Ordered on 12th June sent out 22nd of June rang and they told me it was policy to leave untill last day unless you pay extra for express after ten days they have to send it total rubbish service and n... See more
Company replied
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This company must be a scam. Ordered beer on 14/6. Got an email confirmation and haven't heard since. Tried to call multiple days in the past. Once managed to get through and was told that my i... See more
Company replied
Excellent customer service and great range of Beers. Has kept my garden pub the pampered chicken stocked since we opened it. Highly recomend
We couldn’t recommend Love Beer enough. We wanted self pour lager and Guinness at our wedding and Love Beer did not disappoint. Having had no previous experience in ordering and setting up beer... See more
Company replied
Company details
Written by the company
Love Beer are a specialists in providing kegs and dispense systems for the home and office market. We take care of everything from the installation of temporary or pop up bars through to aftercare and keg deliveries. With a wide range of products including beer, cider, prosecco and wines we have options to suit everyone!
Contact info
Cragside House, Heaton Road, NE6 1SE, Newcastle Upon Tyne, United Kingdom
- 03301225722
- info@lovebeerbars.com
- love-beer.co.uk
Breach of guidelines
Creamy Pints
I ordered a keg of guinness, after reading the reviews I was a little concerned as I hadn't heard anything about my order after a few days. I sent an email and they phoned me straight away promising the keg would arrive on the Friday. The keg did arrive on the Friday as promised. Communication a little hit and miss due to busy period of the year but they did follow up to make sure I got the keg. Overall pleasant experience and item arrived as promised in the time frame stipulated. Highly recommend.
December 12, 2025
Unprompted review
Reply from Love Beer
Thank you for your patience and the great feedback! Sorry the initial communication felt hit-and-miss during the busy Christmas rush – we're working hard to improve that. Delighted the Guinness keg arrived exactly as promised on Friday and you're now enjoying those creamy pints!
Really appreciate the recommendation!
Love beer
I can't recommend this company highly…
I can't recommend this company highly enough. From 1st enquiry to order placement, service by Alec Gillett has been brilliant.
November 12, 2025
Unprompted review
Reply from Love Beer
Hi Dominic,
Thank you very much for your kind words — they really do mean a lot to us.
We’re delighted to hear Alec provided such a positive experience from start to finish. I’ll be sure to pass your feedback on to him personally — it will absolutely make his day.
If there’s ever anything we can help with in future, please don’t hesitate to get in touch.
Love Beer
None of the kegs worked contacted me…
None of the kegs worked contacted me after to get me to take down the review and said they would send out a Lindr machine for hire, free of cost. No communication now for over 2 months awful service.
July 25, 2025
Unprompted review
Home system
Bought the dual tap lager/Guinness system and kegs for a home set-up. Very helpful throughout answering any questions. Would highly recommend, great customer service.
October 4, 2025
Unprompted review
Reply from Love Beer
Brilliant to hear the dual tap lager/Guinness home system is working perfectly for you! Thanks for the kind words on our customer service – we love helping set up epic home bars.
Enjoy those pours and highly recommend sharing some photos if you're feeling proud of the setup!
Love Beer
Delivery timescales are pathetic
Delivery timescales are pathetic! Make it up as they go along. If you want to wait over a month to receive a refund then come here !!!! They must pay for good reviews because I don’t see, from my experience, how they get them. Disgusting.
October 1, 2025
Unprompted review
Reply from Love Beer
Hi Elise,
Thank you for taking the time to leave feedback. I'm truly sorry to hear about your experience with delivery timescales and the refund process – this falls far short of the service we strive to deliver, and I apologise sincerely.
To resolve this immediately, could you please send me your order number via support@sipsoni.com and we will ensure;
• Your full refund is processed (typically 24-48 hours)
• A goodwill gesture for the inconvenience
• Full transparency on what went wrong
We're reviewing our processes to prevent this happening again. We'd value the chance to turn this around for you.
Best regards,
Love Beer
5 stars
I was assisted by Alec and he was extremely helpful and kind.
I use this company weekly and I’m very happy with it! Thank you!
September 10, 2025
Unprompted review
Reply from Love Beer
Thank you Fabiana for this lovely review, we’re glad to be able to help!
Great service from Love Beer at a great…
Great service from Love Beer at a great price and the equipment worked mostly very well.
Not quite so sure about the delivery and collection as now handled by a courier (who delivered to the wrong address initially) and apparently we have to arrange collection of the 8 kegs ourselves so we’ll see how that goes.
September 13, 2025
Unprompted review
Reply from Love Beer
Thanks for the great feedback on our service, pricing, and equipment performance – that's exactly what we aim for!
Sorry to hear about the delivery mix-up with the courier and the uncertainty around keg collection. We will chase this up with our logistics team to ensure collection is arranged smoothly for you (no need to handle it yourselves). Can you email your order details so we can get this sorted ASAP?
Enjoy the rest of your setup!
Cheers,
Love Beer
Excellent service
Excellent service, accommodating delivery on specified date for our wedding, would recommend!
September 12, 2025
Unprompted review
Reply from Love Beer
Fantastic to hear – delivering on your wedding day is a big deal and we're thrilled it went perfectly! Thanks for the excellent review and recommendation.
Congratulations on your special day!
I had the best 50th birthday all thanks…
I had the best 50th birthday all thanks to “Love Beer”
Super easy to order, fabulous on price and when I had a few questions my emails were returned within a few hours.
A company you trust and above all, reliable.
Thank you Kershia.
September 6, 2025
Unprompted review
Reply from Love Beer
Hi Robert ,
We are delighted to read this review and your 50th Birthday was a huge success... we hope to be able to supply your 51st next year ;)
Love Beer
Avoid
This company not only fails to deliver your order, but also fails to refund the order after 1 month. I wrote a detailed review last month and they have managed to have it removed. Really shady company - avoid at all cost!
Order No: 345323 (just in case they try to contest the review again)
August 3, 2025
Unprompted review
Reply from Love Beer
Dear Stuart,
We are sorry to read this review.
- Order was received 3rd Aug
-We notified you of stock issue and replacement.
- You wished for a refund
- Full refund was processed on 13th August after communication.
- We also sent a 10% goodwill voucher for inconvenience
This post is the first we have heard that the refund has not been received?
We have tried to contact you twice more with no success after reading this post.
Please call the office 9-5 mon / Friday and someone will be happy to assist you
We’re proud to have won UKs best home bar delivery company 2025.
From time to time situations occur and we will work hard to ensure this is rectified.
Super helpful and great service/products
Super helpful, great people and great services! Thank you!
August 17, 2025
Unprompted review
Reply from Love Beer
Thank you so much for this kind review. We’re really glad to have been of help!
I had to chase up my order
I had to chase up my order, to be told that it was 5 to 10 working days and would get an email the day before the order was due i had to chase for a delivery date again, and i was told that there was a delay and it would be delivered to me on Friday 3 days later that actual, this was not acceptable in my books has a first customer.
July 16, 2025
Reply from Love Beer
Hi Mark,
Thanks for taking the time to share your feedback — and I’m sorry your first experience with us didn’t meet the standard we aim for. I’ve looked into your order, and you’re right: it took longer than expected to arrive.
Our delivery terms explain that standard shipping can take up to 10 working days from dispatch, but in your case there was an additional delay due to courier scheduling, which meant you didn’t get a confirmed delivery date until later than promised. That’s not the smooth, proactive communication we want new customers to receive, and I apologise for the frustration this caused.
While courier delays are unfortunately outside of our direct control, keeping you informed is very much our responsibility. We’ll be reviewing our tracking and update process to make sure customers don’t have to chase for answers in future.
Thank you for giving us a try — we’d like the chance to give you a much better experience next time. If you order again, drop us a quick email first and I’ll personally make sure it’s handled with priority.
Thanks!
Love Beer Team
Great service
Great service! Ordered a keg of beer and Prosecco and it arrived in good time - process was quick and easy. Would buy from Love Beer again.
August 6, 2025
Unprompted review
Reply from Love Beer
Hi Alec,
We are delighted that you're so happy with the service. We look forward to helping you again soon!
Lov Beer Team
Item showed "in stock" it wasn't!
Item showed "in stock" on website, placed order on 23rd July. On 31st July emailed as I couldn't recall when the delivery was due and was told it was due on the 6th August. On 5th August I get told it is out of stock and will get a refund.
Why does it take 2 weeks to know it is not in stock?
An earlier notification would have been good.
July 23, 2025
Reply from Love Beer
Dear Mark,
Thank you for your honest feedback — and we’re genuinely sorry for the frustration and inconvenience this has caused.
In this case, the stock information we had was unfortunately inaccurate due to an unexpected national shortage of the product, which only became clear after your order had been placed.
We were initially assured that stock would arrive in time, but when it became clear it wouldn’t, we made the decision to issue refunds rather than risk further delays.
That said, none of this excuses the delay in communication, and we take full responsibility for the experience.
Please do get in touch at info@lovebeerbars.com — we’d really like the chance to put this right for you.
Kind regards,
The Love Beer Team
Beware if ordering for a specific date.
I placed an order on the 20th July for delivery within 5 to 10 days. I am now at the 11th day and still no delivery.
I had email correspondence with them last week and they were helpful. I emailed again today and then received correspondence to say that my order had been picked!
Not sure when it will arrive but it will be at least 12 days with no correspondence, had I not got in touch with them.
Why ask customers to choose a delivery timescale and then do not manage to get it out on time.
I should have learned my lesson. My last order was cancelled on me and a refund provided.
Since posting this, I have received a phone call from the MD of Love Beer. He has resolved all of my issues and completed the order.
July 20, 2025
Reply from Love Beer
Hi Shuan,
Thank you for your feedback, and we sincerely apologise for any inconvenience caused.
Our delivery dates are an estimate, and we aim to dispatch all standard orders within 10 working days. Due to the weight on our vans and the nature of the deliveries, this timeframe can sometimes vary, though we typically see orders arriving well within this period.
We also offer an express delivery option for a small fee of £15, which guarantees delivery within one working week if you need your order sooner. We appreciate your patience and understanding, and we’re glad we were able to assist you when you reached out.
We do strive to improve our communication and aim to keep customers updated throughout their order process. Thanks again for your feedback, and we hope we can provide you with a better experience moving forward.
Kind regards
Love Beer Team
Fast delivery
Fast delivery, great phone support. On a SATURDAY!!!!, Thanks for all your help
July 16, 2025
Reply from Love Beer
Dear Jonathan,
Thank you for this very kind review, we're delighted that you had a great experience with Love Beer and will be sure to pass your kind comments onto the team!
Love Beer
Fantasic company
Fantasic company. Ordered a few times now for our home bar. I needed the kegs pretty quickly and Kershia ensured everything was delivered on time. There was a slight issue with the keg coupler being wrong (keg labelled wrongly) and I had to go out and buy a new coupler. Kershia kindly refunded me, the price of the coupler, for the mistake.
This is the difference between a great company and a poor company, great companies accept mistakes happen and rectify. Will be purchasing again for Christmas :-)
July 15, 2025
Unprompted review
Reply from Love Beer
Thanks so much for the kind words and ongoing support!
We're delighted to hear your home bar is stocked and flowing nicely.
Sorry again for the coupler mix-up.—but you're absolutely right: mistakes can happen, and it's how we handle them that counts.
Huge thanks to Kershia for making it right—and to you for being such a brilliant customer.
We look forward to keeping the beer coming this Christmas and beyond!
Home bar set up
Thanks Rob for all your help setting up our home bar, great advice and great system we bought from you. We are all up and running and the beer is fantastic.
July 1, 2025
Unprompted review
Reply from Love Beer
Thanks so much for the great review!
We're thrilled to hear you're all set up and loving the system—and even more pleased the beer is hitting the spot!
It was a real pleasure helping you get your home bar up and running. If you ever need more advice, kegs, or just want to show off your setup, you know where to find us.
Cheers!
The best company for your party!
Rob from Love Beer was absolutely stellar. Despite traveling and whilst aboard with his family, he took the time to give his expert advice and follow up
With the logistics. I can’t more highly recommend Love Beer. They delivered on their promise and went beyond the call
Of duty.
July 3, 2025
Unprompted review
Reply from Love Beer
Dear Faiysal,
Thank you so much for your kind review, we are delighted that you enjoyed using our service! We make sure to pass on your compliments to Rob.
We hope to work with you again soon!
Love Beer
Fantastic service
Fantastic service, ordered a 30l for a birthday party but then realised it might arrive to late to get it chilled. Kershia who answered my email went out of her way to help and managed to get it to me well before time. Amazed that there are still companies wanting to help out there! Thank you!!
July 7, 2025
Unprompted review
Reply from Love Beer
Thank you so much for your lovely review! We're thrilled to hear the 30L keg made it in time for the party – and we’ll be sure to pass your kind words on to Kershia, she’ll be chuffed! We genuinely care about making sure our customers are looked after, so it's brilliant to know that came through. Hope the party was a blast – and cheers to many more!
– The Love Beer Team
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