company replied

Rated 1 out of 5 stars

I am following up, and have send many emails at support india & support UK,however, there is no response. Every time after sending emails, you will get a FAKE reply as mentioned below Hel... See more

Company replied

Rated 1 out of 5 stars

Lottolandasia is totally fake. After mentioning in this forum, only formal replies by Chris & Liam. No mail either directly or vide their app including uploading of bank statement has resulted in n... See more

Company replied


Company details

Information provided by various external sources

Play the world's best lotteries online at Lottoland.asia. You can play the most popular international lottos like U.S. Powerball, Megamillions in India. Weekly and daily draws.


Contact info

1.2

Bad

TrustScore 1 out of 5

232 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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1.2

All reviews

(232)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Hello my world peoples this lottosmile…

Hello my world peoples this lottosmile lotter and lottoland Swisslos is fraudsters and me and my Almighty gonaa punishment for them and takeing back millions billions in compensation...time to time and will so can as I and all here should found them personally who they are ...

On 5 July from 5 May I just got my $43 winnings withdrawal after 2 month aprox from Diva QBEnetrprize lottosmile but now my lottosmile account there is freeze I don't care bye I hope they unfreeze soon Thanks To my Almighty and Trustpilot😚

June 20, 2024
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Yogesh,

We are sorry to hear about your experience with us, In order to be able to review your case we would ask that you contact us directly.

However, you can contact us through email at support-india@lottoland.asia and one of our agents who will be more than happy to assist you.

We look forward to hearing from you soon.

Chris- Lottoland Representative

Rated 5 out of 5 stars

Till now I deposited 14 lakh but they…

Till now I deposited 14 lakh but they didn’t ask regarding verification. But when I win 3 lakh they are asking for verification.is Lottoland is real or fake . How many verification steps are there . Initially they said ur account is verified . After winning 3 lakh to process for winning amount they are asking for verification .
I am wondering how many verification is required after depositing 14.44 lakh .
Lottoland customer service is very very late.

June 18, 2024
Unprompted review
Rated 1 out of 5 stars

No response from customer support

I just registered on lottoland 3 days back. I submitted my ID proof document for verification of the account. Still it is showing verification in progress. I also wrote to their customer support but no reply and no updation of account. Money cannot be withdrawn from an Unverified account. Really poor service

June 18, 2024
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Anuj,

We are sorry to hear about your experience with us, In order to be able to review your case we would ask that you contact us directly.

However, you can contact us through email at support-india@lottoland.asia and one of our agents who will be more than happy to assist you.

We look forward to hearing from you soon.

Chris- Lottoland Representative

Rated 1 out of 5 stars

This Lottoland is headache and pain in…

This Lottoland is headache and pain in the ass , I haven't received any reset link , they advice to check all the mail box but they failed to provide any rest link .

June 14, 2024
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Rinchen,

We are sorry to hear about your experience with us, In order to be able to review your case we would ask that you contact us directly.

However, you can contact us through email at support@lottoland.asia and one of our agents who will be more than happy to assist you.

We look forward to hearing from you soon.

Chris- Lottoland Representative

Rated 1 out of 5 stars

Not trustworthy & Worst Customer Support

First of all deposit isn't always instant, sometimes it doesn't credit. Same for withdrawal. First 2-3 withdrawals done within 2-3 days without any problem. There is no direct live chat option. Their customer service is pathetic and slower than you can imagine. Suppose if you deposit/withdraw money which is not successful and you write email to them. Now they will take at least 2 working days just to respond. Even if you clearly mention all the details in mail, they will again ask all details so that this can be dragged into another 2 days. I've read many reviews, I am pretty sure this site is not trustworthy. I am sure they don't even read reviews here, just copy paste same response to everyone!!!

Now you can see their response. As I said they just copy paste same reply to everyone, I don't think they even read the review. Now it's nearly a month, neither withdrawal credited nor a single response to any of my mail!!

May 29, 2024
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Shiv,

We are sorry to hear about your experience with us, In order to be able to review your case we would ask that you contact us directly.

However, you can contact us through email at support@lottoland.asia and one of our agents who will be more than happy to assist you.

We look forward to hearing from you soon.

Chris- Lottoland Representative

Rated 1 out of 5 stars

I have deposited money in the account…

I have deposited money in the account and is not yet credited. Sent tooanu emails but she reply I get is they are investigating the money. This is a pure scam.

May 29, 2024
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Shaji,

We are sorry to hear about your experience with us, In order to be able to review your case we would ask that you contact us directly.

However, you can contact us through email at support@lottoland.asia and one of our agents who will be more than happy to assist you.

We look forward to hearing from you soon.

Chris- Lottoland Representative

Rated 1 out of 5 stars

This is fake website

This is fake website. UPI address shows some unknown company names.. please do not play here.... You wil not win here., only smal amounts you wil win and you wil loose a lott.. even customer service is very worst. So please do not play here..

May 14, 2024
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Punith,

We are sorry to hear about your experience with us, In order to be able to review your case we would ask that you contact us directly.

However, you can contact us through email at support-india@lottoland.asia and one of our agents who will be more than happy to assist you.

We look forward to hearing from you soon.

Chris- Lottoland Representative

Rated 1 out of 5 stars

This organization is fraud and suddenly…

This organization is fraud and suddenly closed my account without specific reasons, even submitted my ID proof.
They took my amount and suddenly close the account, so request to all, please don't open account with Lottoland, it's waste of amount and time.
Strictly please don't invest with lottoland.

Thanks and Regards,
Bharat
Dubai UAE

April 24, 2024
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Bharat,

We are sorry to hear about your experience with us, In order to be able to review your case we would ask that you contact us directly.

However, you can contact us through email at support-india@lottoland.asia and one of our agents who will be more than happy to assist you.

We look forward to hearing from you soon.

Chris- Lottoland Representative

Rated 1 out of 5 stars

Worst customer service ever.

Worst customer service ever.
I deposited money but it was never credited to my Lottoland account despite being debited from my bank account.

I have tried multiple times to reach customer care for more than half a month now but i have yet to get even a single reply.

April 23, 2024
Unprompted review
Lottoland logo

Reply from Lottoland

Hi,

We are sorry to hear about your experience with us, In order to be able to review your case we would ask that you contact us directly.

However, you can contact us through email at support-india@lottoland.asia and one of our agents who will be more than happy to assist you.

We look forward to hearing from you soon.

Chris- Lottoland Representative

Rated 1 out of 5 stars

Fake site

Fake site . Don’t use it . UPI IDs change frequently . Better play a local lottery than paying some frauds .

April 10, 2024
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Jaswinder, I’m really sorry to hear you feel this way — that was never our intention. I understand you feel misled and I’d like to help clarify the situation. While I can’t discuss specific details here, I ask you to please contact us by Live Chat and I’ll ensure that someone reviews your complaint fairly.

Rated 1 out of 5 stars

UPI ID change frequently.

If you make payment throgh UPI every time UPI ID is change when you scane QR code so it is like froud with people. Why they are stick on one UPI ID. I have written to Lottoland Asia India but they have till not given satisfactoey reply.

January 1, 2024
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Sudhir, I’m really sorry to hear you feel this way — that was never our intention. I understand you feel misled and I’d like to help clarify the situation. While I can’t discuss specific details here, I ask you to please contact us by Live Chat and I’ll ensure that someone reviews your complaint fairly.

Rated 1 out of 5 stars

Cheater lottoland go to hell

I HAVE NOT RECEIVED WITHDRAWAL AMOUNT YET. They blocked my account.
Totally fraud.

April 10, 2024
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Samit, I’m really sorry to hear you feel this way — that was never our intention. I understand you feel misled and I’d like to help clarify the situation. While I can’t discuss specific details here, I ask you to please contact us by Live Chat and I’ll ensure that someone reviews your complaint fairly.

Rated 1 out of 5 stars

Lotto land totally fraud....

I had deposited some money but it was never credited to my lotto land account. I had sent three emails to customer care but none of them have been answered even after a week. They are major frauds and request everyone to stay the hell away from them.

March 29, 2024
Unprompted review
Rated 1 out of 5 stars

Ghatiya service hai

Ghatiya service hai
Maine jackpot (rainbow jackpot) jeeta tha 11/09/2023 ko 3,27000 ka but Withdrawl krne ke kuch din baad Mera account close kr diya without any reason.

September 11, 2023
Unprompted review
Rated 1 out of 5 stars

Worst app

Worst app. so many payment failures and even after depositing and playing games or lotteries not genuine they closed my account without any intimation and my paid lotteries just went waste

March 10, 2024
Unprompted review
Rated 1 out of 5 stars

Do not purchase any tickets from…

Do not purchase any tickets from lottoland asia, this seems to be a scam, I have deposited 600 one month back still it is not reflecting in account
Sent so many reminders no response at all, the service is worst

January 30, 2024
Unprompted review
Rated 1 out of 5 stars

Losing customers- the Lottoland way

They have partners for their deposits in India- Off late most of the deposits fail, In the past few days there have been 5 failed deposits and their customer care in spite of repeated follow-up's via emails ( that is the only option) do not seem to care- In today's competitive environment this will only result in customer's walking away

February 14, 2024
Unprompted review
Rated 1 out of 5 stars

Large win of €16,000 going back and…

Large win of €16,000 going back and forth all week with them with no update just I’ll pass it on to the relevant team , ridiculous, no contact number and won’t let you speak to a manager, had a payout of €700 from the week before in my account within hours once this is sorted will never use this site again
Update : I’ve now gotten in touch with the gambling regulator authority of Ireland

LOTTOLAND HAVE NOW CLOSED MY ACCOUNT WHILE I HAD A PAYOUT OF €16,000 NOT RECIEVED

February 17, 2024
Unprompted review

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