I had an issue with a premium bundle where one item didn’t quite match what I reasonably expected from the product description. My first chats were unnecessarily frustrating, after that it took a co... See more
Company replied
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Great toy , she said it’s the best yet, the little tub of cream does wonders , haven’t tried the balls yet but intend to , she said a nine out of ten , were expanding all the time, almost have our du... See more
Company replied
Very nice sexy wear good delivery time!Little more expensive than cheaper on line supply shops but better quality wear. Not as expensive as other outlets too!
Delivery was timely. Value was great. Fit accurate to website description and lingerie feels of good quality /substantial (won't be ruined after 1 wear)
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
3.9
Great
3K reviews
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Reply from Lovehoney
Hi Athan,
I'm sorry to hear that you have not received what you requested. We are waiting on our reply to assist that we sent on yesterday.
Please respond to that email or write us at customercare@lovehoney.co.uk.
Kind Regards,
Lovehoney Customer Care
Pleasant customer service
After problems with a delayed order, customer service promptly reached be to resolve the issue.
January 4, 2026
Reply from Lovehoney
Hi there,
I'm sorry to see your order is running late.
Unfortunately delays can occur at customs which seems to have been the problem with this order.
We have fed this back as this is not the service we aim to provide.
We have contacted you directly to get a gift voucher or refund organised.
Apologies for any inconvenience caused by this delay.
Kind regards,
Lovehoney Customer Care
It never arrived
It never arrived. Still in customs. I ordered from what I thought was an Irish company to avoid this very thing.
January 4, 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to see your order did not arrive as expected.
I can see this is now being returned to sender due to an issue with the address.
We have contacted you directly to get a replacement or refund organised.
Apologies for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
Love this site ❤️
I'm so glad I found this site, it has helped me learn more about what I like and how to do it by myself or with my partner.
January 1, 2026
I haven't received yet my order .
I haven't received yet my order .This is unacceptable.
I am asking for day of arrival and I haven't received any reply 😕
December 20, 2025
Reply from Lovehoney
Hi there,
I am so sorry you have not received your order as expected as well as the late reply.
I have reached out to you via email to resolve this matter.
Apologies for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
Great service
Great service. Prompt delivery. Discreet packaging. Love my new item.
December 31, 2025
Discretion and good products
The products that were recommended to me have great packaging and the discretion that lovehoney uses in packing them is impeccable
December 31, 2025
Said the package was delivered
Said the package was delivered, not telling where or how to get it. Not answering mails. Sending too much mails with the lovehoney name and everything.
December 30, 2025
I paid 15€ more for fast delivery…
I paid 15€ more for fast delivery (2working days) and got it after fifth day
December 30, 2025
Reply from Lovehoney
Hi there,
We're so sorry to hear that your order arrived later than expected. We are working alongside our carriers to make sure that orders are delivered within their estimated delivery time frame but can understand how frustrating it would be when this hasn't happened in your case.
Our Customer Care team has refunded your shipping costs and contacted you directly in regard to this.
Kind regards,
Lovehoney Customer Care
Never received item
December 30, 2025
Reply from Lovehoney
Hi there,
We're so sorry to hear that you haven't received your order and can understand how frustrating that must be.
Our Customer Care team has reached out to you directly to see if we can get this resolved to your satisfaction.
Kind regards,
Lovehoney Customer Care
I've tried , but there are many other user friendly shops . Not a fan!
The browsing & purchasing is straightforward on Lovehoney, but the delivery was long, and the returns process was something else. AI kept refering to a link that didn't recognise an Irish address, it didn't provide with the shipping address nor indicated the fees.
It was getting closer to the returns deadline date when I eventually got am email response to my enquiry from an actual live person , adding that it may take up to 14 days to reach them. So whose failure that is and whose pocket will suffer I have to ask.
December 26, 2025
IM STILL WAITING FOR MY PRODUCT!
December 29, 2025
Reply from Lovehoney
Hi there
I am very sorry to hear you have not received your order.
I have contacted you directly in regards to this now.
Kind Regards
Lovehoney Customer Care
Everything great
The service was fast and very discrete. Well packaged . Products are great
December 29, 2025
Much improved
Your website is so good to mooch around in.
Delivery speed and communications on Delivery progression to Spain very much improved.
December 29, 2025
It's been a month
Although the order was never delivered due to unknown post factors, Lovehoney provided the best user experience by quickly refunding the initial order. Hope next time I'll be more lucky with post services...
December 28, 2025
Reply from Lovehoney
Hi there
Thank you for contacting Lovehoney.
I am very sorry to hear your parcel has not arrived.
I cannot see you have contacted us in regards to this, in future please do contact us directly where we will be more than happy to help resolve any issues right away.
I have contacted you directly in regards to this now.
Kind Regards
Lovehoney Customer Care
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