LOVESPACE Reviews 6,976

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,268 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often highlighting their efficiency and care in handling belongings. The service is frequently described as excellent, with many appreciating the smooth and stress-free process, from setting up storage to collection and delivery. Reviewers often note the promptness of the delivery service, with drivers arriving on time or even earlier than expected, and providing clear communication. However, some customers also noted issues with customer service, reporting difficulties in reaching a real person, receiving unhelpful responses, or experiencing communication failures regarding their deliveries. There were also instances where drivers did not adhere to collection instructions, arrived without warning, or failed to show up on time, leading to inconvenience and stress.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Customers consistently note positive experiences with service, often describing it as great, efficient, and... See more

Delivery service

Users describe positive interactions with delivery service, often highlighting quick and brief collection... See more

User experience

Clients share positive opinions on user experience, highlighting the process as efficient, seamless, and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising helpful and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The collection service showed earlier than anticipated which was quick and brief. The driver, Usman, handled my boxes with extreme care making sure not to break anything while going down the stairs.... See more

Rated 5 out of 5 stars

Ally is awesome. His communication skills and efficiency were on point. Super helpful and came earlier than I thought he would. Super satisfied.

Rated 5 out of 5 stars

Collection driver was amazing. I'd been nervous about carrying everything down to wherever the van got parked myself. I knew I could do it but it would be heavy. Collection guy was friendly, knocked o... See more


Company details

  1. Warehouse
  2. Logistics Service
  3. Self-Storage Facility
  4. Storage Facility

About LOVESPACE

Written by the company

Storage with convenient doorstep collection and delivery.

LOVESPACE make it easy to store your stuff without leaving your home. You won't need a car to get your stuff into storage - we'll come to you, saving you time and money.

LOVESPACE are storage experts, having served over 80,000 customers. Whether you need to move and store a few boxes, or you need a Storage Unit, they'll have a service to suit you.

To make storing your stuff even easier, you can book online in minutes. All you need to do is tell them where and when you need them, and they'll do the rest!

The UK's 1st by-the box storage service

Written by the company

Storage with collection and delivery
Collection is free! We’ll pick up your items from anywhere in mainland UK on the day that's most convenient for you. When you want your items back, we can deliver your things to a new home or your favourite campsite (in fact to any mainland UK address), not just where we collected them from.
From just £0.75 per box per week
We will store your boxes, bikes, suitcases and other bits and bobs for just a few £s per month. Your items will be carefully stored in one of our secure, climate-controlled, CCTV-monitored warehouses. Ready and waiting for when you need them back.
Simple to manage your items online
Manage your belongings online with your own LOVESPACE account. Need your box of winter woolies back, but want to keep your suitcase and bike in storage? No problem - simply select the items you want back, and we can return them to you as soon as the very next day.
A multi award-winning business
WINNER, Fast 50 Growing Technology 2018 from Deloitte UK, High Growth Team of the Year at the UKBAA Awards 2015 | WINNER, UK's Most Innovative Business at The O2 Smarta100 Awards 2014 | WINNER, Crowdfunded Business of the Year at the Startups Awards 2014 | RUNNER-UP, Coolest Brand of the Year at the Crowdcube Awards 2014

FREE Collection!

We will pick up your items from any UK address for FREE.

We will pick up your items from any UK address for FREE.
Order by 11am and we can collect as soon as the very next day!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Delivery driver Usman provides a great…

Delivery driver Usman provides a great service. He was very polite and friendly, handled all my stuff carefully. He arrived exactly on time. I would recommend to anyone looking for easy moving and storing with Love Space Storage, especially with Usman driver.

June 11, 2026
Rated 5 out of 5 stars

Convenient, trustworthy and efficient!

LOVEspace offers a very convenient and affordable solution for students who, like me are international and leave the UK during the summer, but it is also very useful for local students.I only stored one suitcase, but the flexibility to store as many items as needed for as long as needed is a huge advantage. The collection and delivery process was straightforward, and it saved me the hassle and expense of transporting my belongings elsewhere. I have recommended lovespace to all of my international friends, and all of us found it to be a much better option than traditional storage units, which are often significantly more expensive.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Asen, the delivery man, was great, very helpful and a friendly person. What an asset to your team. Thank you, the delivery service was great.

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

Issue on collection date

The driver failed to contact me on the day of my initial collection so I had to reschedule even though I had a deadline to move out. They arrived almost 2h later than scheduled and did not even call or text to inform me of the delay. It was so hard getting in touch with a human agent to explain my issue, the phone number kept redirecting me to an AI assistant. When I did speak to someone, they were of no help because they apparently don’t even have the driver’s contact information in case something like that happens.

On the rescheduled date however, my collection went well. The driver arrived on time and did call be upon arrival this time. I was also offered a refund after lovespace saw my complaint.

June 6, 2026
Rated 5 out of 5 stars

Great service

Usman made the collection process absolutely seamless! Thank you so much for helping me out🤗

June 10, 2026
Rated 2 out of 5 stars

Driver took my phone to leave himself a positive comment

The driver told me I could have discount for my first order after I filled in a form on my phone. He said he will just fill out the form for me on my phone.
However, I checked my phone after he left and realised that he left himself a positive google review. I think he should have told the customer directly about leaving a review instead of lying about discount and taking customer’s phone to leave a comment for himself.
I screenshotted the comment and would be happy to send it as an evidence as I have already deleted the comment.

June 10, 2026
LOVESPACE logo

Reply from LOVESPACE

Hi,

Thank you for bringing this to our attention. We apologise for your experience and appreciate you taking the time to share your concerns.

We have now been in touch with you to gather further information regarding this matter. As a gesture of goodwill, we have added a credit to your account and apologise for any inconvenience caused.

We are also speaking with our operations team to review this situation internally, as the behaviour described does not align with the standards we expect from our team members.

Thank you again for raising this with us and helping us maintain the quality and integrity of our service.

The LOVESPACE Team

Rated 5 out of 5 stars

Sebastian did his job very carefully…

Sebastian did his job very carefully and with great care. I really recommend him! However, the day before collection, they told me they had run out of boxes, so I either had to get my own or reschedule. Overall, it’s a great company with excellent service

June 10, 2026
Unprompted review

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