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loveholidays UK Reviews 266,047

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TrustScore 4.5 out of 5

4.3

Travel Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 51,476 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the ease and straightforwardness of the booking process, finding the website simple to navigate and efficient for securing their holidays. People appreciate the competitive pricing and the ability to find good deals, often noting that the prices are better than other companies. The service is frequently described as excellent, with many reviewers highlighting the helpfulness and professionalism of the staff. However, some customers also noted issues with additional costs, particularly regarding luggage options, which could add significantly to the overall price. A few other people also felt that the initial displayed price was not always what they ended up paying, and some experienced difficulties with booking for large families or with unexpected cancellations.

What people talk about most

Holidays

Reviewers highlight positive aspects of holidays, with many expressing extreme happiness and satisfaction... See more

Booking process

Reviewers mention positive feedback about the booking process, often describing it as quick, easy, and... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the affordability and competitive pricing,... See more

User experience

Users describe positive interactions with the user experience, often highlighting how easy it is to use and... See more

Service

People report ambiguous experiences with service, with many customers praising the top, fast, and friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Flight and hotel easy to book no problems, only issue 10kg carry on luggage option was not available, only options were under seat bag or expensive 20kg hold luggage neither of which is suitable for a... See more

Rated 4 out of 5 stars

Good site for a straight forward holiday without relying on an agent who are becoming very unreliable now. The only thing is that the price displayed is not always what you get when you click into... See more

Rated 4 out of 5 stars

I recently booked a holiday with Love Holidays and found the whole process really easy and straightforward. The website was simple to use, prices were clear, and booking everything took no time at... See more

Rated 4 out of 5 stars

Firstly, our experience was Not great but it was good. The flights were okay, the transfers were very good and the hotel was good. Food at the hotel was good and varied although there was a dish on ou... See more

Company details

  1. Travel Agency

Written by the company

At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks. Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it. If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands. Frequently Asked Questions - https://www.loveholidays.com/faq/

Contact info

  • 5th floor, 3 Shortlands, Hammersmith, W6 8DA, London, United Kingdom

  • loveholidays.com

4.3

Excellent

TrustScore 4.5 out of 5

266K reviews

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Rated 2 out of 5 stars

I found it very difficult to change the…

I found it very difficult to change the date for our holiday, which was entirely my error. However, speaking with numerous colleagues in one email chain - all of which gave differing answers was quite difficult and stressful

I look forward to going on my holiday

June 2, 2026
loveholidays UK logo

Reply from loveholidays UK

Hi Elaine,

Thanks so much for taking the time to leave a review.

I'm sorry to hear that you found the process of changing your holiday dates difficult and stressful. I appreciate how frustrating it must have been to receive responses from multiple colleagues and feel that the information provided was inconsistent.

We always aim to provide clear and accurate support, so I'm sorry for any confusion or mix-up that occurred during the amendment process.

I'm pleased to hear that the matter has now been resolved and that you're looking forward to your holiday.

Thanks again for your feedback. We hope you have a wonderful trip, and if there's anything else we can help with before you travel, please don't hesitate to get in touch.

Kind regards,

Lizzie

Rated 3 out of 5 stars

Imas muxch as i adore trust and respect love holidays after i booked the prices to book became cheeper, i feel a bit deceaved

After i booked the prices became cheaper. I trust and find lovecholiday worth the money and trustworthy - everything is done for you but i dont unerstand the dufference in pices every 5 minutes sounds fishy

June 3, 2026
loveholidays UK logo

Reply from loveholidays UK

Hi Bozena,

Thanks for taking the time to leave a review and for your kind comments about loveholidays.

We're pleased to hear that you found us trustworthy and felt that the booking process made arranging your holiday easier.

I also understand your concerns regarding the price changes you noticed after booking. Holiday prices can fluctuate frequently due to a number of factors, including supplier pricing, flight availability, hotel availability and demand. This can sometimes result in prices increasing or decreasing within a short period of time.

I appreciate that this can be confusing and may not always seem clear, but please be assured that these changes are driven by our suppliers and live market conditions.

Thanks again for your feedback, and we hope you have a fantastic holiday.

Kind regards,

Lizzie

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