Lovehoney Reviews 24,808

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 2,259 reviews, reviewers had a great experience with this company. Customers frequently highlight the prompt and discreet delivery service, noting that products often arrive quickly and as described. Many people are pleased with the quality of the items received, finding them to be exactly as pictured and effective. The ordering process is generally considered easy and the website user-friendly. However, some customers have experienced issues with product quality, finding certain items to be disappointing or not as powerful as advertised. A few people also encountered difficulties with customer service, reporting slow responses, unhelpful bots, or challenges in reaching a human representative, particularly when dealing with product malfunctions or delivery problems.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. While some consumers praise the quality, effectiveness, and... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the excellent quality of products,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast shipping and... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported issues such as not receiving... See more

Customer service

People report ambiguous experiences with customer service. Many customers express frustration with AI bots,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Haven't done reviews on products. One was great, one still in process bc waiting on replacement. Two I am on the fence about...need to use more. Overall I loved your quick customer service response.... See more

Rated 4 out of 5 stars

Initially I was very unhappy with Lovehoney. I bought a toy that they manufacture, a Fifty Shades of Gray Greedy Girl Duet, and after only having it for 3 weeks it broke and it had a one-year warranty... See more

Company replied

Rated 3 out of 5 stars

Spent $200 on one product that was disappointing, nowhere near as powerful as advertised. Return policy stated I would get store credit which I though was extremely reasonable. However, replacements p... See more


Company details

  1. Sex Toy Store
  2. Adult Entertainment Store
  3. Erotic Clothing Store
  4. Lingerie Store
  5. Underwear Store

About Lovehoney

Written by the company

👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!

At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.

Your privacy is our priority, so that's why all orders are dispatched directly from our warehouse in Atlanta, GA, in plain brown boxes, ensuring your intimate journey remains your little secret.

We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.

At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.

For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.

Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍


Contact info

3.9

Great

TrustScore 4 out of 5

25K reviews

5-star
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Rated 5 out of 5 stars

Cheap ??? High quality??? 50% off???

Absolute cheapest prices and highest quality around! I kid you not, there was a 50% price difference compared to the official brand website. Because Lovehoney had it for half the price, I was able to sneak in a couple of extra items I've been wanting. I never would have been able to do that if I had shopped anywhere else. Highly recommend!

February 26, 2026
Rated 1 out of 5 stars

I’m not happy with the product that I…

I’m not happy with the product that I got in store. I reached out and got sent a replacement. My old one of the same thing works better than both of the new ones I received by far. I don’t understand why the product is less effective than the previous one. Very unsatisfied and I feel like I wasted my money. Would 10/10 not recommend and would send back both to get my money back and buy something worth having. So much for birthday present for myself

February 24, 2026
Lovehoney logo

Reply from Lovehoney

Hi there,

Thank you for contacting Lovehoney.

I am very sorry to hear that your replacement product is not as expected.

I have emailed you directly to assist further with this.

Kindest regards,

Lovehoney Customer Care

Rated 3 out of 5 stars

Lovehoney turns desire into ick but Jacqui saves the day

I ordered 2 sizes in two different styles of lingerie. I also ordered something I took out of package but now wish to return. However, I want my partner to have a look before returning and he is away until 23rd. I also need clarification on the status of returning another part of the order. Trying to get thru the AI bot to a human proved impossible- even though I explained 3 times I am disabled and need to speak to a human. I eventually got a human (Jules) on thier site who gave me a number : that number is for new orders only. I asked Jules to register a complaint. They refused and said to ring the number again : so I did and same thing again. Jules said someone would call but then backtracked on that. The fabulous Jacqui rang and resolved- moving reiew from 1 star to 3 but until LH either has a better bot or gives an alternative, I will be cautious about using them again

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

Did not receive package

February 24, 2026
Lovehoney logo

Reply from Lovehoney

Hi there,

I am so sorry you have not received your order as of yet.

I have reached out to you via email to resolve this matter.

Apologies for any inconvenience caused.

Kind regards,
Lovehoney Customer Care

Rated 4 out of 5 stars

Quality control could use some work

The website is easy to use and the clothing is as pictured. Unfortunately one of the items came ripped so I had to repair it before I could wear it. Unfortunately the item was for an event so I didn't have time to send it back for a new one.

February 23, 2026
Rated 1 out of 5 stars

Customer service does not follow through

After ordering what i thought would fit (i’m a medium size in clothing, but ordered the xl), I have attempted to make a return/refund, yet the company is NOT responding after a few attempts.

January 23, 2026
Lovehoney logo

Reply from Lovehoney

Hi there,

Thank you for contacting Lovehoney.

I am very sorry to hear that you have not received a response regarding your return request.

I will contact you directly via email to assist you further with this.

Kindest regards,

Lovehoney Customer Care

Rated 5 out of 5 stars

Quick shipping

Quick shipping, and good quality toy. Soft yet firm, wife enjoys it being added to bedroom Funtime.

February 21, 2026
Rated 1 out of 5 stars

I am trying to do a return through DHL…

I am trying to do a return through DHL and the assistant told me that your company did not give me a correct RMA number I have tried this several different ways and it does not work. Time is ticking away to get my return back but it seems like no one wants to help.

February 13, 2026
Lovehoney logo

Reply from Lovehoney

Hi there,

We are ever so sorry to hear you've had some trouble arranging your return.

That certainly isn’t the experience we want for our customers, and we understand how frustrating this must be.

Our Customer Care team will be in contact shortly to assist in resolving this matter.

Apologies again for any inconvenience caused.

Kind regards,
Lovehoney Customer Care

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