Whereas I am not thrilled with Lovepop changing their Rewards Program, I am very thankful to Joy and Mary for arranging a "last chance" discount. I have been a customer for quite some time and did not... See more
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Review summary
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What people talk about most
Based on these reviews
I've been buying Love Pop cards for years. They are beautifully designed and made. Every recipient has been really blessed by the card they received. Our adult children and grandkids save cards we hav... See more
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I’ve been buying and sending LovePop cards for several years; it’s the only card line that regularly gets a note from the ‘Birthday Person’ commenting on the card, not just my good wishes. Recently... See more
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I had an issue with a card that never arrived due to a shipping mishap. Contacted LovePop and their customer service people responded right away and offered a refund or store credit. Customer service... See more
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Company details
Written by the company
A Lovepop is more than a card. The intricate 3D paper sculptures are designed by naval engineers on cutting-edge software and then handcrafted in the Asian art form of sliceform kirigami. Whether it’s a wedding or birthday, if you’re saying thanks (for not mentioning that thing that happened in Vegas) or celebrating (a co-worker’s compulsive love of cats), we’ve got you covered.
Contact info
68 Harrison Ave, 02111, Boston, United States
- 888-687-9589
- hello@lovepopcards.com
- lovepopcards.com
4.5
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The helpful person explaining the cards
November 6, 2025
Reply from Lovepop Cards
Thank you for sharing! We’re glad our team could provide helpful guidance and make your experience with our cards enjoyable. Creating magical moments includes attentive support, and we appreciate your kind words!
– Lovepop💌
Reply from Lovepop Cards
Thank you so much, Craig! 💖 We’re thrilled to hear you love Lovepop, we love spreading magical moments, and your support means the world to us!
– Lovepop💌
Amazed once again!
I was amazed at the large size and quality of my purchases - the large Nativity, the 12 day Advent calendar and the nutcracker ballerina. I have yet to receive the the Santa flying over the house pop up card as it was back-ordered. I am always pleased with my purchases and know the recipients do too. My 2 year old plays his cards over and over, making all company watch the musical, lighted pop up cards! Great job Lovepop, I can't wait to see what you can do next!! Cate
November 1, 2025
Reply from Lovepop Cards
Hello Massachusetts,
Thank you so much for your wonderful message! We’re thrilled to hear how much you’ve enjoyed your Lovepop cards and gifts, and it’s heartwarming to know that your little one loves the musical and light-up designs, too.
We also appreciate your patience while waiting for the Santa Flying Over the House card.
I’ve taken a look at your order and can see that it has an expected delivery of November 3 and is being delivered via USPS/DHL. Due to potential shipping delays, we ask if at all possible to give your order an additional mailing day to be delivered. If it’s not received within one mailing day of your final delivery date, please let us know and we’ll be delighted to reship an identical replacement, ship a different item of equal value, issue a web in-store credit, or refund.
You can track the order here: 9261290376142251947646.
Your kind words mean so much to our team. They inspire us to keep creating designs that bring joy and wonder to every occasion. Thank you for being such a valued part of the Lovepop family! Please let us know if you have any questions.
Best Regards,
Mary
Customer Happiness Team
Lovepop
Cards are unique and beautiful.
November 1, 2025
Reply from Lovepop Cards
Hi Mary,
Thank you so much for your lovely words! We’re thrilled to hear you enjoyed the unique and beautiful designs of our cards. Your support means the world to us! 💖
-Lovepop 💌
Your cards continue to be magical
November 1, 2025
Reply from Lovepop Cards
Hi Valerie,
Thank you for your kind words! We’re delighted to know our cards continue to bring a bit of magic your way. Your continued support truly inspires us to keep creating designs that make every moment special. ✨
-Lovepop 💌
Loyal customer for years!
I've been a loyal customer for years. My family and friends can't wait to see the card I picked for each occasion. I keep about a dozen cards handy. The cards bring such delight and joy to all ages.
The Lovepop creativity and service are beyond compare.
The new light up and musical cards are opened dozens of times at each party.
I will remain a happy and loyal customer.
November 1, 2025
Reply from Lovepop Cards
Hello CM,
Thank you so much for taking the time to share such a heartwarming message with us — it truly made our day! Knowing that our cards continue to bring joy, surprise, and excitement to you and your loved ones is exactly why we do what we do. 🥰
We’re incredibly grateful for your loyalty and continued support over the years. Hearing that you keep cards on hand for every occasion — and that they become a highlight at celebrations — means the world to our entire team. ✨
We’ll keep working hard to bring you more magical pop-up moments and designs to love!
Please don’t hesitate to reach out if there’s ever anything you need — we’re always here for you.
Thanks again for choosing Lovepop, CM! Please let me know if you have any questions.
Best Regards,
Lea
Lovepop Customer Happiness
Reply from Lovepop Cards
Hello Jeffrey,
Thank you so much for your kind feedback! We’re thrilled to hear that our response was helpful and exactly what you needed. Our goal is to make every interaction as smooth and positive as possible, and it’s wonderful to know we hit the mark for you.
You'll be receiving an email shortly from Trustpilot. If you have a moment, we’d be truly honored if you could share a few words about your experience with us.
Your thoughtful feedback not only brightens our day but also helps others feel confident in choosing Lovepop. Most importantly, it brings us one step closer to our mission of creating one billion magical moments around the world.
We appreciate you Jeffrey. We’re so grateful to have you with us on this journey of creating joy and connection through every card.
If there’s ever anything more we can assist with — big or small — please don’t hesitate to reach out. We’re always here for you!
Have a fantastic day! 💛
Thanks again for choosing Lovepop, Jeffrey! Please let me know if you have any questions.
Best Regards,
Lea
Lovepop Customer Happiness
Your company has Unusual + Very Appealing Cards - for Every Age, Every Interest!!
I called to get help on an additional order. I believe your staffer's name was Jess. She was Excellent!!! Answered my questions, was very polite and very affirming. I gave Jess some ideas about how good your company was + added suggestions. (Like keep printing the Tool Box card - it is PERFECT to give to our repairman, contractor for jobs, etc. Jess will tell you all of my comments.
October 29, 2025
Reply from Lovepop Cards
Hello Barb,
Thank you so much for taking the time to share this wonderful feedback with us!
We’re thrilled to hear that Jess provided you with such an excellent and affirming experience. I’ll be sure to pass your kind words along to her — I know it will make her day! 😊
We also truly appreciate the suggestions you shared, especially regarding the Toolbox card. Feedback like yours helps us continue creating designs that are meaningful and useful for every occasion, so thank you for contributing to that process!
We’re grateful to have you as part of the Lovepop family, and we look forward to helping you continue to surprise and delight the important people in your life. If there’s ever anything more we can do, we’re always here to help! 💌✨
Thanks again for choosing Lovepop, Barb! Please let me know if you have any questions.
Best Regards,
Lea
Lovepop Customer Happiness
Excelent customer service and beutiful cards
There was a problem with a postage due on one of my orders. I emailed the issue and it was taken care of and a refund for my entire order was given.
Great customer service and taken care of in one day.
Love these cards and now also the customer service.
October 25, 2025
Reply from Lovepop Cards
Hi Judy,
Thank you so much for sharing your experience! We’re so happy to hear that our team was able to quickly resolve your postage issue and make things right. It means a lot to know you love both our cards and our customer service. 💕
-Lovepop 💌
When I had a question they responded…
When I had a question they responded very quickly. Really like the quick customer service and love my advent calendar.
October 8, 2025
Reply from Lovepop Cards
Hi there,
Thank you for your kind words! We’re so glad our team could assist you quickly and that you’re loving your advent calendar. Wishing you lots of joy as you count down to the holidays! 🎄💫
-Lovepop 💌
The girl in customer service was…
The girl in customer service was pleasant & helpful. Entire order completed in minutes. I always love your cards& need to stop myself from buying 1 of each card😉
October 24, 2025
Reply from Lovepop Cards
Hello Mary,
Thank you so much for your wonderful message! We’re so glad to hear that our team was able to help you quickly and that you enjoyed the experience. 💖
It always makes our day to know how much you love our cards — and we completely understand the temptation to collect them all! 😉
We truly appreciate your continued support and can’t wait to keep delighting you with new designs.
Thanks again for choosing Lovepop, Mary! Please let me know if you have any questions.
Best Regards,
Lea
Lovepop Customer Happiness
SPAM ‼️ ALERT
The cards are fine, the shipping was OK, but the aftermath of constant emails and texts trying to sell more is outrageous. Daily text and emails no matter what I do to attempt to unsubscribe, block, or classify as spam, that crap keeps on coming. Fair warning…
October 22, 2025
Unprompted review
Reply from Lovepop Cards
Hi there,
We’re so sorry for the frustration with unwanted emails and texts, that’s definitely not the experience we want for our customers.
Please reach out to our Happiness Team at hello@lovepopcards.com, and we’ll make sure your account is fully removed from our marketing lists.
-Lovepop 💌
Naomi in Customer Service very nicely…
Naomi in Customer Service very nicely fixed the error when my rewards discount was removed after I "applied it and entered my payment" to save me from cancelling a $152 order.
October 24, 2025
Reply from Lovepop Cards
Hi there,
Thank you for sharing your experience! We’re so happy to hear that Naomi was able to assist and ensure your order went smoothly. We’ll be sure to pass along your kind words to her, she’ll be thrilled to know she made a difference! 🌟
-Lovepop 💌
Elizabeth
This gentleman has excellent customer service skills listening hearing and answering in detail and he was very patient with me. He knows his job well.
Has excellent customer service skills.
Thank You
October 23, 2025
Reply from Lovepop Cards
Hi Elizabeth,
Thank you so much for your wonderful feedback! We’re delighted to hear that our team member provided such patient and detailed assistance. We truly appreciate you taking the time to share your experience, we’ll be sure to pass along your kind words. 💖
-Lovepop 💌
LONG TIME FAN/CUSTOMER thoughts
a company that follows up its own decisions...takes the time to do it shows a company that cares...
From my first order...the day OF the first appearance on GMA I have found any time I had a question or situation it was handled well.... Good people who started this company giving us good products and non stop creation of better products WISH i HAD shares of their company.....THANK YOU
October 23, 2025
Reply from Lovepop Cards
Hello JJ,
Thank you so much for your thoughtful and uplifting message! Your kind words truly made our day. We’re so grateful for your continued support — especially knowing you’ve been with us since our very first Good Morning America appearance!
It’s wonderful to hear that you’ve consistently had positive experiences with our team and products. Feedback like yours reminds us why we love what we do — creating meaningful moments and smiles for our amazing customers like you.
You'll be receiving an email shortly from Trustpilot. If you have a moment, we’d be truly honored if you could share a few words about your experience with us.
Your thoughtful feedback not only brightens our day but also helps others feel confident in choosing Lovepop. Most importantly, it brings us one step closer to our mission of creating one billion magical moments around the world.
We appreciate you JJ. We’re so grateful to have you with us on this journey of creating joy and connection through every card.
We’ll be sure to share your message with the team; it will definitely bring big smiles all around.
Thanks again for choosing Lovepop, JJ! Please let me know if you have any questions.
Best Regards,
Lea
Lovepop Customer Happiness
I could understand the company rep
I could understand the company rep. She handled the transaction very well.
October 23, 2025
Reply from Lovepop Cards
Hello Timothy,
Thank you so much for your kind words! We’re delighted to hear that our representative handled your transaction well and that you had a positive experience.
Your feedback truly means a lot to us—it helps us continue providing the best service possible. We’ll be sure to share your appreciation with the team!
You'll be receiving an email shortly from Trustpilot. If you have a moment, we’d be truly honored if you could share a few words about your experience with us.
Your thoughtful feedback not only brightens our day but also helps others feel confident in choosing Lovepop. Most importantly, it brings us one step closer to our mission of creating one billion magical moments around the world.
We appreciate you Timothy. We’re so grateful to have you with us on this journey of creating joy and connection through every card.
If there’s ever anything else we can do to assist you, please don’t hesitate to reach out.
Thanks again for choosing Lovepop, Timothy! Please let me know if you have any questions.
Best Regards,
Lea
Lovepop Customer Happiness
Dave handled my questions and issues…
Dave handled my questions and issues perfectly. Got me exactly what I needed to get my cards to my Ma, after I goofed up her new zip code.
October 23, 2025
Reply from Lovepop Cards
Hi Robert,
Thank you for your kind words! We’re so glad Dave was able to help sort everything out and ensure your cards made it to your Ma. We’ll be sure to share your shoutout with him, he’ll be so happy to hear it! 💌
-Lovepop 💌
Always enjoy ordering the light up…
Always enjoy ordering the light up cards from Love Pop for my very young grandchildren. They love the uniqueness of the cards.
October 23, 2025
Reply from Lovepop Cards
Hello Elizabeth,
Thank you for reaching out to the Lovepop Customer Happiness Team to confirm your order has arrived!
We hope you and your recipients experience a Magical Moment the second you open your Lovepops!
You'll be receiving an email shortly from Trustpilot. If you have a moment, we’d be truly honored if you could share a few words about your experience with us.
Your thoughtful feedback not only brightens our day but also helps others feel confident in choosing Lovepop. Most importantly, it brings us one step closer to our mission of creating one billion magical moments around the world.
We appreciate you, Elizabeth. We’re so grateful to have you with us on this journey of creating joy and connection through every card.
Best Regards,
Mary
Customer Happiness Team
Lovepop
Customer service is excellent
Customer service is excellent. My first card was either lost or stolen. Certainly not the company's fault. They immediately issued a replacement.
In response to KAREN'S comment below⏬️it is certainly not the fault of lovepop that postage and tariffs are so high.Sounds like you are blaming them.
October 17, 2025
Reply from Lovepop Cards
Hello Cynthia,
Thank you for choosing Lovepop and sharing your kind words and Magical Moment with us!
These types of experiences are why we do what we do! I'll be delighted to share your Lovepop experience with our Product and leadership teams! More importantly, thank you for choosing Lovepop and letting us know that we're one step closer to our mission of creating one-billion Magical Moments for the people you love!
Would you like to share your Lovepop story and Magical Moment with others? If so, we'd love for you to share your experience here or share and tag us on your preferred social media (Instagram, Facebook, Twitter, and Pinterest) by using the hashtag #LovepopMoment. We just might feature your story and share it with all our awesome fans!
Thank you again so much for taking the time to reach out and share your story and experience with us, Cynthia! We're wishing you and your loved ones all the best!
Best Regards,
Reian
Lovepop Customer Happiness
Lovepop cards have become too expensive to send!
I have been sending Lovepop cards for several years, both within the U.S. and internationally, with no problem. Two Forever stamps or two International stamps were enough to get each card to the addressee with no problem. This month, being Halloween, I ordered well over $100 worth of cards, some with lights and others with lights and music, wrote on each, addressed and stamped them as always, placing each in the USPS mail slot. Two days later, they were returned to me with a note from our local USPS saying these cards could not be sent with the present postage, which exceeded First Class mail qualifications and had to be mailed as packages, a minimum of $5.64 each for domestic, and $17.26 for International, along with a customs declaration. Sadly, I have already ordered Lovepop Christmas cards, again, well over $100, many to be sent internationally, which now cannot be sent unless I want to spend close to $200 in postage, and although many of those Christmas Lovepop cards have not yet arrived, I imagine I am stuck with them. Lovepop will no longer be my cards of choice, because not only are they expensive to purchase, but they have now become very expensive to send!
October 21, 2025
Unprompted review
Reply from Lovepop Cards
Hi Karen,
Thank you for sharing your feedback and for being a longtime Lovepop customer. We’re so sorry for the frustration caused by recent USPS postage changes affecting some of our card designs. We completely understand your concern, please reach out to our Customer Experience team (hello@lovepopcards.com) so we can help find a solution for your upcoming orders. 💫
-Lovepop 💌
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