Good price, information well displayed. One thing that could be improved is that when booking on website, the final screen does not update to 'booking confirmed' after successful payment. Rema... See more
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Review summary
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Very good website, clear and easy to navigate as a first time holiday buyer. Wish you could filter things like adding luggage, reserving seats, transfers and those added extras so the prices you’re lo... See more
Paying on the website failed twice so I had to call up, the lady I spoke to was brilliant and sorted everything but I did end up paying slightly more and I had to pay a deposit and then pay the balan... See more
All easy except the online App shows different flight times from the written Confirmation!!!! And why if I want to change my Hotel to one that is £2 to 300 pounds dearer online do you want to charge... See more
Company details
Written by the company
At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks. Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it. If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands. Frequently Asked Questions - https://www.loveholidays.com/faq/
Contact info
5th floor, 3 Shortlands, Hammersmith, W6 8DA, London, United Kingdom
- loveholidays.com
4.3
Excellent
265K reviews
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Awful company
Awful company, charged us more after advertising a lower price. When phoning them up to query/agree the price was on hold for nearly an hour before being cut off a couple of times. I would never use them again,
May 24, 2026
Reply from loveholidays UK
Hi Liam,
Thanks for taking the time to leave a review.
I really appreciate you taking the time to share your feedback, and I’m sorry to learn of your disappointment following your experience with us.
Booking requests can take up to 72 hours to process, and on rare occasions when we may be unable to confirm a booking at the original price or availability we'll contact you to advise of this.
We work on live systems which does mean pricing and availability are both subject to change until a booking has been confirmed. We appreciate this can be disappointing.
We can see your holiday is now confirmed and we hope you have a great time
Please be assured your comments have been shared and noted, and will be used as feedback as we continue to improve our service and customer experience.
With best wishes,
Warren
Great and easy
May 26, 2026
straight forward every time I have…
straight forward every time I have booked with love holidays a few times now and as a lone female I had every confidence they would look after me
May 24, 2026
Nice and easy to deal with ,clear…
Nice and easy to deal with ,clear simple booking experience ,great holiday and a fabulous price
May 25, 2026
Easy to use and follow
May 26, 2026
I got scammed with your booking
May 24, 2026
Reply from loveholidays UK
Hi there,
Thanks for taking the time to leave a review.
I really appreciate you taking the time to share your feedback, and I’m sorry to learn of your disappointment following your recent holiday with us.
Following on from our phone call today, we've submitted a Post Travel query on your behalf. Please reply to the email that we've now sent, attaching any evidence to support your claim.
Once received, our team will conduct a full investigation and email you the outcome within 28 days as per the current industry guidelines.
We're looking forward to hearing back from you soon,
Riley
Third time with love holidays
Third time with love holidays. Booking can't be easier. Thanks.
May 24, 2026
First time using love holidays very…
First time using love holidays very impressed how easy it was to book everything
May 26, 2026
Do not use love holidays you will be…
Do not use love holidays you will be stranded with no transfer that you have paid for .with no communication very poor service .very poor and a costly taxi rush to the airport...AVOID AVOID AVOID
May 26, 2026
Unprompted review
Reply from loveholidays UK
Hi Andy,
Thanks for taking the time to leave a review.
I really appreciate you taking the time to share your comments with us, and I’m sorry to learn of your disappointment following your experience with us.
I’d like to take a look into your feedback further and so for me to do so, I’ll need some more information from you. A private message has now been sent to you via Trustpilot with a request for the further details we’ll need.
This will arrive in a separate email from Trustpilot so do keep an eye on your email inbox folders to spot this.
Once you’ve received the email please fill out the requested information, and I’ll then be back in touch with a reply as soon as we can.
We're looking forward to hearing back from you soon,
Warren
Excellent assistance given
Michael your representative went out of his way to be as helpful as possible, and will hopefully resolve the problem.
May 26, 2026
We applied for an upgrade of our…
We applied for an upgrade of our flights and were miss quoted as a result we paid twice and was given an unexpected up date for payment which was not explained and or dealt with.
May 23, 2026
Helpful telephone booking with real people.
The telephone booking processs was easy with a very helpful representative. The price was very reasonable and i am sure the holiday will be a success also.
May 20, 2026
Last year I had my first trip with…
Last year I had my first trip with loveholiday , it was very easy for booking and everything very light and dont need any question . We enjoyed our hollyday and price was good aswell
I would prefer to travel with this company again and I recommend it to you too. Thanks
May 16, 2026
Customer service advisor was helpful…
Customer service advisor was helpful and friendly. She managed to resolve my issue.
May 26, 2026
Always so simple to use and book
May 26, 2026
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