Louis Moto United Kingdom Reviews 

290
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

They are nothing else but scumbags. I had a issue with indicator very expensive one almost 80 euros each. One of them malfunctioned so I contacted Louis Moto they responded great they sent a label to... See more

Rated 1 out of 5 stars

Very slow delivery, the excuse being they were very busy. You are a business deal with it. Had to pay nearly £50 import duty which I had to open a PayPal dispute to get it repaid as they completely... See more

Rated 5 out of 5 stars

Had a great experience, prompt shipping that was tracked and quickly dispatched. Jacket was well packaged and as described, customs and import duty was refunded as advised on the website within around... See more

Rated 5 out of 5 stars

Brilliant service. Excellent communication. Great prices. Quick delivery, and kept up to date at all times. Once you have paid for the items, reasonable postage. There is no extras to pay when it come... See more

Company details

Written by the company

Discover over 55,000 products from 500 brands in more than 85 stores! As Europe's no. 1, we offer you a huge selection of motorcycle clothing, helmets and technical accessories. Whether you are looking for textile or leather clothing, full-face or flip-up helmets, we have everything you need. For mechanics, we have wear parts, care and maintenance products,


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2.4

Poor

TrustScore 2.5 out of 5

290 reviews

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2.4

All reviews

(290)

27 reviews in the last 12 months

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Rated 2 out of 5 stars

Misleading and Cynical charging process

You clearly state that all charges are covered by you. When I tracked my order on 30th April, it showed as being delayed at the Parcel Force Depot, awaiting payment if Customs Charges.

I contacted you, to be told that I would have to pay the charges, I should receive a letter shortly with details and when I had done so, I needed to copy the letter and proof of payment, so you could pass it on to another team who would look at refunding the cost.

I can imagine this works very well for you, as many people would just pay it and simply feel robbed by you. Allowing you to keep these costs, as they are already included in your pricing.

I have asked when I would have been told about the process, you don't seem to want to be very open and honest about it

If you cared about the customer, you would make the process clear up front, or even better, tell the customer the charges that they will pay and deduct from the price.

Of course, that would be if you cared

April 30, 2023
Unprompted review
Rated 5 out of 5 stars

Good Value

Good communications with order tracking / returns info.

Great quality kit ( jeans ).

Disappointing that all protectors not included in price shown (only knee included ) and expensive to source these separately.

April 27, 2023
Unprompted review
Rated 5 out of 5 stars

Really extensive range, with fair prices. Happy

Louis had a really good range of full face helmets, I was looking for quality at a good price and definitely found that. The helmet was delivered quickly and securely in well protected packaging. All in all, very happy with this shop.

April 17, 2023
Unprompted review

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