I had an issue with a premium bundle where one item didn’t quite match what I reasonably expected from the product description. My first chats were unnecessarily frustrating, after that it took a co... See more
Company replied
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Review summary
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Great toy , she said it’s the best yet, the little tub of cream does wonders , haven’t tried the balls yet but intend to , she said a nine out of ten , were expanding all the time, almost have our du... See more
Company replied
Very nice sexy wear good delivery time!Little more expensive than cheaper on line supply shops but better quality wear. Not as expensive as other outlets too!
Delivery was timely. Value was great. Fit accurate to website description and lingerie feels of good quality /substantial (won't be ruined after 1 wear)
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
3.9
Great
3K reviews
Asks customers to review
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Great shopping experience!
Easy to order, fast shipping and delivery, even though my order was delivered in Germany!
January 29, 2026
Nice ride..
February 10, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Lovehoney
Hi Christina,
We are sorry to hear that you have not received your parcel.
We have contacted you directly to get this sorted for you.
Kindest regards,
Lovehoney Customer Care
Loved the experience
January 27, 2026
Value for Money
Ordered items, notified on arrival date, items arrived promptly, excellent service
January 27, 2026
Good service
Good service, no problems, I recommend it to everyone....super good shop
November 21, 2025
Quick delivery, great oil
Quick delivery, great oil...good taste and good feeling. It is perfect,no sticky, highly recommend.
January 22, 2026
Easy to order and quick delivery,very…
Easy to order and quick delivery,very reasonable prices
January 21, 2026
Thank you
Thank you. I received the parcel privately packaged, the quality is excellent
January 21, 2026
It was a gift for my girl and she liked…
It was a gift for my girl and she liked it, pretty nice service and I liked that they were very discreet about it.
September 29, 2025
The customer service takes too long to…
The customer service takes too long to respond (I had to send a reminder several times) and is very difficult to reach. They offer on their webpage "chat or email" but when you click on it, there is no email option, just an AI ! And it is very difficult to pass it and get to a human being if you do not have an order number. And even if you have one, I do not want to waist time on AI before I get to a human. I also want the option to email. Also, my parcel never arrived and they never explained to me why, they just issued a gift code for a new product. Not my type of company, I expect much better customer service.
November 12, 2025
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I am very sorry to hear that you have experienced issues getting in touch and you did not receive your order.
I have checked and can see we issued a gift voucher as this is the payment method you used for the order.
My apologies again for any inconvenience caused.
Kindest regards,
Lovehoney Customer Care
Smooth and reliable service
First time purchasing from a company that makes products like this and I was holding my breath to see if it would all work out nicely.
It did! The delivery took some time, mainly because it took forever to somehow even arrive in my country, but once it did, yay! It was here.
After owning the things I bought some time, I have to say, good quality, better than expected actually!
Will definitely purchase from the again once I am up for new experiences :)
December 29, 2025
Lost item
I had ordered one of the calendar boxes on the site and I ordered it in November, knowing that the calendars would have been sold out by Christmas time. The item seemed lost, to anyone who could see the tracking number, but I had to wait two more weeks from the estimated date of arrival, which was already three weeks after the order, to contact them about it.
The item never came and of course it was sold out and I couldn't find anything similar. Thankfully I got a full refund. Maybe if they could actually take a look at the tracking and had communicated with the delivery company earlier, I could have gotten my order.
November 13, 2025
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to see that your order did not arrive with you.
Unfortunately, we do have to allow this extra time for orders to arrive, as often they are held up at customs, meaning they will arrive just later than expected.
I can see on this occasion the order did not arrive with you, and a full refund was processed.
I apologise for the inconvenience caused by this delay.
Kind regards,
Lovehoney Customer Care
Order never arrived
January 6, 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm very sorry to see that your order has not arrived with you.
I can see this has been refunded in full after it was returned to sender whilst in transit.
Apologies for any inconvenience caused by this.
Kind regards,
Lovehoney Customer Care
All good
I have shopped several times with Lovehoney. Everything has been smooth, no complaints.
January 6, 2026
Easy ordering and fast delivery
Easy to order and fast delivery service. Product pricing reasonable as well.
October 8, 2025
Flights and hotel Lanzarote did what it…
Flights and hotel Lanzarote did what it said in the tin. Staff in hotel lovely People 😁
January 4, 2026
Wery wery bam
My delivery address is: Israel,
Tzfat Street 76, Apartment 10,
Postal code 4930279.
Please treat this matter as a priority and provide a clear response.
Thank you.
Sincerely,
Mark.
Good afternoon, I don't understand, what are you mocking me for, I'm an old man after surgery, I send you the exact address 3 times, and you write me the exact address 3 times, I send you 3 times, how much can I send the parcel? I want money, I need to make this one. This manipulation with tea is enough for me to write letters, send me the device already, I wrote you the address 100 times, I send it 4 times, I need to write to your CEO, then you will understand what needs to be done, not written.
пн, 19 янв. 2026 г., 09:41
December 15, 2025
Reply from Lovehoney
Hi there,
I am so sorry you have not received your order and for the lack of a proper response from us.
I have reached out to you via email to resolve this matter.
Apologies for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
Missing Parcel
Missing Parcel – Order Marked as Delivered
Hello,
I have previously placed an order through your website, which was delivered without any issues. However, with my second order, I am experiencing a problem.
According to the tracking information, the parcel has been marked as delivered by the postal service, but I have not received it. I have checked thoroughly around my property and surrounding areas, and there is no sign of the delivery.
As the parcel appears to be missing, I am unsure of its whereabouts. I am currently awaiting a response and would appreciate your assistance in investigating this matter and advising on the next steps.
Thank you for your attention to this issue. I look forward to your reply.
Kind regards,
Ryley Armandine
January 5, 2026
Reply from Lovehoney
Hi there,
I am so sorry you have not received your order as of yet.
I have reached out to you via email to resolve this matter.
Apologies for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
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