Lowe & Sons Reviews 

192
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, welcoming, patient, and deeply knowledgeable about the antique jewellery and silver collections. People consistently appreciate the highly attentive, professional, and personalized assistance provided during every single visit to the store. Consumers also love the wonderful selection of unique pieces, stunning gems, and beautiful items available for purchase. Shoppers frequently share how wonderful it is to browse such a charming atmosphere where nothing ever feels like too much trouble. Visitors are always impressed by the smooth service, fast resizing results, and the beautiful packaging for special gifts.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their welcoming, friendly, and approachable... See more

Product

Customers consistently note positive experiences with product, highlighting a vast array of gorgeous... See more

Service

People report high satisfaction with the exceptional service, highlighting professional and knowledgeable... See more

Customer service

Customers had positive experiences with customer service, highlighting that staff are very welcoming and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lowe & Sons is a lovely shop, exuding quality and expertise. The staff are friendly, approachable, practical, down-to-earth, skilful and very helpful. Gold repairs are never cheap but they did a good... See more

Company replied

Rated 5 out of 5 stars

This is a gem of a jewellers tucked away in the Rows of Chester. A real old-fashioned, traditional shop run by very professional, helpful and welcoming staff. It is always a pleasure to shop here an... See more

Company replied

Rated 5 out of 5 stars

Fabulous shop - worth going I just to see it but we were Christmas shopping and it was a pleasure to browse. Declan was so helpful ,pleasant and knowledgeable . I purchased a beautiful pair of earrin... See more

Company replied

Rated 5 out of 5 stars

I was treated very well by the ladies, who showed exceptional subject knowledge. There was a vast array of wonderful jewellery, and nothing was too much trouble for them. I will definitely be coming b... See more

Company replied


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

192 reviews

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4.9

All reviews

(192)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Daughter’s 21st gift

After looking for a 21st present for my daughter and going to virtually every jewellery shop in Chester I thought of Lowe &Sons.
On entering I was made to feel welcome, they understood the sort of gift I was after and produced 3 items that any one would be perfect.
I picked one and they kindly gift wrapped it for me too.
Next time will be the first shop I go to.

February 24, 2024
Unprompted review
Lowe & Sons logo

Reply from Lowe & Sons

Thank you so much for your lovely words. We are delighted that we could help you find what you were looking for and we look forward to seeing in the shop again soon!

Rated 5 out of 5 stars

Excellent selection of beautiful…

Excellent selection of beautiful jewellery a nice quality shop.

February 10, 2024
Lowe & Sons logo

Reply from Lowe & Sons

Thank you so much for the lovely words. We are very proud of our beautiful shop and we are very lucky to have fabulous buyers that find us these treasures!

Rated 5 out of 5 stars

It was most uplifting to walk through…

It was most uplifting to walk through the door into a beautiful, characterful building. The assistant was extremely pleasant and helpful. She seemed to understand exactly what I was looking for and showed me a number of necklaces even remembering that something suitable had been used in a photo advertisement and was not on display. It was found and turned out to be what I was looking for. It is for a birthday present in March and hopefully the recipient will like it as much as I do.

January 27, 2024
Lowe & Sons logo

Reply from Lowe & Sons

Thank you Sylvia for a lovely review. We love our building and always love to see peoples faces when they see how beautiful it is. I'm delighted that we were able to assist you in finding what you were looking for and i will pass on your lovely words to the team!

Rated 5 out of 5 stars

Birthday shopping

I found Lowes Jewellery shop a pleasant shopping experience, staff were very helpful & patient with me and would recommend this lovely little Jewellery shop.

January 6, 2024
Unprompted review
Lowe & Sons logo

Reply from Lowe & Sons

Thank you so much for your kind words. I'm glad that we were able to create a great shopping experience for you and hope you visit us again soon.

Rated 5 out of 5 stars

Friendly and knowledgeable assistants

I purchased a beautiful sapphire ring that I had first seen on Lowe and Sons website. The assistants were welcoming and knowledgeable about the product. The ring was packed as if it was ready to give as a gift - even though in this case it was a gift to myself!
I have shopped at Lowe and sons before and also many times at their sister shop Powells. In fact Powells and Lowe & Sons are the first two places I look when I want ‘new’ jewellery.

December 29, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant from start to finish I was…

Brilliant from start to finish I was looking for a small pill box I went into Powells who directed me to Lowe & Son round the corner. The shop gleams and is impressive I entered and looked in cabinets for pill box Cathy came to serve me after finding nothing small enough she went in back and came back with a little box but there was an issue as lid didn’t stay closed she explained it was due to be repaired before being entered into stock I asked if it was repaired could she send it to me she said yes of course two weeks later I received pictures of box agreed I would have it it was so simple a process and now have the box which is delightful and does exactly what I need it too brilliant staff and polite and helpful. Don’t be put off by the gleaming stock it’s a brilliant shop with excellent staff who try to accommodate your needs.

June 29, 2023
Unprompted review
Rated 5 out of 5 stars

Had the pleasure of stumbling upon this…

Had the pleasure of stumbling upon this place on a recent visit to Chester. Was instantly attracted inside by the grand interior and silverware I could see through the windows. Ended up getting a nice piece of Chester silver as a gift for my parents anniversary coming later this year. Would definitely recommend to anyone who is looking for unique gift-able pieces like silverware and jewellery. Thank you to the two ladies who were extremely helpful and informative even though I was firing questions at them. Will be back to this gem in the future!

June 16, 2023
Unprompted review

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