I ordered £175 worth of pjs for my wedding in July. I ordered at the end of Jan. it has been 32 working days since then and I’ve emailed the company and had no reply or any update. I’m now £175 dow... See more
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See what reviewers are saying
I ordered 7 Lucie robes for my bridesmaids and my mum, and a Suvannah white robe for myself on my wedding day. The robes are gorgeous, nice quality material, different from many I’d seen elsewhere onl... See more
Very disappointing! I made an order for 5 pairs of cami pyjamas (4 sage green and 1 white) for my wedding. The items I ordered were not personalised. The website states that they would be shipped, o... See more
I ordered 5 personalised robes for my wedding next year. I am thrilled with them. They ate stunning, great quality and beautifully packaged. Delivery took about 6 weeks but this was clear on t... See more
Company details
Information provided by various external sources
Lovelei is a UK based robe & sleepwear brand, showcasing luxurious and fashionable, yet affordable robes, nightwear and loungewear.
Contact info
United Kingdom
- lovelei.uk
If I could leave 0 stars I would
Thought I would add this review here as the company have now changed their name.
I’m not sure why I’m bothering really, all that will happen will be yet another rude response from their ‘customers services...avoid, avoid, avoid this company! Following the post of this review on the original company name, I was accused of putting the robe on incorrectly(?!) but have now pointed out that as there are internal ties in the robes that is impossible. Begs the question, why print on that side if it wasn’t a mistake?!
Original review for The Little Lovebird, now Lovelei:
If I could leave 0 stars I would! Terrible communication. Didn’t tell me the items I wanted weren’t in stock despite me paying for guaranteed delivery of £20. Nothing to indicate items weren’t in stock on website. I only found when I contacted the company. Ended up ordering items I didn’t want as they were the only ones in stock and apparently I wouldn’t have got a refund if I had cancelled order as items were personalised (despite the fact that at this stage nothing had been personalised as my chosen items were out of stock!)
Items did arrive in time for my wedding but the quality was dreadful. Personalisation was on the side that was then totally covered up when the robes were closed. There were runs all over the fabric. The personalisation on my robe was not the colour shown on the website. The application of transfers had made all of the fabric underneath wrinkled which just gave the effect of looking cheap. I used Klarna pay later so raised a dispute with the company as I was not prepared to pay full price for them given the poor quality. They asked for photos of the items which I sent immediately. I never received a response so emailed again to receive an automated reply saying the address was no longer in use and my email had been forwarded to the new account. I am yet to receive any communication from them. The website name has also changed now.
March 12, 2020
Unprompted review
No Response
I ordered personalised robes last month. I emailed them for or an update on shipping last week. I havent had a reply since. Is this a scam company???
March 7, 2020
Unprompted review
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