If I could give it a 0 star I would. I have used the company twice before a couple of years ago and they were pretty good and rather efficient. Turns out they have become a scam who steal your money.... See more
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See what reviewers are saying
So annoyed!! I have actually ordered from this company before and was happy with my product (the delivery was a little while but I received it). After having a good experience before and not looked at... See more
I'm really hoping someone can HELP! Ordered 2 lots of custom paint by numbers totalling just over £90. This was 3rd January 2023. I paid through clearpay to make the payments more manageable... See more
I ordered a custom diamond painting BEFORE I read the reviews. The company are extremely poor on communications, I didn’t get an email to confirm the order or an order number, I panicked and complete... See more
Company details
Written by the company
To align and stay on track with our 2021 goals, we're making improvements, step by step, to become more customer-centric.
Contact info
61 Bridge Street, HR53DJ, Kington, United Kingdom
- support@lovebyletterbox.co.uk
- lovebyletterbox.co.uk
1.5
Bad
384 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Stay well clear from this site fake…
Stay well clear from this site fake send out fake tracking number and does not deliver your goods you ordered order at your own risk if you enjoy losing your money
March 13, 2021
Unprompted review
Reply from Love By Letterbox
Hi Osman,
Thank you for your review. I'm very sorry to hear about the inconvenience with the tracking number. I understand how frustrating that can be.
Tracking numbers are associate to local couriers like Royal Mail and they will work once the parcel has been handed over to them from customs. Our support team offer quick assistance in looking into these type of concerns and will be able to provide you alternative ways to track your parcel.
We'd love to hear from you soon and we'll be sure to look into this for you.
Best regards,
Natalie
Rogue Traders
Rogue Traders! Criminals! Jokers!
Do not touch this business. Took my money, no product delivered. Won't give me my money back.
Ordered Valentines present on 1st Feb.
13th March now.
No product has arrived.
Takes upto a week to receive a response when I have chased through their website.
Since February 25th I have requested a refund on 3 separate occasions.
1 response to offer a 10% discount on future products - absolute joke.
2 non responses to further requests
Jokers! Criminals! Rogue Traders!
March 13, 2021
Unprompted review
Reply from Love By Letterbox
Hi Adam! This is Natalie from Love By Letterbox.
Thank you very much for writing us a review and for bringing this into our attention as well. Our most sincere apology your recent experience with us has been frustrating. I understand well where you are coming from.
We try our very best to have everyone's messages responded to despite the surge of emails. We want to make this right with you. Please send us an email and we will have this resolved for you ASAP.
wife's valentine gift
I ordered my wife's valentine gift from here, and I still haven't received it yet. Plus the tracking site doesn't work. An absolute joke, will never buy from here again.
March 13, 2021
Unprompted review
Reply from Love By Letterbox
Hi Barry,
Thank you for leaving us a review and letting us know about this issue. I'm very sorry to hear you're still waiting on your order and for the inconvenience in tracking your parcel.
We can track your parcel on our end. Kindly send us an email and we'd see to it to give you the latest update on your order and arrange the best solution for your concern.
Kind regards,
Natalie
WHAT A JOKE waiting for my order for…
What a joke waiting for my order for over 2 weeks now. Sent an email to say I wanted my order by a certain date. They replied back with an email saying my goods had been shipped and a week later it is still saying my goods have been shipped. DONOT order from this companyVERY POOR How can I still be waiting 2 weeks after I placed order and get told in an email my order would be with me within 18 days is this a wind up
March 13, 2021
Unprompted review
Reply from Love By Letterbox
Hi there, London! This is Natalie from Love By Letterbox. I just wanted to say thanks for sharing us your thoughts and recent experience.
I sincerely apologize your experience has not been up to standards. We do politely note on our website that our average delivery timeframe is 7-18 days.
However, delays are very common and something we do not have control over. With that said, we're very much grateful for your patience and we'd be more than happy to work with you, London in resolving this issue. Please send us an email and our support team will be sure to get back to you as soon as they can.
Worse than useless
Shame I have to give a star just so I can write a review.
If anything I would rate this as a minus.
Do not waste your money, go elsewhere, delivery poor, product dismal, complaint resolution even worse. Just do not go here.
March 12, 2021
Unprompted review
Reply from Love By Letterbox
Hi there! Thank you for your feedback. I sincerely apologize to hear about the negative experience you've had with us.
We do our best to offer the best solution for your concern. We would love to hear a more detailed feedback about your experience. Our email helpdesk is open and will be more than happy to discuss with you on how we can properly resolve your concern.
Looking forward to hearing from you.
Best regards,
Natalie
Ordered item 9.2.21 still not arrived…
Ordered item 9.2.21 still not arrived by 12.3.21 tracking says still out of the U.K.
don’t order from this company as it seems you don’t receive your item they just keep forwarding same email stay well clear 😡
March 12, 2021
Unprompted review
Reply from Love By Letterbox
Hi there, Wendy! It's Natalie from Love By Letterbox.
Thank you for taking the time to share your thoughts and recent experience with us. I understand how the whole ordeal with your order can be very frustrating and I sincerely apologize this has happened.
We try our best to craft the best response and exhaust all resources on how to assist or resolve all our customer's concern. And we appreciate you bringing this into our attention. This just means there's still room for improvement and this will drive us to provide better service to our customer and provide utmost satisfaction.
I have looked into your order and see your order has been delivered on the 15th of March. If there is anything more we can do for you to make your experience better, please send us an email and we'd be happy to discuss it with you.
AVOID AVOID AVOID
Awful absolutely awful took one month just for it to be processed do not buy from here
March 11, 2021
Unprompted review
Reply from Love By Letterbox
Hi Elliot!
I'm very sorry to hear your order has taken so long to be shipped out. This has been due to the pre-order mode we've been on.
I understand the timeframe has not been the most flawless. And this is something we have seriously taken note of and will make sure not to happen again.
I hope we can have chance to make it up to you. We'd look forward to speaking with you and working towards how to earning back your business.
Best regards,
Natalie
DO NOT USE THIS COMPANY
I ordered my delivery in early December, and was assured that it would arrive well in time for Christmas. I am still yet to receive my parcel, and we are now well into March. Every time I email asking where my parcel is, I am sent a rude email back, as if I am asking an unreasonable request. This email is always coupled with a screenshot of a delivery number.
I find it beyond a joke as to how a company is comfortable in treating its customers as if they owe them something, and is happy to be rude and obnoxious to them.
I would honestly urge anyone who is thinking of ordering from this company to urgently re-think, unless you're happy with poor customer service and paying for an overpriced product to never receive it.
March 10, 2021
Unprompted review
Reply from Love By Letterbox
Hi, Sam! It's Natalie from Love By Letterbox. Thank you so much for sharing this with us and giving us a detailed feedback of your experience.
We deeply apologize you've experienced this with our customer service and for the amount of time you've been waiting for your order. We do our very best to give our customers excellent customer service and to hear this has happened is very disappointing. Please know this is something I will bring up with the rest of the management and see to it will never happen ever again. No customer deserves to be treated rudely no matter the circumstance.
I do not want to leave your experience like this. We would like to take this opportunity to further discuss this with you via email on how we can make things right with you.
I hope to hearing from you soon.
DO NOT BUY !!
DO NOT BUY !!! There whole business revolves around valentines day and events. They had a huge section for valentines day, i ordered £50+ on balloons 1 month before valentines day and they never arrived. They arrived 3 days after. Defeats the whole purpose of their business. I’ve tried to get a refund and they just constantly ignore emails even though they allow 48hours max for a response they leave me 2 weeks on end. Worst company ever.
March 10, 2021
Unprompted review
Reply from Love By Letterbox
Hi, Shanice! Thank you for your review. I'm very sorry to hear your experience has not been the most positive. I understand how time sensitive your order is and I'm very disheartened to learn it did not make it on time.
I have personally looked into this for you and see here a return and refund has been arranged. Please let us know if there is any more we can do to make your experience with us better and we'll be happy to discuss it further with you via email.
Best regards,
Natalie
Shocking
Shocking. Ordered gift for Valentine’s Day (14th Feb) and item still not received by 14th March. Requested a refund and they just email you apologising and offering 10% of my next order, which is pointless as would never use them again
March 10, 2021
Unprompted review
Reply from Love By Letterbox
Hi, Mark! Thank you for taking the time to leaving us a review.
I would like to sincerely apologize your experience were not up to par. I understand how frustrating waiting for an order that takes a really long time to arrive.
I'm very sad to hear this experience got us to losing your business. Please, we do not want to end our business together on such a bade note. We would like to work with you on how we can resolve this issue. Please send us a private message and our support team will be sure to get back to you as soon as they can.
Best regards,
Natalie
Absolutely disappointing I read the…
Absolutely disappointing I read the reviews but still thought, let's give them a chance, I know what a dummy lol! They took my money sent me a confirmation email and nothing esle after, I had to chase them and they sent me a generic response and still nothing, this order was placed in Feb and still nothing, my son ordered it for mothers day, he is only 9 and keeps asking when it gonna come but I cant tell him anything, so hes upset and it's all because of this company, now I have to rush out and buy myself another gift for him to give me, its ridiculous! Poor non existent communication! How about 1 star is too good
March 9, 2021
Unprompted review
Reply from Love By Letterbox
Hi Miss Blaize! I'm Natalie from Love By Letterbox. Thank you for sharing your recent experience with us.
I'm very sorry to hear that your son's Mother's Day gift to you did not arrive in time for the occasion. It's very heartwarming to learn he has thought of giving you a gift for such a special occasion so I understand the disappointment and for this, we deeply apologize.
One of the very goal of our company is help people make every occasion meaningful and special and I'm very sorry our service fell short. We are working right now in setting up a UK fulfillment center to make the delivery timeframe 2-4 days.
I hope we can have another chance with you in the future to make it right. And if there is anything we can do make your experience better, please let us know and we'd be happy to discuss it further with you.
A happy wife and daughter!
Although stated problems in the delivery around the busy Valentine's Day period, which was completely communicated and arrived just a few days late, arrived with a personal note and also as a way of apology asked me to make contact after delivery with feedback and then a gift would be sent as a sorry. This is again received perfectly and i have a happy wife and daughter. Thank you.
March 8, 2021
Unprompted review
Reply from Love By Letterbox
Hi there, Ben! I'm Natalie from Love By Letterbox.
Thank you so much for your wonderful and positive review! The whole team and I are very delighted to learn you had a lovely experience with us. Your kind words is very much appreciated and bolsters everyone's hard work.
We look forward to hearing and doing business with you again soon.
Company should be shut down
Over priced and not despatched. Been waiting 3 months since ordering and still no bear.
March 7, 2021
Unprompted review
Reply from Love By Letterbox
Hi Jason. Thank you for your review and bringing this into our attention.
I'm very sorry you've been waiting for your order for such a long time. I truly understand how the delivery timeframe for this one could be very upsetting.
Please know we have taken to account your input and will be sure to bring it up during discussions. There had been delays with the logistics due to stricter health protocol because of the current pandemic situation. We'd be happy to discuss this further and offer you solutions. Kindly send us an email and we will be sure to get back to you.
Best regards,
Natalie
AVOID AVOID
AVOID. Absolute scam. don’t respond to emails , fail to deliver on time, I'm still waiting, orderer one month ago. Don’t give refunds.
March 7, 2021
Unprompted review
Reply from Love By Letterbox
Hey, Iva! I'm Natalie from Love By Letterbox. I'm very sorry to hear that your order is still not with you and that you feel like we are a scam. How can we help to change your thought on that?
We do our very best to answer everyone's messages despite the surge of emails during Mother's Day season. I'm very sorry we were not able to accommodate you. Our support team is now available any time and they'd be happy to locate your parcel and offer the necessary solution to your concern.
If you have a moment to spare, please send us an email. Looking forward to hearing from you soon!
Ordered 2 boxes said it was from UK but…
Ordered 2 boxes said it was from UK but came from China it ment to take 15 days , it took a month then it came badly broken, messaged 5 times for refund and no reply!
March 7, 2021
Unprompted review
Reply from Love By Letterbox
Hi, Emma. I'm very sorry for the delay in receiving your order and hearing it has arrived in such state. I understand this is unacceptable and we deeply apologize for the inconvenience this has caused you.
All our products undergo inspections before they are packed and shipped out. It's very disappointing this has happened. Please know we are taking action on how to avoid this from happening again.
We're based in the UK and we have partnered with international fulfilment centers. We do not want to end our business with you on such a bad note and so we'd like to make this right you. Please reach out to us via email and I will personally see to it that our support team will handle your concern and have it resolved as it should be.
Best regards,
Natalie
Absolute shambles of a company.
Absolute shambles of a company.. don’t respond to emails , fail to deliver on time. Don’t give refunds AVOID AVOID AVOID
March 6, 2021
Unprompted review
Reply from Love By Letterbox
Hi there Reece! I'm Natalie from the Love By Letterbox Team.
Thank you for your review. I sincerely apologize your experience has not been the best. I understand there had been delays with the delivery and we deeply apologize you had to wait that long receive your parcel. We are in the midst of setting up a UK fulfilment center to lessen the delivery timeframe.
We would love to make this right with you. Please send us a private message and we can discuss on how we can have this resolved for you.
Not the best experience I’ve ever had
Not the best experience I’ve ever had. However I did receive my items after 16 days of waiting and they were lovely. This company needs to sort out its customer & delivery service. Nice product tho
March 6, 2021
Unprompted review
Reply from Love By Letterbox
Hi there Nicky! Thank you for leaving us a review.
I'm sorry to hear you've not had the best experience. We appreciate your input and know that we always take note of our customers feedback to improve our products and service. Our response time are now back to normal and we are working on setting up a UK fulfilment center so that our customers can receive their lovely products right away!
We thank you for doing business with us. Hopefully we can hear from you again soon and have another shot at impressing you!
Best regards,
Natalie
This company is an absolute scam
This company is an absolute scam. It’s basically a young guy working from an address in the UK. You purchase something online from him and he just orders it from China or Hong Kong for £3 and it gets delivered to your house 6 weeks later. That’s why everybody who writes a review is waiting weeks and weeks, because it’s coming from over there. There is nothing in the UK as this company suggests. If you’ve bought something, I strongly suggest you contact your bank, PayPal or credit card provider and get a refund. This guy needs shutting down ASAP as he’s scamming everyone
March 6, 2021
Unprompted review
Reply from Love By Letterbox
Hi there, David! I'm Natalie from Love By Letterbox.
We are very grateful to you for taking the time leaving us a review. Your business is important to us, and we truly understand your frustration. We take your input and comments to high regard as we continuously strive to give excellent customer experience. And to learn that we have fell short of it is very saddening.
It would be great to hear more details about your concern so we can give you the best possible solution. Our email is support@lovebyletterbox.co.uk.
Looking forward to hearing from you soon!
Awful
Quality of the rose bear was awful my girlfriend had to glue some of the parts back together not with £30 at all very very poor will not be buying again
March 5, 2021
Unprompted review
Reply from Love By Letterbox
Hi Ewan! I'm Natalie from Love By Letterbox.
Oh my! I'm very sorry to hear that the rose bear has arrived in such condition. Our products undergo multiple inspections before they are packed and shipped out. I understand this is an error on our end and I deeply apologize for the inconvenience caused, Ewan.
This gift must have meant something special for you. I'd be happy to reiterate this to our production team and see to it will not happen again. Moreover, I can personally arrange a replacement for you or process you a refund for the faulty item. Kindly send us a private message and we'll be sure to sort this out for you ASAP.
Placed my order for a Rose bear and…
Placed my order for a Rose bear and gift box on 26th January. Received the box 2 weeks ago and 6 weeks later still waiting for the bear.
What is worrying is that after reading the reviews of the long delivery waits I contacted the company to cancel the order as I wanted the items for my Daughters Birthday for 2 weeks later. I had a prompt reply so stupidly decided to go ahead with the order. I've recently contacted the company several times about not receiving my order and haven't had a response!! Deliberately being ignored as they were quick to respond when I wanted the order cancelled.
Guess I've been conned! £30 for an empty box. Avoid this dreadful company!
March 5, 2021
Unprompted review
Reply from Love By Letterbox
Hi there Amanda! I'm Natalie from Love By Letterbox.
Thank you for writing us a detailed feedback from your recent purchase. I'm very sorry this has not been the best experience for you. I truly understand your frustration and sentiment because of it.
Your feedback will be of great for us in ruminating ways on how we can better our service. It is true that we are in such unprecedented time and as a company, we are doing our very best to rise above the situation and deliver good service and quality products.
I have personally looked into your case and see you've had correspondence with our support team and they have processed you your refund. I hope we had the chance to make it right with you.
If there is anything we can do to earn your business back, we'd be happy to listen and discuss if further with you.
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