Lowell Group Reviews 349

Interesting to see the other feedback regarding Lowell. I have had my suspicions confirmed.
I received a letter claiming I owed Vodafone some money after closing my account with them in 2019. Yes you read that right. Lowell must think I was born yesterday. 2019 and Vodafone haven't made any attempt themselves to contact me regarding this false claim I owe them money. Come on? I have since been to my local Vodafone store and they admitted it was an error on their part claiming for a service I had cancelled. They were great about it and immediately began to correct the error. Even the lady I dealt with said she had had problems with Lowell and hated that Vodafone used them for debt investigations.

Why does this company still keep pestering me.
I owe NOTHING!!!
There is NOTHING on any of my financial reports.
I have NO county court judgements!
I feel so sorry for the people that are working for this NAFF company. It must be sole destroying for you.

Buying debt should be illegal.

Before you come in with the "we do our due dilligence" clearly you do not. You are practically a fraud company and i hope someone does a complete investigation and closes you down for good. We are not your "customers" we do not need nor ask for your service. Stop contacting people, close your business and maybe think about the ethics of this line of business before even considering working again

They put marks on people credit reports,but when the problem been sorted, they can't remove it out only after 6 years.They are rubbish. Thanks Lowell.

Hopefully leaving this review will put me in touch with a customer support agent.

I’ve received voicemails/calls from yourselves. I’ve tried logging in to make payments and ensure a plan is setup, but it’s saying your site is down and has shown this everyday for the past week.

There is no email address on your site so I have put through a complaint form in the hope that an agent would email me.

I won’t be calling your office line as I work long hours, but would appreciate if someone could email me and let me know when your site is working so I can ensure a payment plan is setup. I also need to update my address on your records as I moved house 4 weeks ago and assume that you have been sending letters to my old address.

Thanks

Constant letters to my home regarding not 1, not 2, not 3 but 4 – 02 accounts that I have never had. I have lived in Sheffield all my life and am male. These letters relate to a person who is female and lives in Abbots Langley, Hertfordshire where I have never been in my life. I have never had these accounts. I finally managed to alert 02 to this issue and the accounts were removed from my name only for them to reappear on my credit file, in default, now under Lowell Group!! Absolutely disgusting behaviour to send me these letters without doing the proper research to understand if the accounts are actually mine. 02 have a lot of questions to answer on this and so do Lowell who are threatening to come to my house to recover the debt. Bad, bad company in my opinion, you need to learn ethics and integrity instead of just hoping people will roll over and pay a debt that is not theirs for a quiet life.

Your representative on the telephone Mohamed,
Who I spoke to today was very considerate and spoke calmly to me explaining all the help available to myself I felt more relaxed after his help.

Lowell you obviously don't look at your own reviews and insist on payment that do not exist the cards I have from o2 are pay as you go I have already sent you photos of these cards but your arrogant behaviour is getting in the way I do not owe a termination fee if you don't like take me to court where i will ask for compensation from lowell when the court sees these cards you will be forced to drop you case against me and compensation will be awarded believe me I will also ask the court to look into the sales techniques used by O2 with the intention of compensation from them. check lowell's review and see the photos for yourselves.

today the 11 July spoke to Elisha EB35 who has resolved my problem. Thank you so much for your time and thank you for resolving the issue. It is appreciated.

My account had been transferred go Lowell Financial in which they are suppose to honour the same agreement I had with the bank that the account came from but the agent at Lowell Financial was pushing me to make a payment today and wanted me to pay more.
When I called back to speak to complaints or to a manager the agent who answered the phone had a complete attitude problem refused to put me through to the complaints department and when I finally spoke to a manager she also had an attitude problem and refused to acknowledge anything wrong.

Love getting letters from these clowns really cheers me up,plus I don't get much male so to get a few off these is great,the best thing is I don't have toilet roll so these letters come are very useful,and I reuse the envelopes so it's saving me as well,happy days 👍
Ps,please keep sending more letters 🚽💩

Since last year we are getting post to our home that we owe money to Zalando. You will be reported to the police. One time in life we had order from Zalando and paid!
You are not going to harass us with YELLOW ENVELOPES!!!

I was working with StepChange Charity over the last 6 years and God willing I have been able to clear my debt. However, Lowell have since contacted by phone by email and phone and I have found their approach very aggressive and not factual. For example, they sent me an email today to offer their debt management service and I don’t need it! They also referred to £33.99 owing to Three Mobile and I have never had an account with them. I found this very distressing as I have just paid off all my debt to the penny and for Lowell to imply I owe monies is inappropriate.

ref 10100078 I would like Lowell to send me copies of all documents thy have on my said lloyds debt mainly any proof of the existence of a CCJ AGAINST ME bw legal tried with a CCJ but the cost asked for proof of said debt Fromm Lowell and you did not prove proof hence case dismissed also send proof that I made £1 payment by postal order and I want a copy f the debt balance in 2006 so put your money where your mouth is informal. : to give or spend money or take some action in order to do or support something that one has been talking about TO ANA THANKS FOR THE ADVICE
waste of time ive sent emails to contact/us AND NO REPLY and has for chat its virtual but there again live conversation with Lowell is like talking to a brick wall BY THE WAY STILL WAITING FOR PROOF OF CCJ LIKE SOMETHING FROM THE COUNTY COURT SAYING THE CLAIM WAS CAST IN YOU FAVOUR

I keep getting emails, phone calls and text messages about a debt I owe regarding telecommunications. I remember contacting the telecommunications company I had two scams on my name O2, and Vodaphone I reported it to them with a police reference to prove this is a scam. I already had a contract phone at the time so, how can I have two contracts on my name? The telecommunications ignored my evidence and passed it to the debt collector Lowell. I again reported it to Lowell letting them know this was a scam and gave them all the details. I have advised Lowell back in 2017 and 2021. The agent at Lowell closed the case with all the given evidence. They reopened the case to show they contacted me in 2021 case and on the 06th may 2024 that they’ve spoken to me with an outstanding debt of £3000 I owe. This is showing on my credit report as missed payment. I do not owe them nothing and why do I need to pay something I never owed?
Lowell cannot be bothered to look at the evidence given they keep hassling me and giving me a hard time over this scam. I believe Lowell are scammers themselves and want to take money from people who are victims of a scam.

I was heard up when I saw EE on BBCnews having to compensate customers for the many scams and I think that Lowell should put in a claim as they have clearly been scamed by EE as well.i think EEshould be closed down permanently.

They are refusing to update my credit file to satisfactory after wiping off my debts. This is law that any sattisfied balance should be updated on a credit file. Christopher charman

I keep receiving letters in my married name from 11yrs ago ,with debts my ex husband built up
Lowells have been told on numerous occasions that these debts are firstly not mine and secondly ALL over 6yrs old
I have moved on from my awful marriage but Lowells just keep bringing all bad memories back to me by doing this
PLEASE STOP!!
Absolutely awful company who just do not stop even though there is no longer a debt!!

Totally Wrong !!
I got a letter from Lowell and it says i have debt to paypal which is absolutely nothing to do with me.
I have an paypal account but never use . I go and check my paypal to make sure .
I never put any money in paypal and i didnt use paypal in my life , how come i have an outstanding debt???
My name is Htin and Lowell case Ref is 458943941
Could you sort it out please, thank you.

Lowell closed my accounts and are now incorrectly reporting to credit agencies. I have now asked each credit agency to get this removed from my credit file as the accounts are now closed. If this isn’t still removed I will be going to complain to financial ombudsman as the data is being reported incorrectly. If I could get this company zero stars I would they have affected my mental health.