I had an issue with a premium bundle where one item didn’t quite match what I reasonably expected from the product description. My first chats were unnecessarily frustrating, after that it took a co... See more
Company replied
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Review summary
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What people talk about most
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Great toy , she said it’s the best yet, the little tub of cream does wonders , haven’t tried the balls yet but intend to , she said a nine out of ten , were expanding all the time, almost have our du... See more
Company replied
Very nice sexy wear good delivery time!Little more expensive than cheaper on line supply shops but better quality wear. Not as expensive as other outlets too!
Delivery was timely. Value was great. Fit accurate to website description and lingerie feels of good quality /substantial (won't be ruined after 1 wear)
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
3.9
Great
3K reviews
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Reply from Lovehoney
Hi there,
We're very sorry to hear that you didn't receive your order as it was returned to sender. We can understand the frustration that this would cause.
We can also see that we're currently in contact with you to organise a replacement. Our Customer Care Team will be in touch shortly to confirm that this has been completed.
Kind regards,
Lovehoney Customer Care
Product was exactly what I ordered
Product was exactly what I ordered, very discreet packaging, one drawback was it took 8 days to arrive and the tracking was hard to follow but that certainly wouldn’t stop me from ordering again as the website was very easy to navigate!
December 16, 2025
Work more on woman
Worked a lot with my girlfriend but not really much on me but best time of my life
December 15, 2025
From browsing to buying and delivering…
From browsing to buying and delivering everything was as promised thank you.
December 15, 2025
All the usual you expect from love…
All the usual you expect from love honey discreet packaging, and a perfect rabbit for my partner to enjoy
December 15, 2025
Very bad experience with ye as my…
Very bad experience with ye as my parcel was not delivered to my address and went somewhere else and I tried to contact ye but no response 😕
December 14, 2025
Reply from Lovehoney
Hi there,
We're very sorry to hear that you haven't received your order and can understand the frustration that this would cause.
We have also had a look and are unable to locate any previous correspondence with the details associated with your order but our Customer Care team has reached out to you directly to get this resolved to your satisfaction.
Kind regards,
Lovehoney Customer Care
Never got my order
December 4, 2025
Reply from Lovehoney
Hi there,
We're very sorry to hear that your order has been lost in transit. We are working hard with our carriers to ensure orders arrive as expected however understand how frustrating this can be when this hasn't happened in your case.
Our Customer Care team has refunded your order and contacted you directly in regard to this.
We do apologise again for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
all good happy with the product
all good happy with the product, and happy with the service.
December 11, 2025
I never got my order
I never got my order. No tracking provided no order received even after contacting your team to resend it. No longer a good option for Bulgarian customers.
December 12, 2025
Reply from Lovehoney
Hi there,
I am so sorry you have not received your order as of yet.
I have contacted you via email to resolve this matter.
Apologies for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
No customer support
Product did not arrive on time as promised when ordered, contacted CS, but got not reply, company was however able to send me a request for a review by email.
When eventually contacted by CS after almost 10 days waiting they offered my a replacement, I even got a confirmation email that the replacement order was on its way ..however ..,this offer has since been withdrawn and apparently it shouldn’t have been offered in the first place due to customs (how on earth did CS Not know their own company’s policy’s and practices)and a refund has been issued.
Completely shambolic from start to finish.
December 11, 2025
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I am very sorry to hear this has happened.
I can see we have refunded the order in full for you and provided a 40% discount code for the inconvenience caused by this delay.
If we could do anything else please let us know and we will be happy to help.
Kindest regards,
Lovehoney Customer Care
Delivery was a shambles
Delivery was a shambles. Ordered weeks ago and still not received before Christmas
December 11, 2025
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I’m so sorry that your order has not arrived with you.
I will email you directly now to get this resolved.
I am very sorry again for the inconvenience caused.
Kindest regards,
Lovehoney Customer Care
I didn't receive my order twice i sent…
I didn't receive my order twice i sent my address to customer service and it was sent to the wrong address,
The response from your customer service is shocking I've asked for a full refund from your company I'm still waiting on a reply.
I will be getting in touch with the consumers rights organisations in the new year in the UK, as I have rights to my full refund from your company under consumers law 2015 act.
December 10, 2025
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I’m so sorry that you have not received your order.
I have contacted you via email to get this resolved for you.
My apologies again for the inconvenience caused.
Kindest regards,
Lovehoney Customer Care
Package took long to come and product…
Package took long to come and product doesn't work customer service takes days and days to reply and I got no resolution after spending the money
December 11, 2025
Reply from Lovehoney
Hi there,
We are so sorry to hear that you haven't been happy with our service.
We have had a look and can see that your order was delivered two days earlier than it's expected delivery date. You can see the expected delivery date reflected on your dispatch email.
Our Customer Care team has also been awaiting your reply as to your preferred resolution for your faulty product. We're very sorry that you missed this email, it may have gone through to your junk/spam folder. Our team will be in touch again to get this sorted for you.
Kind regards,
Lovehoney Customer Care
I am happy with the products
December 8, 2025
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