Loving Apartments Reviews 113

TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

We found Loving London Apartments to be thoroughly professional in every respect. Their communication was excellent and they kept us informed at every stage. They organised a key meet and greet servic... See more

Rated 4 out of 5 stars

Wonderful website, clear and easy to use -- the only thing I found kind of annoying was the amount of time they'd hold your booking for. At one point, I received an "Expiration" email after only an ho... See more

Rated 1 out of 5 stars

AS I STATED YOUR UNIT #9000 WHICH I LIVED IN NOT YOU AS YOU ARE IN THE UK IS APPALLING AND UNACCEPTABLE, YET YOU ARE DEFENDING IT. SHAME ON YOU! I PAID $1,400 US DOLLARS MONEY I SAVED AND A VACATION I... See more

Company replied

Rated 1 out of 5 stars

2 Apartments cancelled TWICE prior to our holiday. Upon their recommendation and what was left with only 6 weeks to go until our trip we booked the Prince Charles (accepted confirmation by Lovin... See more

Company replied

Company details

  1. Travel Agency

Information provided by various external sources

Loving Apartments provides a simple online booking process for apartment rentals in Europe. Our clear pricing, honest descriptions, photos, and secure booking process gives our customers confidence in their choice, whether it be for business or leisure travel. Choose from thousands of stylish apartments in popular city break destinations, including London, Barcelona, Amsterdam, Paris, Prague, Madrid and many more. All hand-picked by our team, our apartments are selected for their quality, value for money, location, décor, and facilities. Our 24/7 available service ensures you will always have a friendly voice available to you - before, during and after your stay with Loving Apartments.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

113 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

LOVING APARTMENTS NOT A GOOD THING

AS I STATED YOUR UNIT #9000 WHICH I LIVED IN NOT YOU AS YOU ARE IN THE UK IS APPALLING AND UNACCEPTABLE, YET YOU ARE DEFENDING IT. SHAME ON YOU! I PAID $1,400 US DOLLARS MONEY I SAVED AND A VACATION I LOOKED FORWARD TO ONLY TO BE UNEXPECTEDLY DISTRESSED. I CHANGED MY REVIEW RTING FROM A 2 STAR TO A 1 STAR, ACTUALLY YOU DESERVE A ZERO STAR. THE UNIT WAS NOT AS ADVERTISED, IT IS DIRTY, FULL OF ODORS, IN NEED OF CLUTTER REMOVAL AND RENOVATION. SHAME ON YOU AND YOUR CLIENT OWNER #9000.

August 16, 2013
Unprompted review
Loving Apartments logo

Reply from Loving Apartments

Hi Gail,

The picture you paint is truly appalling and totally unacceptable, and it is a real shame that you tolerated it for your full stay without contacting us or the apartment manager.

As we do make clear in our confirmation, if anything about your accommodation is not to your satisfaction,
we ask that you contact us so that we can resolve any issues and ensure you have a great stay.

On the very rare occasion a guest may be totally dissatisfied with an apartment, then we will always do our utmost to find a suitable satisfactory alternative, or of course offer a refund.

We have had many guests stay at this apartment, including a guest booked by yourself, who rated it very highly in our
guest feedback questionnaire, including 5/5 for the accuracy of the description, and 4/5 for value for value for money.

We do take your feedback very seriously, and the apartment was checked after receiving your complaint.

We are very sorry that you seemed to have such an unsatisfactory opinion of your experience with us.

The Loving Apartments Team

Rated 5 out of 5 stars

Great service, great value

We booked a 2 bedroom London apartment. I wasn't sure what to expect as we usually stay in a hotel or with relatives. The apartment was clean and comfortable, looked exactly as advertised and was close to all amenities. I will certainly book an apartment again and will book through this company.

August 15, 2013
Unprompted review
Loving Apartments logo

Reply from Loving Apartments

Hi Linda,

So glad you had a great trip to London, hope you come back soon!

Kind Regards,
The Loving Apartments Team

Rated 5 out of 5 stars

Seamless, stress free fabulous apartment, would highly recommend

I don't normally take the time to post a review, however I feel it would be wrong not to. This was my first time booking an apartment rather than going for a hotel and it won't be my last. It was great to see Barcelona at my own speed in such a clean well appointed apartment. Everything aspect worked so smoothly.... Thank you I will be using you again!

August 14, 2013
Unprompted review
Loving Apartments logo

Reply from Loving Apartments

Hi Sonia,

Thanks for the comments, don't forget to use your discount voucher when you book your next trip.

Kind Regards,
the Loving Apartments Team

Rated 1 out of 5 stars

Buy 1 night and pay for 2!!!

2 Apartments cancelled TWICE prior to our holiday. Upon their recommendation and what was left with only 6 weeks to go until our trip we booked the Prince Charles (accepted confirmation by Loving Apartments)..

5 of us arrived in Amsterdam on 25/07 and the Prince Charles and our booking was nowhere to be found, the property hadn't been advertised as available for 6 months!
Homeless and forced to find an apartment way out of Centraal (3 beds) and incurred late fees, cleaning fees, taxi charges, phone charges and wasted our first day calling various people to get us moved.
Finally moved to a suitable apartment but holiday was tainted and friends out of pocket due to all the extras we were forced to pay..

In a nutshell an absolute nightmare. Complaint sent to Loving Apartments, will amend this review if we are compensated.

August 8, 2013
Unprompted review
Loving Apartments logo

Reply from Loving Apartments

Hi Beverley,

We have received your complaint and we are extremely sorry for the problems you experienced.

We agree that your experience is totally unacceptable.

Unfortunately we were not informed by the apartment management company that they, without notice to us, had decided to cancel your booking. This is a very unusual situation and we are investigating why this happened.

As you know, we have refunded all that you paid to Loving Apartments, and offered further compensation in recognition of the situation.

Please accept our sincere apologies. We do hope you will come back to us again, as you have commented in the past that you did have a great experience with us on your previous travels.

Kind regards,

Kate
Customer Services Director

Rated 5 out of 5 stars

Very Fluent

I have not travelled yet. However, so far the web page reservation system is very useful! Hope the apartment will be as nice as it looks on the pictures!

July 17, 2013
Unprompted review
Loving Apartments logo

Reply from Loving Apartments

Hi Mauro,

Thanks for the feedback. We've had many people stay in your booked apartment, and they loved it. We hope you will have a great stay and don't hesitate to contact us if there are any issues.

The Loving Apartments Team

Rated 1 out of 5 stars

HIGH VALUE AND BAD SERVICE NO FACILITIES

WE RENT A APARTMENT IN PARIS NEAR CHAMPS ELYSEES VIA LOVING APARTMENT, BUT WE GOT A VERY POOR SERVICE. WE HAD SIX PERSONS STAYED 4 NIGHTS ! THE APARTMENT OFFERED 3 BEDROOMS AND ONE OPEN BEDROOM IN THE BASEMENT, TOTAL TWO WASHROOMS, HOWEVER THE MANAGEMENT ONLY PROVIDE ONE AND A HALF ROLL TOILET PAPER, TWO SMALL PLASTIC BAGS FOR THE RUBBISH. NO WASHING POWER, NO HAIR DRYER.. BASICALLY, THEY PROVIDE NOTHING..
ONE WINDOW IN THE BATHROOM WAS BROKEN, THE BASEMENT TOILET WASH BASIN WAS LEAK. WE HAD INFORMED THE MANAGEMENT, BUT THEY DO NOTHING. NO SUPERMARKET NEAR THE APARTMENT, SO WE CANNOT BUY THE TOILET PAPER, WASHING POWER. ONLY ONE THING WAS GOOD - THAT WAS THE LOCATION VERY CONVENIENCED, THE METRO JUST OPPOSITE SIDE OF THE APARTMENT.
THE LAST... FIRST TIME WE NEEDS TAKE OUT ALL THE BED SHEETS TO MAKE IT TIDY BEFORE WE ARE LEAVING THE APARTMENT.

July 4, 2013
Unprompted review
Loving Apartments logo

Reply from Loving Apartments

Hi Elsa,

We are very sorry that you had such a dissatisfying experience in your apartment in Paris that you booked through our website.

As you never contacted us at all during, or even after your stay, we were unable to address any of the issues that you have raised. We do ask, on our website and confirmation email, that if you are unhappy with any aspects of the apartment that cannot be rectified by the apartment manager, then please do contact us directly so that we may resolve the issues, find alternatives, or offer compensation.

With self-catering apartments often only a small amount of provisions, if any, are provided, and for many apartments that are let in this way, you may be asked to leave the apartment in a tidy state, taking out rubbish, however, especially concerning are the broken window and the leaking sink.

We have temporarily removed this apartment from our website, and will be taking up all of your issues with the apartment manager, and will shortly contact you directly.

Kind Regards,
Iain Macaulay
The Loving Apartments Team

Rated 5 out of 5 stars

excellent

I booked last year for my kids and went to london and was excellent, my sister in law went also to europe last year and I told her about this site, she went with the entire family and grandkids and everything was impecable, they got a very nice townhouse in london. this year we are going to 4 countries and we are booking everything with loving apartements. you save the hassles of going to different sites, their maps and apartment locations are very easy to understand and access.

June 27, 2013
Unprompted review
Loving Apartments logo

Reply from Loving Apartments

Hi Fedora,

Thanks for the great feedback, we hope you have great time on your European travels, and please do not hesitate to contact us if you have any issues with your stays.

The Loving Apartments Team

Rated 5 out of 5 stars

One of the best apartment finding interfaces I've seen

Using the Loving Apartments site was a breath of fresh air. Everything I wanted to know was right there - map, local attractions, other nearby apartments I might also be interested in, prices, conditions, and best of all, a live calender that is actually current!

If the greeter system is anything like the website I don't think I'll be using a hotel ever again.

June 13, 2013
Unprompted review
Loving Apartments logo

Reply from Loving Apartments

Hi Ameet,

Thanks for the feedback we really do appreciate it, and have a great stay!

Rated 5 out of 5 stars

Impressive service and fantastic house

Just back from a week in Provence staying in Gordes at a house booked through Loving Apartments. Very impressed with the service we received and check in and out at the house was very simple....there was even a complimentary bottle of wine from the owner! The house was in a fantastic location and perfect for exploring the area or simply relaxing by the pool. Would definitely use Loving Apartments again as very impressed with the service received

June 11, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service and apartment

I have now stayed in several apartments through Loving Apartments in Barcelona. The service has always been excellent and the apartments have been as advertised - clean, smart, stylish and well located.

I have recommended them to friends and business contacts and would have no hesitation in using them again in future.

June 11, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent!!!

I have experienced exceptional service with LovingApartments with a great holiday. I stayed in a beautiful apartment as advertised on the website. I found it easy to book and utilize their services. I use them in the future and highly recommend them!!!

Thanks for the holiday!!!

May 7, 2013
Unprompted review
Loving Apartments logo

Reply from Loving Apartments

Hi Gina,

Thanks for the great feedback, we really appreciate the time you've taken to write about us.

We're really glad that you had a great holiday in our apartment and found our service so easy to use.

We look forward to welcoming you back to one of our lovely destinations soon.
Don't forget to use your discount voucher the next time you book with us.

Thanks again.

Rated 2 out of 5 stars

Apartment not as advertised

Quite disappointing that the following happened:

- we were given the incorrect address which resulted in a friend (who arrived separately) literally wandering the streets of Amsterdam trying to find the apartment late at night
- no wifi, despite this being advertised, resulting in us all spending a small fortune on data roaming charges
- no access to either outside space (balcony or terrace) despite both being advertised on the property description (and still being advertised too)
- they tried to provide only one key to be shared between 7 people - not very useful
- no instructions / guidance / local information provided at all in the apartment
- water in the building turned off for several hours on the Saturday morning resulting in us losing several hours of 'getting ready to go out' time. Annoyingly we found out from the lady upstairs, rather than from Loving Apartments

Really disappointing experience with minimal communication from Loving Apartments, so would strongly recommend you confirm with them before booking that everything in your chosen apartment is available as advertised.

April 26, 2013
Unprompted review
Loving Apartments logo

Reply from Loving Apartments

Dear Richard,

We are really sorry that you experienced these issues whilst staying in Amsterdam.

As soon as we received your email letting us know that you had these issues we immediately contacted the apartment manager to help get them resolved.

As your booking agent for this apartment, we worked to try to resolve the issues as quickly as possible, and ensure compensation for the inconvenience you experienced, and a discount voucher should you book with us again.

Although you commented to us on how lovely the apartment was, we do understand how frustrating it must have been to have no wifi or access to the balcony.

As the apartment manager had failed to inform us of the several changes that you experienced, we have now removed all of their properties from our portfolio.

Once again please accept our apologies for the disappointing experience you had with us, but I do hope we can welcome you to Amsterdam another time.

Kind regards,

Luke Harper
The Loving Apartments Team

Rated 5 out of 5 stars

Great!

I used Loving Apartments to back a three day stag party in Prague which we returned on the weekend. The whole package in my opinion was great.
Once I found an apartment which I liked I was unsure if it was suitable for stag parties, so emailed them and responded within minutes so was able to use on line booking which again compared to other companies I found easy.
Once booked when ever I had a question they always found out the answer and responded promptly. They even booked my taxi transfer who was on time at the airport.
The apartment was as described, we stayed at Lesicku #5 in Prague 5 which was walking distance to alot of bars, Tesco express and tram/ taxi services.
Really happy with them and will use again.
For 7 blokes on a messy stag it couldn't of gone any better.

March 28, 2013
Unprompted review
Loving Apartments logo

Reply from Loving Apartments

Hi Steve,

We're really glad that you and your party had a great time in Prague and enjoyed the apartment. We just wanted to say thank you for the fantastic feedback, nothing makes us happier than knowing that a guest has found our service to be easy and reliable.

We hope to welcome you and your friends back to one of our apartments very soon.

Don't forget to use your discount voucher the next time you book with us!

Thanks again.

Rated 5 out of 5 stars

Reservation within minutes

Due to a very late cancallation by another company we felt short of a large flat in Madrid two days before arrival, but Loving Apartments "delivered" within minutes with a easy to understand webreservation form, which answered all questions

March 20, 2013
Unprompted review
Loving Apartments logo

Reply from Loving Apartments

Hi Albertslund,

Thank you for the kind feedback, we really appreciate the time you have taken to write us this review and are glad that you found our service so prompt and informative.

We hope you have a lovely stay in Madrid.

Rated 5 out of 5 stars

Perfect, trust-worthy company for well-priced booking!

This website provides really good information about different places to stay while you're travelling around the world. They also offer a very good searcher where you can put in dates, places, minutes from the center, etc. The prices are all good and seem very well related with the places you'll stay. It's perfect for travelling with friends or family, and in a non very expensive way.

March 15, 2013
Unprompted review
Loving Apartments logo

Reply from Loving Apartments

Hi Andrea,

Thank you very much for your kind feedback, we really appreciate the time you have taken to offer us your opinion of our online services. We are really pleased that you found our service easy to use.

We hope to welcome you to one of our apartments soon.

Rated 5 out of 5 stars

Recommended

I have just celebrated my 30th birthday in style in a beautiful 'loving apartment'. Easy to book, all the information required, great value for money and the house was exactly as described-no issues nor surprises, in fact the house was even more spectacular than I had imagined!! Our hosts even allowed us to keep our bags in the house after check out for the day! I won't hesitate in recommending this Company as I simply cannot fault them:)

March 6, 2013
Unprompted review
Loving Apartments logo

Reply from Loving Apartments

Hi Claire,

Thank you for your kind feedback. We are really pleased that you enjoyed your experience with us and had a great Birthday in Amsterdam. We hope to welcome you back to one of our apartments soon.

Rated 5 out of 5 stars

Prompt Responses and Excellent Attention to Detail

I had an excellent experience dealing with Loving Apartments. I came across an alternative site leasing out the same apartment for a lower price for the same dates. Loving Apartments (a bigger, and more reputable company online) agreed to match the price immediately.
Loving Apartments really do assist potential clients like myself with great attention, and will answer any question pertaining to the holiday rental very quickly.

March 4, 2013
Unprompted review
Loving Apartments logo

Reply from Loving Apartments

Hi Vicky,

Thank you for the great feedback, we really do appreciate the time you have taken to comment on our service. We hope that you have a great stay around Europe.

Thanks again.

Rated 5 out of 5 stars

Reliable Company

Hi,

We Stayed 2 adults and 2 teenagers at Camden 120, The apartment was pretty much as described on the webpage. We were more than satisfied with Loving Apartment and their handling of our booking. Just remember to book you aparment immediatly after your request has ben confirmed, They dont hold it for you. The area wasgreat to live in and we enjoyed ourself tremendously. Lucky for us we brought ear protection since one of the bedrooms faces the street which wase VERY noisy, But off course you cant expext complete silence in the middle of London.

I will absolutely book my next "city Break" with loving apartments!

Ivan Chrisensen

January 31, 2013
Unprompted review
Loving Apartments logo

Reply from Loving Apartments

Hi Ivan,

Thanks for the feedback. We are really pleased that you enjoyed your experience with us, and look forward to welcoming you back soon. Don't forget to stay in touch through our Facebook page for hot deals and great competitions. And of course use your discount voucher next time you book!

Thanks again.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look