Lounge Reviews 

I ended up in the situation where I needed to return my order completely. I was a little unsure about my return’s status so I contacted the customer service agents in chat. I got very quickly a connection with them and lovely Sadie helped me with the return. I hope her pillow only has a cool side for the rest of her life. ❤️❤️

The customer support is really fast and and helped me a lot with my order

This was my first time ordering from lounge and I couldn’t have had a better customer service experience! My order had an imperfection and Sade in customer help was phenomenal! They sent me out a replacement and their communication was amazing! The set itself was amazing quality and I’d definitely shop here again

I love their products! Cusyomer care is very good as well. i was helped very well when i couldn't find the order number.
only bad thing is, that certain sizes are sold out very often, like the 85c cup. I love the style of Lounge.

Had an issue with my parcel getting lost in transit
Salma got back to me quickly and made the process so smooth on getting my order sent to me I’m incredibly happy with how she handled it

I’ve been buying from this underwear brand for a while now, and it’s honestly my favorite. The quality is always excellent, the products are comfortable, and they fit perfectly. I’ve always been very satisfied with everything I’ve ordered.
The customer service is also friendly, professional, and helpful whenever I’ve had a question. The only downside is that you have to pay the return shipping costs yourself, which is a bit disappointing. Aside from that, I can highly recommend this brand and will definitely continue shopping here.

They always make outstanding quality. If you have a question or problem they always respond quickly and offer great solutions. It's one of my favorite brands!

I contacted customer services regarding a faulty product - Tilly read through my notes with the chatbot, and helped to find a resolution within minutes! she was very professional and polite and offered me two resolves for my faulty product.

Thanks Tilly! <3

I’ve been a Lounge customer for several years now, and I’ve never been disappointed ! Whether it’s the quality of the products or the customer service, I’ve always been pleased to be a customer of Lounge, even when I had to return an item to exchange it for a different size. Their customer service is excellent, they reply very quickly (almost immediately, in fact) and their advice is always very helpful. I can’t recommend them highly enough !

Great help and very Helpful whenever you reach out to them

Rosina was very kind and helped me with my issue. Thanks again!

I had an excellent experience with customer service! Elisha was incredibly helpful and resolved my issue within just 5 minutes. The whole process was smooth, fast and stress free. It’s rare to receive such efficient and friendly support, truly outstanding service. Thanks again to Elisha for the quick and professional help!!

Great costume service! Had an issue with the retoure of my parcel which was handeld in a few days and I got my money back, without hesitation. Thank you, I would definitely order again.

Great customer service !
My package unfortunately was lost by the carrier and lounge customer service helped me very quick and were very nice. In general I do have lounge underwear and I love them
Great products and great customer service .
Thuy helped me and was amazing thank you again.

Returned a package of items.

100% placed all the items back into the parcel, and they are claiming one set wasn't returned.

Can see this isn't the first time this has happened in the last couple of weeks. Someone's got a nice little side hustle going.

I brought some lovely trousers from Lounge comfortable and perfect sizing as well as designs you don’t find often elsewhere . However these after a couple of wears had a fault ( hole in back of the leg) but I have to say their customer service team, specifically Ines who dealt with this issue, are amazing quick to respond with a genuine care towards its customers. Thank you again !

The customer service (especially Claire, Lucy E, Ellie) was exceptionally friendly and accommodating. They handled my request with patience, professionalism, and a genuine willingness to help. I truly appreciated how smoothly everything was resolved. Highly recommended!

I really love your products however im having a hard time here. I placed an order on march 29th and it said its shipping slip was created on march 31st. After a while of getting no further updates I reached out to to the company and heard back on April 12th. April 13th a reshipment was made. I received an order confirmation but no shipping confirmations. So I reached out again. April 20th you told me that there was another shipping error and the package was never sent. Its been almost a month since I ordered my original package and I dont even know if this one will make it to me.

Amazing experience!! I accidentally wrote the incorrect address and Claire was with me every step of the way. Best costumer service experience!