Excellent service from Snowden P I received regular updates from Snowden on the progress of my car. My car was returned by Snowden at a convenient time and he was extremely helpful and pleasant, and... See more
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See what reviewers are saying
Having had a non fault incident lovells were appointed to carry out the repairs. They were polite, professional and more importantly attentive to my needs and timescale for repair. They communicated w... See more
Lovells accident repair sorted my passat following a prang..wing mirror body work needed...drunk driver hit my parked car the night he popped by a neighbours house for a mid night tinder date .... Sn... See more
Company replied
After 11 weeks of a total nightmare I finally have my car back after a repair to 2 doors and a sill. During the 11 weeks I initially received virtually no feedback, various bits of incorrect informati... See more
Company replied
Company details
Contact info
1 Fourth Drove, PE1 5UR, Peterborough, United Kingdom
- 01733 567644
- info@lovellsautobody.com
- lovellsautobody.com
I’m here yet again!
I’m here yet again!! And yet again the crew at Lovells have made me a happy customer.
September 18, 2021
Unprompted review
Reply from Lovells Auto Body Centre
Les, thank you for leaving us another 5* review. We are pleased that you were that pleased with the service you first received you have chosen to return to us, means a great deal. Thanks again.
Flawless Operation
Trained staff on system and must say, the operation lovells have is flawless, great team, good communication between the bodyshop and customer. Great working environment, would recommend.
September 16, 2021
Unprompted review
Reply from Lovells Auto Body Centre
Thank you for taking the time to leave us this 5* review. Your words mean a lot to us and its fantastic to hear that from a customers perspective our operation and systems work well and you felt that your experience was smooth. Thank you again for choosing Lovells.
Very professional job thanks to all at…
Very professional job thanks to all at Lovells. A particular thanks to Snowden for the very regular progress updates and friendliness!
Steve Fox
September 15, 2021
Unprompted review
Reply from Lovells Auto Body Centre
Steve, thank you for leaving us this 5* review. Snowden is a fantastic asset to our team and we are very pleased the service you received was friendly and you were given necessary updates regarding your vehicles progress.
Nothing but praise for these chaps
Nothing but praise for these chaps. Took my car in and did a wonderful job. A special thanks to Snowden who kept me more up-to-date on the progress of the work being carried out that the accident management company; thank you Snowden.
September 15, 2021
Unprompted review
Reply from Lovells Auto Body Centre
Good Evening Christian, thank you for your lovely words. We are very happy to hear that you are pleased with the work carried out to your vehicle. We will be sure to pass on your compliments to Snowden, he will be very pleased to hear that his regular updates were valuable to you. Thank you for taking the time to leave us this 5* review.
Outstanding service and workmanship
After getting hit by another car, I wasn’t looking forward to the hassle of an insurance claim and fix. I was very lucky my insurance company used Lovells. From the first phone call from them, it was so smooth, right up until they dropped the car back to my place of work in immaculate condition. Elmo kept me updated throughout the entire process and get this, even had the courtesy to call me a week later to check everything was ok with the car. I’ve never heard of an auto shop doing that, now that’s service and taking pride in your business to a new level. If I ever need an auto shop again, I know where I’m going Lovells.
September 9, 2021
Unprompted review
Reply from Lovells Auto Body Centre
Good Morning Ross. Thank you for leaving us a 5* Trustpilot review. We have all been in unfortunate car accidents and can understand how much of a hassle and worry it can be, therefore we are keen to make our customers experience as smooth as can be, ensuring we keep you notified of any updates regarding the repair of your vehicle. These kind words mean a lot to us and it is rewarding for our team to hear that their work is noticed. Thank you again for your review Ross.
Painless experience
When my car was hit I was dreading the stress that would follow but I was pleasantly surprised that Lovells made the whole process painless for me!
Spencer was my point of contact and kept me regularly updated throughout the 4 weeks my vehicle was being repaired.
Thank you so much to Spencer and the team for a job well done, with minimal effort and input on my part!
September 5, 2021
Unprompted review
Reply from Lovells Auto Body Centre
Good Morning Emily. Being in the accident repair industry for over 40 years ourselves, we understand that it is never an easy experience, therefore we strive to make our customers experience as smooth and painless as possible and we are delighted to hear that we have successfully achieved this. We will be sure to pass on you kind words to Spencer and the team as know it is rewarding for them to hear that their hard work doesn't go unnoticed. Thank you again for leaving us this wonderful review Emily.
Excellent service
Excellent service. Snowden kept me informed of progress at all times and my car was returned with the damage all repaired.
Would have no hesitation in recommending.
September 4, 2021
Unprompted review
Reply from Lovells Auto Body Centre
Good Morning Ian, thank you for leaving us this 5* review. We are delighted to hear that you were happy with the experience you had with us and that Snowden was able to provide you with regular updates regarding your vehicles progress. It is great to hear that you will be recommending us as a high quality repairer in Peterborough
Omar could not have been more helpful
Omar could not have been more helpful, nothing was to much trouble.
August 31, 2021
Unprompted review
Reply from Lovells Auto Body Centre
Good Afternoon Bob. Thank you for taking the time to leave us this review. We will be sure to pass on your kind words to Omar, happy to hear he helped with all information you required.
Great service
My car went in for body repairs after it was hit in a carpark my point of contact was omar who was great he explained what would happen kept me inform on how they where getting on when I collected the car the body repairs had been done very well. very happy with the service I got from omar and lovells .
August 27, 2021
Unprompted review
Reply from Lovells Auto Body Centre
Good Morning Christopher. We will be very happy to pass on your compliments to Omar regarding the service he provided you. It's our mission to provide our customers with regular updates as we know how it feels when you're in a waiting game. Thank you for leaving us this 5* review.
Overall a positive experience
Overall a positive experience. Had my car in for a small job and was sorted quickly. Friendly attitude. To arrange repairs was easy using email because I was at work and missed calls but Elmo was very responsive so was able to arrange everything with him. Great paint job and car returned clean and sparkling inside out. Keep pleasing your customers!
August 26, 2021
Unprompted review
Reply from Lovells Auto Body Centre
Nuno. Thank you for leaving us a 5* review regarding your service at Lovells. We are pleased to hear that you were satisfied with the time it took to repair your vehicle and that Elmo was able to communicate with you via your chosen communication source. Thank you again for leaving us this review.
Fantastic service from Lovells in…
Fantastic service from Lovells in Peterborough. Regular calls and communication about what stage vehicle was at.
Elmo Lopez was truly professional and friendly. Would always recommend this company. Thank you.
August 20, 2021
Unprompted review
Reply from Lovells Auto Body Centre
Good evening Barbara, thank you for leaving us this review and for your kind words. Happy to hear that Elmo kept you updated throughout the process. We will be passing on your words to him. Thanks again for choosing us to repair your car.
Very good service with extras added
Very good service with extras added. My car was repaired and handed over to me all clean inside and out as was in a bit of a state as I am an essential worker and had no time to clean my car. Very pleased with the work and would recommend Lovells Auto Body repairs
August 19, 2021
Unprompted review
Reply from Lovells Auto Body Centre
Marcia, thank you for leaving us a 5* review. We are very happy to hear that the service you received was to your expectations as well as the repair completed to your car. Thank you for the recommendation
Great service..
Really good service from Elmo and everyone else we spoke to at Lovells regarding our car repair. Kept us informed of the progress regularly throughout. Would highly recommend.
August 16, 2021
Unprompted review
Reply from Lovells Auto Body Centre
Thank you for leaving us this 5* review. We are very happy to hear that you recommend us and were pleased with each aspect of the repair including the service you received from Elmo. We hope if you need us again in the future we will be your first choice.
Fantastic customer service by Elmo who…
Fantastic customer service by Elmo who dealt with us for our car repairs, was kept informed of work as it was happening and was professional from start to finish. Thank you!
August 13, 2021
Unprompted review
Reply from Lovells Auto Body Centre
Abby, Good Morning. Thank you for taking the time to leave us this 5* Trustpilot Review. It's fantastic to hear that you were updated throughout your vehicles repair, and that Elmo provided you with all necessary information. Thank you for choosing us to repair your vehicle and hope in the future if needed we will be your first choice.
I highly recommend lovells and Elmo who…
I highly recommend lovells and Elmo who works there absolutely brilliant work and service carried out on my vehicle 2nd time using them and they are faultless would definitely use again. Had my rear end of my vehicle repaired and repainted and it now looks brand new again. Thank you Elmo for keeping me updated on my vehicle.
August 13, 2021
Unprompted review
Reply from Lovells Auto Body Centre
Afternoon Cameron. We are very happy to hear that you recommend us, and this is the second time you have chosen us to repair your car. I will be passing on your kind words to Elmo, he will be very happy to hear that he did his best to make your experience with us as smooth as possible. We look forward to seeing you again in the future. Thanks again for choosing and recommending us.
Great service from Elmo Lopez
Great service from Elmo Lopez, kept us constantly up to date on progress while fixing our van.
August 12, 2021
Unprompted review
Reply from Lovells Auto Body Centre
Chris, thank you for leaving us a review. Customer service is at the upmost importance, and we are pleased that Elmo provided you with that. Thank you for choosing us to repair your Van.
Fantastic Customer Service & Excellent…
Fantastic Customer Service & Excellent quality of work.
Will definitely be using again in the future and recommending to others.
August 11, 2021
Unprompted review
Reply from Lovells Auto Body Centre
Lynsay, thank you for leaving us a 5* review. Delighted to hear that you were happy with the service you received by our staff at Lovells Peterborough. We are very happy to hear that you will be choosing us for any future bodyshop work. Thank you again for the gleaming review.
Fantastic service
Quick, efficient friendly service from Elmo. Car was returned gleaming inside & out & with half a tank of petrol in! Couldn’t have asked for better service.
August 10, 2021
Unprompted review
Reply from Lovells Auto Body Centre
Good Afternoon Rebecca. Thank you for taking the time to leave us this review. We are very happy to hear that your experience with us was quick and efficient and that Elmo was able to assist you with anything you required. Thank you for choosing us to repair your vehicle.
Would definitely use Lovell’s again
My insurer requested my car was repaired at Lovell’s. I’ve had an excellent experience. Elmo kept me up to date throughout the whole repair process. Car was collected and delivered. Elmo contacted insurance company to update them also. Car looks brand new, so happy with service provided. Elmo was professional and friendly, excellent customer service.
August 5, 2021
Unprompted review
Reply from Lovells Auto Body Centre
Good Morning Anna. Thank you for taking the time to leave us this 5* review. We are really happy to hear that you have had a pleasant experience with us. I will be passing on your kind words to Elmo, he will be delighted to hear that he made your experience with us an easy and helpful one. We hope if you ever need us again you will choose us for the future. Thanks again.
Used Lovells for all my repairs on my…
Used Lovells for all my repairs on my car, Omar helped me out this time and kept me updated throughout the whole process. Quick turnaround aswell. 10/10
August 5, 2021
Unprompted review
Reply from Lovells Auto Body Centre
Afternoon Bex. Thank you for leaving us a gleaming review. Thank you for choosing us to repair your vehicle. We will be sure to pass on your words to Omar and we are glad you received your car quickly. Thanks again.
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