I had an issue with a premium bundle where one item didn’t quite match what I reasonably expected from the product description. My first chats were unnecessarily frustrating, after that it took a co... See more
Company replied
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Review summary
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Great toy , she said it’s the best yet, the little tub of cream does wonders , haven’t tried the balls yet but intend to , she said a nine out of ten , were expanding all the time, almost have our du... See more
Company replied
Delivery was timely. Value was great. Fit accurate to website description and lingerie feels of good quality /substantial (won't be ruined after 1 wear)
Very nice sexy wear good delivery time!Little more expensive than cheaper on line supply shops but better quality wear. Not as expensive as other outlets too!
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
3.9
Great
3K reviews
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Not working
Not working. Bought the magic bullet on line and put battery in.. would not work. Put in several aa batterys in
Still not working. . Very disappointing. Can hear a tiny noise when i hit the work butoon
December 1, 2025
Reply from Lovehoney
Hi there,
I am ever so sorry to hear you have experienced a fault with your item.
Our Customer Care team will contact you directly to provide a solution for you.
Apologies for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
great experience
December 1, 2025
Parcel not delivered-no news about reimbursement
Parcel not delivered. No relèvent message received from Lovehoney suggesting solution or informing about reimbursement.
November 17, 2025
Reply from Lovehoney
Hi There
I am sorry to hear you have not received your order, I have checked the tracking and can confirm that it is awaiting collection for you, I have emailed you further information to ensure you are able to receive your order.
Kind Regards
Lovehoney Customer Care
Reply from Lovehoney
Hi there,
We are so sorry you are not happy with your purchase.
We have reached out to you via email to resolve the issue.
Kind regards,
Lovehoney Customer Care
Parcel hasn't arrived yet!
Parcel hasn't arrived yet after 15 days! According to their website, they say delivery should take up to 6 days for delivery in Europe. No way for me to contact them as their chat bot doesn't let me contact a real person and it says the parcel is on its way. I have sent them an email but not response yet! I also read their policy about that and they say if they hand the parcel to the shipping company, they are not responsible for anything else after that point! So, does it mean they do not care if the customer is going to receive the parcel and also about the customer satisfaction in overall? Really bad service and who knows if I will receive my parcel any day as to me it's just a matter of luck as there is no way to contact them!
Update: parcel finally arrived with a lot of delay. Customer support refunded the money and they politely refused to take the money back when I received the parcel. In overall, the issue might be the delivery company they use and the text you see about refund, comms and policy on their website.
November 28, 2025
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm very sorry to see that your order is late and that we did not respond to your email as fast as we would like to.
We do work very hard with our couriers to ensure that all deliveries arrive on time, and I am very sorry to see that this has not been the case with your order.
I can see that we have been in contact in the meantime to ask you to wait a couple more days for the order to arrive as this is now being sorted in the destination country.
If the parcel has not arrived with you still by this time, we will be able to assist further with a replacement or refund for the order.
I do apologise for any inconvenience and frustration caused by this delay, and we appreciate your patience with the matter.
Kind regards,
Lovehoney Customer Care
Great Experience shopping
Great Experience shopping! The products are well packed, and arrived per promised delivery time.
November 28, 2025
Good service
Very quick delivery. I was made aware at all stages where my parcel was.
November 26, 2025
Great fast service
Delivery and service was great
Unfortunately the toy was not as expected and I am seeming a return
November 28, 2025
Fantastic product and service
November 28, 2025
Reply from Lovehoney
Hi there
I am very sorry to hear you are having an issue with charging your product.
I cannot see you have reached out to us directly in regards to this, but we do have a 1 year warranty on all Lovehoney items.
I will be happy to get this sorted for you right away, so I will email you directly.
Kind Regards
Lovehoney Customer Care
Love your products
Love your products, great individual packaging, the whole box not so much, got a bit banged on the way probably.
Great prices, great product, thank you for the pleasure ☺️🤭
November 15, 2025
Discrete delivery of my purchased…
Discrete delivery of my purchased Product. Premier quality and prompt despatch. Courtesy throughout transaction too. 🌟 🌟 🌟 🌟 🌟 👏 Wholeheartedly recommend Lovehoney Comprehensive range !!!
November 27, 2025
Product is bad doesn’t do what it’s…
Product is bad doesn’t do what it’s supposed to extremely sore and actually painful
November 27, 2025
Reply from Lovehoney
Hi there
Thank you for contacting Lovehoney.
I am very sorry to hear you did not enjoy your product.
I cannot see you have reached out to us in regards to this, in future please do contact us where we will be more then happy to assist with your issue.
At Lovehoney, we're dedicated to ensuring your satisfaction and pleasure. That’s why we offer a 100 Day Pleasure Guarantee, allowing you to explore our products with complete confidence. If you’re not fully satisfied with your purchase, you have the option to return one item within 100 days.
I will contact you directly to discuss this further.
Kind Regards
Lovehoney Customer Care
Thank you for delivering so soon and…
Thank you for delivering so soon and without any hiccups!
November 26, 2025
Still haven't received it and no…
Still haven't received it and no information how to get it
November 24, 2025
Reply from Lovehoney
Hi there,
Thank you for taking the time to leave a review.
I am so sorry to hear that you have not yet received your order.
We have contacted you directly to get this resolved for you.
Please accept our apologies for the inconvenience caused.
Regards,
Lovehoney Customer Care
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