Lovelei Reviews 147

Absolutely disgusted at the poor customer service or this company! And will NEVER order or recommend this company to anyone! The lack of communication from the team is so horrendous!! Don’t expect your order for Atleast 2 months and then when you receive it, if there are any problems do not expect a refund or any help!!!! Still waiting for several replies, and no phone number to call?? It’s not worth the hassle or stress, so I would find somewhere else to order your dressing gowns

I ordered 7 gowns for myself and my bridesmaids on 2nd May 2020 for my wedding that is happening on 1st August 2020 and is still due to go ahead.

I am so disappointed and frustrated that my order has still not been dispatched, this is after I received an email this Monday past saying that my order was due to be dispatched this week and I still haven’t had confirmation of this. I ordered the gowns with personalisations for each of my bridesmaids and was looking so forward to receiving them and giving them to each bridesmaid.

I asked to cancel my order and I was given no option other than to wait for them to show.

Now I will have to find another alternative last minute which is not what want to be doing at all at this stage - let alone having to change and re think the whole wedding plan and venue.

I am gutted. All I can do is hope And pray that they turn up in time.

Where do I start. I was charged 5 pounds each time for my parcels but they arrived in one packaging which made me feel like an idiot. One of the robes were sent by mistake, so I had to send it back and pay postage again. Then I was informed that I had to pay an additional 5 pounds to have the other item I want to exchange for sent. The robes are beautiful but not worth this hassle. The robes took 1-2 months to arrive. Its been a bloody nightmare!I would think twice before I buy anything from them. You don't get a full refund but get a voucher to use in their store instead- its very embarrassing. On top of this I did not receive an apology for the mistake they made.

I brought 6 robes, one was wrong the personalisation but they did send me new one and the white one for the bride you can't really see the personalisation because of the placements of the flowers. Also took 2 months to receive my order understand due to covid but would have been nice to have update about it. Over all pretty disappointed.

I ordered 5 personalised robes for my wedding next year. I am thrilled with them. They ate stunning, great quality and beautifully packaged.

Delivery took about 6 weeks but this was clear on the website due to COVID and still arrived well within the given timescales.

Communication has always been prompt and personalised. Cannot fault Lovelei one bit.

I cannot wait to wear the robes on our special day :)

Thay went over and beyond with customer service, I ordered personalized pajamas and i misunderstood the production time (my fault) but customer service came to the rescue and got it delivered for my mom's birthday in the nick of time

I placed my order from this company on the first of may I emailed to see when would it be here as i need it before 10th of June and hadn't recieved any updates, they responded saying it would well be here by then. I've emailed them a number of times since as I still never received a dispatched email and they never got back to me. Its now June 10th and my order is still not here and still haven't received any response to my emails

Ordered bridesmaid robes and I am very impressed with the quality. Lots of options for personalisation which makes the robes unique - I know the girls will love them! Delivery was very quick and customer service has been great. Highly recommend.

Great experience. Thank you.

I ordered 5 bridesmaid robes for my wedding. There was a little delay due to COVID19 but the customer service has been great. The robes arrived today and they are brilliant! I would recommend using lovelei x

Robes that did arrive are lovely but one is still yet to be delivered after almost two months. Tried contacting them by email but not had any response.

I love everything about this company!!
The products, delivery, frequent discounts, price and staff are simply ‘LoveLei’.

I have had many products now and they have all been of high standard and quality. More recently, they have been incredibly supportive and have kept my spirits up!

I would highly recommend

I have had a few pieces from lovelei and cannot fault them one bit! The service is amazing and quality incredible.

I ordered the Olivia robes for my wedding last year from Lovelei ready for my wedding in June 2020, I absolutely loved them, they were perfect and I was so excited to give them to my bridal party, however due to covid 19 we have had to reschedule our wedding to a September date, which meant all our personalised, dated robes went to waste. I still really want these beautiful robes for my wedding day so I emailed Lovelei and explained the situation and they came straight back to me offering me 15% off, free personalisation on the children’s Robes and the bride Robe for FREE!! I was overwhelmed with their generosity especially at such a difficult time for small businesses too. I can’t wait to receive my new robes and hopefully wear them on the 25th September 2020 🤞🏻🤞🏻

I recently received a ‘Mummy to be’ sleepshirt from LoveLei and I am so impressed with the service and quality!
It arrived in a lovely white box and it’s so soft and the personalisation is a lovely touch.
I would 100% order from them again. The sleepshirt washes really well and is so comfortable to sleep in. thank you

Would highly recommend Lovelei for personalised products for all occasions. The girls at Lovelei are amazing. They keep you update to date with your order throughout and are happy to answer any questions and are always prompt to reply. Great looking and easy to navigate website. The quality of the products is fabulous too, couldn’t ask for more.

I have experienced wonderful and fast customer service from the team at LoveLei. All of my products arrived super fast and some even came next day. All of the products were beautiful quality and I would 100% recommend to anyone :)

I thoroughly recommend Lovelei. The staff are very friendly and professional and were able to advise me on the different types of robes available for my destination wedding. I chose the Lucie robe in various colours and they are absolute gorgeous and perfect.

Please do not use this company (formally 'The little lovebird').

I ordered 7 robes at the beginning of December for my wedding and I am still waiting. Their communication is beyond dismal and they are quite happy for people to chase up their order rather than having the courtesy of telling their customers why their purchases are not with them yet. I've had to email several times to find out where my order is (some of which were ignored) and the responses I got were all the same. They constantly say that they are waiting for their order of robes to be delivered and then my order would be dispatched. Then I wouldn't hear from them again for another 2/3/4 weeks, until I emailed once again! If there is an issue with someones order, you should really email them this and then at least people would be a bit more understanding, rather than just annoyed and upset!

Please do not blame Covid19 on your lack of communication with your clients. It's impact may have delayed your deliveries, but this does not excuse your treatment towards your customers.

I paid £120 for these robes and it has caused me a severe amount of stress, something that you shouldn't have to experience while planning your wedding.

I have since filed a dispute with my credit card company and reported them to trading standards and I can only hope they do not continue to get away with this.

DO NOT BUY FROM THIS "COMPANY" - THIEF'S
I ordered 10 non personalized dressing gowns at the beginning of December, paid for non urgent delivery which should of meant my order should have been delivered around Christmas time. I asked for an update on my order with no response, after further chasing, i received an email on 16th January saying that the robes i had ordered were in a "bad batch" and that new ones were on their way and arriving Mid Feb. Being a small fashion business owner myself, i completely understood the situation and i was happy to wait for them to arrive as i didn't need them until first week of March.
I then chased of an update mid Feb with a reply of, "I am waiting for an update.."
I then chased AGAIN for an update with a response of "end Feb/beginning of March" - i was fine as i needed them beginning of March.
I then chased several other times and at the end of Feb i got a reply with can you change your order to a different style. As i was desperate for my order i chose one of the options which i was promised the following week. I never received a dispatch email so i chased AGAIN for an update. 13th March i was informed that the large was out of stock and they were waiting for a delivery of it - WHY DID YOU ASK ME TO CHOOSE AN ALTERNATIVE STYLE IF IT WASN'T IN STOCK??
23rd march - i asked for a refund where i was informed i can only receive a credit note. I understand that in their T&C that refunds are not available, HOWEVER, i have waited 4 MONTHS for my order (which i still haven't had an update on) so i feel like i am entitled to a refund as my wedding date has now passed. You shouldn't have to wait this long!!
THIS COMPANY HAVE BASICALLY STOLEN MY MONEY AND WILL NOT GIVE IT BACK. DO NOT DO THE SAME AS ME - DO NOT ORDER