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Review summary

Created with AI, based on recent reviews

Evaluating 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive product selection, competitive pricing, and the overall ease of the ordering process. Many people highlight the prompt and informative updates regarding their orders, from packing to shipping, ensuring they are well-informed throughout. The delivery service is consistently described as fast, efficient, and affordable, with many appreciating the accurate tracking and timely arrival of their goods. However, some customers reported issues with incorrect items being delivered, such as receiving lighting products instead of fork seals, or a damaged and scratched visor. A few people also mentioned receiving the wrong size, leading to inconvenience and additional costs for returns. There were also isolated instances of slow dispatch, unfulfilled orders, and difficulties with refunds or customer service communication when issues arose.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality, good prices, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent, fast, and efficient... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering and... See more

Price

Users describe positive interactions with price, consistently highlighting great prices, good value, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love to tinker and make small modifications to my Kawasaki W400. Louis have an extensive product list and great prices on everything from Oils & Filters to Kelermann LED lights and really nice cr... See more

Rated 5 out of 5 stars

Very easy to navigate the shop/site. Good concise info about the product, informative pictures to help in the choice of items. Updates of order, packing, shipping and such to keep the buyer informed a... See more

Rated 5 out of 5 stars

Have been using Louis the last few years for electrical equipment for my bike and navigations and camera'. I can't say enough good things about Louis Motorrad. 10/10 Extremely happy custom... See more

Rated 5 out of 5 stars

I ordered with Louis Motorrad because the goods were very competitively priced even compared to the same product in my own country. Ordering with Louis was strait forward. I knew the delivery may tak... See more


Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

Motorcycle clothing, helmets and accessories. 35,000 products from 160 brands ✓ Database with products for more than 3 300 bikes ✓ Free returns ✓ » Buy now!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

958 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fabulous service

Fabulous service. Quality products delivered promptly and with a good discount (against the original manufacturer) on one sidebag that was on offer ). Also free delivery which was on time. Would have no issue giving this company my business again.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Quality

First time ordering was easy to add my bike and find the exact parts I was looking for at a great price.
Will definitely be ordering again.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Returned item

The first item I ordered didn’t suit what I needed so I returned it with no complications. My refund was done quickly and my new order sent straightaway. Very happy

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

I did not receive the goods I ordered

I did not receive the goods I ordered. The invoice in the box (which was opened when delivered) was correct but I received some lighting products instead of the the fork seals I ordered. I contacted your company and asked for the seals to be sent urgently but I must now return the goods I received before my correct order will be dispatched. This is delaying the work I need to do on my bike even further.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Trouble free experience

Trouble free experience. Competitive prices on quality gear. I can highly recommend Louis for your motorcycle gear needs

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

C5 schbert helmet

Orderd a C5 schbert helmet on tuesday morning23/9/25 And it was deliverd on sat morn 27/9/25. From germany to south east of ireland. Really for the distance i dont think you could get better that that as ordinary post.
Great service. The helmet is brill too.

September 27, 2025
Unprompted review

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