Love2shop cards very limited places to spend, shame as I feel it is a total waste of money. E voucher is best option, still waiting to hear if I can have the card changed to a e voucher of course co... See more
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Review summary
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Reviews shaping this summary
I found the website confusing and difficult to navigate, quite stressful too ! However an email to the company was quickly responded to and assistance offered. Bring back paper gift cards !!
Company replied
I like the fact of a personal service.But in reality the email was not sent, I phoned and was told they would resend, but it still took approx 36 hours to get to it's source. I am reusing the service... See more
Company replied
Customer care team were really helpful and explained how to resolve my issue well, however I feel if the website was easy to use, or the info on the physical card was more clear then I wouldn’t have h... See more
Company replied
Company details
Written by the company
Love2shop is the UK's leading multi-retailer gift card provider accepted at over 100 major retailers with more than 20,000 stores UK wide. Love2shop offers fantastic solutions from personal gifting to business reward programs and incentives. Love2shop has everything you need, from a business rewarding their staff to consumers looking to hit the High Street.
Contact info
20 Chapel Street, L3 9AG, Liverpool, United Kingdom
- info@love2shop.co.uk
- love2shop.co.uk
3.2
Average
38K reviews
Asks customers to review
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As from my earlier reviews
As from my earlier reviews, I used to have a good experience. But I now see they don't do books of paper vouchers and it seems you can only buy a £5 or £10 one. What if I want to buy 5 £10 ones?
I think I will be going to the shops to buy my gift cards to see if they have more places where you can spend them and where I can buy their own company ones.
October 12, 2026
Unprompted review
May use AI-assist with repliesRead more
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Your website is appalling
Your website is appalling. You cannot specify multiple of the same card, which I wished to do to send the same type of card to multiple recipients. I wished to have all of the cards sent to me to personalise, but this appears beyond the imagination of your web designers. You have just foregone a significant order because of the hopeless website. Hope you're happy
October 11, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi there,
Thank you for taking the time to write a review.
For consumer accounts, it's not possible to enter a quantity of products to add to the basket. This is partly due to restrictions on consumers ordering products which are regulated by the FCA and also due to the fact that, as the gift card can have a value of up to £400, it wasn't thought that there would be a demand for ordering multiple gift cards when buying for friends and family members.
Thank you for highlighting an awkward aspect of the ordering process. We will certainly take this on board and look to make changes where we can. We appreciate your feedback.
Thanks,
Sean
The website is absolute shocking
The website is absolute shocking. There’s a QR code on the back of my card and it takes you to a 'page not found'. No where can I find where the remaining balance of my card is. Will never use this company again.
October 10, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Richard,
Thank you for your feedback. We’re sorry to hear you’ve had difficulty accessing your card balance and that the QR code hasn’t worked as expected.
You can check your remaining balance using the automated balance enquiry number on the back of your card. Alternatively, please contact our Card Services team on 0344 375 0739, who will be happy to assist you.
We apologise for the inconvenience caused and appreciate you bringing the issue with the QR code to our attention.
Thanks
Stacey
Really frustrating to us the love to…
Really frustrating to us the love to shop digital as if you get only £20 have to purchase soemthing for £20 or less and all the stores are large stores as it works like a crdeit card!!! will not use them
October 9, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Ilse,
Thank you for sharing your feedback. We’re sorry to hear you’ve been disappointed with your Love2shop Digital Card experience.
As our Love2shop Digital Cards are Mastercard prepaid cards, they can be used to make part payments in participating stores that accept Mastercard. If your purchase exceeds the balance on your card, we recommend paying the remaining amount with your alternative payment method first, followed by your Love2shop Digital Card.
If you need any further assistance or would like to discuss how to use your card, please contact our Card Services Team on 0344 375 0739, who will be happy to help.
Thank you for taking the time to share your feedback.
Thanks
Stacey
I was given a £10 gift code for…
I was given a £10 gift code for completing a government survey. I believe I've activated the code correctly, and I ordered a £10 e-card that supposedly can be used at a wide range of shops.
Well I would be able to use it if they ever actually send it to me. It's been 48 hours since I placed the order and I've heard nothing.
What's even worse is they seem to be ignoring my first attempt to contact them via their web site. I've just used the same contact form with little hope of getting a response.
October 2, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Christopher,
Thank you for providing your order number. After checking your order details, I can confirm that you ordered a physical Love2shop gift card, this will be sent via post. Unfortunately, the Love2shop option is not available as a digital e-card, which is why you have not received an e-card by email.
If you need any further assistance with your card or order, please contact our Card Services team on 0344 375 0739, who will be happy to help.
Thanks
Stacey
Excellent service
Excellent service. Won a £10 voucher but couldn't get it to show. Contacted Love 2 shop. Replied straight away and helped me. Now got a voucher to spend. Many thanks
October 5, 2026
Unprompted review
Wasted £50
They advertise themselves as simple, but instructions are ambiguous and misleading and there seems to be zero method to contact customer support. I simply wish to cash in a boots gift card but their links to email, chatbots and customer complaints do not work. I wish i didnt have to leave a review but here we are
October 4, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Sofia,
We’re sorry to hear about your experience and understand how frustrating it must be when you’re trying to use your gift card and can’t find the help you need.
A Boots e-gift card can only be used directly with Boots, and unfortunately, as this is a third-party gift card, the support we’re able to provide is limited to the information available to us.
If you have a Love2shop card and are looking to use it with Boots, this can only be redeemed directly in-store with Boots.
If you need any further assistance with your Love2shop card, please contact our Card Services Team on 0344 375 0739, who will be happy to help where possible.
We’re sorry again for the frustration caused and appreciate you taking the time to share your feedback.
Thanks
Stacey
Feel cheated
£300 of vouchers I cant use as the App is rubbish/broken
October 5, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Stuart,
We’re sorry to hear you’ve had difficulty using your vouchers and understand how frustrating this must be.
The Love2shop app is intended for use with the Love2shop Digital Card. If you have a physical Love2shop card, you don’t need to use the app — please visit our website at manage.love2shop.co.uk to manage your card.
If you need any further assistance, our Card Services team will be happy to help. You can contact them on 0344 375 0739.
Thanks
Stacey
Shocking service and so disappointed in…
Shocking service and so disappointed in this. Definitely would not recommend.
October 4, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Richard,
We’re sorry to hear that you’ve been disappointed with the service you received. We take feedback like this seriously and would appreciate the opportunity to look into your concerns further.
We have requested some additional information from you so that we can identify your account and investigate what happened. Alternatively, you can contact our Card Services Team directly on 0344 375 0739, who will be happy to assist you.
We hope to hear from you soon so we can work towards resolving your concerns.
Thanks
Stacey
Utterly useless
Utterly useless. Went through the whole palaver of downloading app and entering personal details, then entering gift code - only to be told my code was invalid! Have uninstalled the useless app.
October 3, 2026
Unprompted review
Reply from Love2shop.co.uk
HI Catherine,
Thank you for taking the time to leave your feedback, and we’re sorry to hear about the frustration you experienced when trying to use the app.
The app is not intended to be used with all Love2shop products, so unfortunately, not every gift code will be compatible with the app. We appreciate that this may not have been clear and apologise for any inconvenience caused.
If you’re still having difficulty using your gift code or would like us to check the issue further, please contact our Card Service Team on 0344 375 0739, who will be happy to assist you.
Thanks
Stacey
Poor customer service
Poor customer service, user experience, glitches in the system
October 2, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi,
Thank you for taking the time to leave your review. We’re sorry to hear that you’ve experienced issues with our customer service and user experience, as well as glitches within the system.
We have requested further information from you so that we can look into your experience and investigate the issues you’ve encountered.
Alternatively, you can contact our Card Services team directly on 0344 375 0739. Our lines are open Monday to Friday, 9am–5pm, and a member of the team will be happy to assist you.
We appreciate you bringing this to our attention and hope to have the opportunity to resolve your concerns.
Thanks
Stacey
Love2shop…
I have bought physical gift cards and paper love2shop gift vouchers from this. Good service, have always been delivered.
October 2, 2026
Unprompted review
E gift card …wouldn't work
The purchase went ok but my friend who was the recipient was sent a faulty e gift card. I passed on the number I was given after contacting get park and they fixed the issue but it should have work straight away I felt embarrassed it didn't work
September 25, 2026
Reply from Love2shop.co.uk
Hi Peter,
We’re sorry to hear that your friend experienced an issue when trying to use the e-gift card. We completely understand how disappointing and embarrassing this must have been, particularly when the card was intended as a gift.
We’re pleased to hear that Get Park was able to resolve the issue, but we appreciate that the e-gift card should have worked straight away, and we apologise for the inconvenience caused.
If you need any further assistance, please don’t hesitate to contact our Card Services team on 0344 375 0739, who will be happy to help.
Thank you for taking the time to share your feedback with us.
Thanks
Stacey
Absolutely ridiculous
Absolutely ridiculous, I went into the shop and my gift card wouldnt work. I've checked the balance and there's £10 on it, so went online. Now its stating the pin is to short.
Tried contacting them and its a nightmare, number given doesn't work and chat box keeps cutting off !!
Don't buy these gift cards !!!
Stacey from love2shop replied to my review giving me a number to contact. I tried this number earlier and its " no longer in use" !!! So how are we supposed to contact you ??
October 1, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Debra,
We’re sorry to hear about the difficulties you’ve experienced with your Love2shop Gift Card.
The Love2shop Card is primarily designed for use in-store, although there are also a number of online retailers where it can be used. You can find the full list of retailers, including our online retailers, about halfway down our Where to Spend list here: http://bit.ly/46hYgul
If you are being asked for a 4 digit PIN then this usually means it is not an accepting retailer for online use.
If you’re still having trouble using your card, please contact our Card Services team on 0344 375 0739, who will be happy to look into this and assist you further.
We’re sorry again for the inconvenience and hope we can get this resolved for you.
Thanks
Stacey
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