Love2shop cards very limited places to spend, shame as I feel it is a total waste of money. E voucher is best option, still waiting to hear if I can have the card changed to a e voucher of course co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the website confusing and difficult to navigate, quite stressful too ! However an email to the company was quickly responded to and assistance offered. Bring back paper gift cards !!
Company replied
I like the fact of a personal service.But in reality the email was not sent, I phoned and was told they would resend, but it still took approx 36 hours to get to it's source. I am reusing the service... See more
Company replied
Customer care team were really helpful and explained how to resolve my issue well, however I feel if the website was easy to use, or the info on the physical card was more clear then I wouldn’t have h... See more
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Company details
Written by the company
Love2shop is the UK's leading multi-retailer gift card provider accepted at over 100 major retailers with more than 20,000 stores UK wide. Love2shop offers fantastic solutions from personal gifting to business reward programs and incentives. Love2shop has everything you need, from a business rewarding their staff to consumers looking to hit the High Street.
Contact info
20 Chapel Street, L3 9AG, Liverpool, United Kingdom
- info@love2shop.co.uk
- love2shop.co.uk
3.3
Average
38K reviews
Asks customers to review
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Reply from Love2shop.co.uk
Hi Imran,
Thank you for your feedback. We’re sorry to hear that you’ve found Love2shop difficult and confusing to use. We understand how frustrating this can be and appreciate you bringing it to our attention.
If you need any assistance, please don’t hesitate to contact our Card Services Team on 0344 375 0739, who will be happy to help and guide you through the process.
Thank you for taking the time to share your experience with us.
Thanks
Stacey
Brilliant Idea
Easy to save each month, delivered early, easy to use and takes the pressure off a bit, so it is not all last minute, love it - will do it for next Christmas as well.
October 12, 2026
If i could score a zero i would
If i could score a zero i would. You have to register a gift card. Ridiculous. How come it has worked occasionally without having done any sort of activation. Not at m and s or.boots. ive told people never to nuy them.buy an.individual gift card
October 19, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Louise,
Thank you for sharing your feedback.
Not all gift cards require activation, as this depends on how the card was purchased and the activation method selected by the purchaser. We appreciate that this may not always be clear and apologise for any confusion caused.
If you need any further assistance or would like us to clarify the activation requirements for your card, please contact our Card Services Team on 0344 375 0739, who will be happy to help.
Thanks
Stacey
Their help phone line is useless.
Their help phone line is useless.
After navigating through a number of options I finally got the one I needed. Instead of picking up my call I was served classical music concerto. After 10 minutes of waiting with any indication my call will be responded I gave up.
For me it is a sign of arrogance and neglect of customers.
October 19, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Tomasz,
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been to wait for assistance without receiving a response.
Mondays are typically our busiest day, so call waiting times can vary. However, we appreciate that waiting without an update can be frustrating, and we apologise for the inconvenience caused.
If you need assistance in the future, you can also contact our team via live chat at manage.love2shop.co.uk or email us at info@love2shop.co.uk, and we’ll be happy to help.
Thank you for taking the time to share your feedback, as it helps us identify where we can improve our service.
Thanks
Stacey
One of the worst experiences I have in…
One of the worst experiences I have in my life. Never ever gonna use this shit again. Its so pathetic your money and you can’t use it simply its so complicated and tangled and their customer service is pathetic as well if you stuck somewhere you have to wait for hours to get help. So avoid at all costs.
October 18, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Malik,
Thank you for sharing your feedback. We’re sorry to hear that you’ve had such a frustrating experience and understand how disappointing it can be when you’re unable to access or use your money as expected.
We have requested further information from you so that we can investigate your concerns and work towards resolving the matter.
In the meantime, please feel free to contact our Card Services Team on 0344 375 0739, who will be happy to assist you.
We apologise for the inconvenience caused and appreciate the opportunity to look into this further.
Thanks
Stacey
Ordered ten £10 vouchers
Ordered ten £10 vouchers. Had to input my name and address 10 times, as there's no way of inputting how many vouchers you want. First website i've used which doesn't have a quantity option. Poor website.
October 18, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Ranjit,
Thank you for taking the time to write a review.
I'm sorry that you found the ordering process to be unnecessarily time consuming. We take your feedback onboard.
For larger orders, you could also consider our Love2shop gift card as a single card can have a value of up to £400. Please get back in touch if you have any questions about this.
Thanks,
Sean
as everyone has said it is a headache
as everyone has said it is a headache, the code I have does not work with retalier and contact form does not work
October 17, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Harry,
Thank you for your feedback. We’re sorry to hear you’ve experienced difficulties redeeming your code and contacting us.
If your code begins with PA, it must first be redeemed at love2shoprewards.co.uk before it can be used with a retailer.
If you continue to experience issues, please contact our Card Services Team on 0344 375 0739, who will be happy to assist you.
Thanks
Stacey
Purchased an e-gift voucher which came…
Purchased an e-gift voucher which came with a free greetings card. The process was easy to use and was delivered very quickly. Great customer service and can recommend.
October 10, 2026
Do not give out Card from shops
If you have been given a Card purchased from a shop YOU CANNOT USE IN A LOT OF SHOPS i.e.Primark ! They can't be used. Speaking to there customer service they can only be used in a very number of limited places ? And there telephone number on there answer phone So fast it takes a number of calls to get the full number, and on there website the numbers not given out ! Hidden I expect.
October 16, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Mr Standen,
Thank you for taking the time to share your feedback. We're sorry to hear that you've been disappointed with your experience.
Unfortunately, Primark is not an accepting retailer of Love2shop Flexecash cards. However, your card can be used at a wide range of participating high street retailers. You can find the full list of accepting retailers here: http://bit.ly/46hYgul.
We're also sorry to hear that you had difficulty finding our contact number. Our Card Services team will be happy to help with any questions you may have and can be contacted on 0344 375 0739.
Thanks
Stacey
Very poor experience
I am completely frustrated with the whole process with the digital card and will never be using it again!
The app is useless and it won’t let me log in online with the same account so ever-time I log in I have to re set my password.
The list of retailers is poor.
I’m trying to exchange the card for a voucher to use with Amazon and nothing is simple or goes smoothly. It’s just a headache! Never again
October 16, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Kaz,
Thank you for sharing your feedback. We’re really sorry to hear how frustrating your experience with the digital card has been. We understand how disappointing it is when you encounter difficulties logging in, find the retailer selection limited, and experience problems when trying to exchange your card for an Amazon voucher.
This certainly isn’t the experience we want you to have, and we apologise for the inconvenience caused. We’d appreciate the opportunity to help resolve these issues and make the process as straightforward as possible.
Please contact our Card Services Team on 0344 375 0739, who will be happy to assist you with your digital card and your Amazon voucher exchange.
Thanks
Stacey
Very dissatisfied with my outcome
Very dissatisfied with my outcome. My love to shop cards expired as I misplaced them
When I contacted love to shop they said nothing can be done and i have lost the money
When asked who has the money the response was that is confidential
Someone is sitting on all the money from expired cards
Is this fair
October 14, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Rukshana,
We’re sorry to hear that you’re disappointed with the outcome and understand how frustrating it must be to discover that your cards have expired and the remaining balance can no longer be used.
We do our best to make expiry dates as clear as possible by printing them on the card and card carrier, as well as displaying them within your Love2shop account if your card is registered. Information about expiry dates is also available in our online FAQs and Terms & Conditions.
As your cards were provided by a corporate organisation, they were intended to be used before their expiry dates. As the funds were originally purchased by the company rather than yourself, we’re unfortunately unable to replace expired cards or reinstate the remaining balance. Any unused balance is deducted in line with the sales agreement in place with the card provider.
We appreciate that this may not be the outcome you were hoping for and thank you for taking the time to share your feedback.
Thanks
Stacey
I didn’t receive my order and I’ve been…
I didn’t receive my order and I’ve been ghosted
October 8, 2026
Reply from Love2shop.co.uk
Hi Emma,
I'm sorry to hear you haven't received your digital order. I have resent this to your email for you now. Just to advise you can do this at any time from your online account by doing the following:
- Click on your name at the top right
- Select ‘Order History’
- Select ‘View Details’ on the relevant order
- Select ‘Resend’
Thanks
Erin
Really good customer service
Really good customer service. Emma D went out of her way to find a clever solution to an awkward request. I was really impressed!
October 15, 2026
Unprompted review
I contacted the customer care team by…
I contacted the customer care team by email as I didn’t really understand how to use the reward code. Got a prompt reply explaining what I had done and that my card was being posted to me. Thanks for the quick reply.
October 14, 2026
Unprompted review
If you want your money held hostage by…
If you want your money held hostage by a company pretending to be ‘useful’ then love2shop is the one for you.
It says to use it ‘like a debit card’ however I’ve never seen a debit card where you have to have the exact amount for the transaction.
Won’t be using again - not willingly anyways!!
October 14, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi,
Thank you for your feedback. We’re sorry to hear about your disappointment and understand how frustrating it can be when you’re unable to spend the full balance on your card.
Your Choice, Purple and digital cards use credit card technology, which means that online retailers generally require the full transaction amount to be available on a single card. Unfortunately, most retailers do not support splitting an online payment across multiple cards, so the balance on one card would need to cover the entire purchase.
However, you can use your card to make part-payments in store, allowing you to pay the remaining balance using another payment method.
If you need any further assistance, please contact our Card Services team on 0344 375 0739, who will be happy to help.
Thanks
Stacey
GIFT VOUCHER
GIFT VOUCHER
Easy to arrange from NZ & speedy UK delivery
Lynn, Christchurch NZ
October 7, 2026
Truly pointless
Truly pointless, and unfair company. My experience was bad it cost both time and money.
The people on the customer services seem nice but the complex policies are truly shocking, unfair and a waste of your time.
Make your own life easier and buy an Amazon voucher.
Minus ten stars was not presented as an option here.
October 11, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi,
Thank you for sharing your feedback. We’re sorry to hear that your experience has been disappointing and that our policies have caused frustration, costing you both time and money.
While we’re pleased to hear that our customer service team was helpful, we understand that this does not make up for the difficulties you’ve experienced. We take your feedback seriously and would welcome the opportunity to discuss your concerns and see how we may be able to help.
Please contact our Card Services team on 0344 375 0739, who will be happy to assist you.
We apologise for the inconvenience caused and appreciate you taking the time to share your experience with us.
Thanks
Stacey
This company are useless
This company are useless! I ordered an e voucher (to be delivered by email) and despite the funds being taken from my bank account, I received no voucher or email confirmation.
I emailed the company to ask about this and didn’t hear anything back from them.
Finally 3 days later I have had to contact someone on the website’s live chat and they have assured me I’m getting a refund but I’d strongly advise against using this company, especially if you require your voucher quickly or value any sort of customer service.
The whole experience felt like a scam!
October 12, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi there,
Thank you for taking the time to write a review.
I'm so sorry to hear that we were unable to supply your order. I'm sure this was really disappointing for you and your recipient.
On very rare occasions things can go wrong, and I'm glad to see that we were able to resolve this for you.
Thanks,
Sean
Will Just Email Spam You - Even after Email supposedly removed from system
Bought some vouchers from here for a colleagues leaving present. They came no issues. The problem began when they decide to rebrand from highstreetvouchers to love2shop. Now every week i get spammed with emails saying i havent re-registered even when i didnt want emails to be sent on preferences. I have contacted their customer service twice about getting my account closed and email removed from their list to which i have a confirmation email some someone in their customer service department. But low and behold im still getting spammed. DO NOT TRUST THIS COMPANY TO HANDLE YOUR DATA REQUESTS AT ALL!!
October 13, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Thomas,
I'm really sorry to hear you keep receiving marketing emails from ourselves. I can confirm the account I have found has been closed, by a previous advisor. I have also opted you out of all email communications from ourselves, please give 48 hours for this to take effect.
If you do keep receiving emails from ourselves after this time. Please can you email info@love2shop.co.uk and make the email out to myself (Erin), I will investigate this further.
Thanks
Erin
It was really easy to change to the…
It was really easy to change to the voucher I wanted. No hassle at all.I chose to have it via email and I received it very quickly. Very easy to input the voucher details when I came to spend it.
September 21, 2026
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