With a failed computer and machines stood idle we we venerable to a "what was the job worth" approach by some companies when asking for immediate attention. Yet again it was worth the 25 mile drive t... See more
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See what reviewers are saying
I have worked closely with Dale from Lucid for the last 2 1/2 years and he continues to provide an excellent service, especially when time critical requests are thrown his way. Dale understands our... See more
Since Karl W joined Lucid System, It has been an excellent service that I didn't feel before he joined the company. Karl W works very hard and makes you feel like we are working together as one compan... See more
Spoke to Jamie Pope via the advertised telephone line. Got through straight away, he established the issue within seconds and fixed the issue, communicating with me throughout in a matter of about 10... See more
Company details
Information provided by various external sources
We provide high quality IT support services to small and medium enterprises "SMEs" in the East Anglia and London areas. Our approach to providing support is focused on prevention as well as cure. Proactively monitoring systems and avoiding faults in the first place, we prevent more problems than we fix. We focus on technologies that will fit a typical SME budget but will bring the maximum benefit to the business. For some businesses this could be a cloud based solution and for others their own in-house servers. When designing a solution we look deep into how the business operates and often offer two or three options clearly spelling out the pros and cons of each. Our goal is to ensure that our clients can make a fully informed decision, one they are confident in making and one they can have confidence in.
Contact info
44 Felaw Street, IP2 8SJ, Ipswich, United Kingdom
- 01473 355199
- info@lucidsystems.co.uk
- lucidsystems.co.uk
Sam was very helpful today and managed…
Sam was very helpful today and managed to resolve my issues with the laptop crashing.
July 1, 2022
Unprompted review
Support with a personal touch
I have worked closely with Dale from Lucid for the last 2 1/2 years and he continues to provide an excellent service, especially when time critical requests are thrown his way.
Dale understands our business and culture and feels like one of the team when he is onsite. Thank you for supporting our business.
Adam.
August 25, 2021
Unprompted review
Very efficient & solved my problem…
Very efficient & solved my problem swiftly
Thank you
August 12, 2021
Unprompted review
Not very satisfied
Not very satisfied. The technician started the remote access session and then went to lunch for an hour, without saying anything, leaving me waiting.
August 5, 2021
Unprompted review
Great support as always
Great support as always - calm, helpful and patient. Sorted really quickly.
April 13, 2021
Unprompted review
Friendly, Professional and Responsive
Really impressed with the level of response to resolve our snagging issues post 365 migration. The team are friendly, polite and helpful.
October 29, 2020
Unprompted review
Excellent quick service which fixed the…
Excellent quick service which fixed the problems.
August 4, 2020
Unprompted review
Karl W Excellent Service
Since Karl W joined Lucid System, It has been an excellent service that I didn't feel before he joined the company. Karl W works very hard and makes you feel like we are working together as one company one team.
June 19, 2020
Unprompted review
Lucid systems are highly recommended.
I have worked with Lucid systems for a number of years now. They are extremely professional in their work and provide a helpful, responsive service to their customers.
Highly recommended.
Paul Ireland (IT Director)
May 28, 2020
Unprompted review
Superb service levels from start to finish
I've just had my home WiFi system upgraded and the service levels from start to finish are superb.
From initially noting that my system was poor when helping me set up working from home, through to recommendations, quoting and the installation. Such a positive experience, I'd highly recommend them.
May 21, 2020
Unprompted review
Excellent Customer services.
January 23, 2020
Unprompted review
Jess has been excellent in the setup of…
Jess has been excellent in the setup of our IT system.
Response time is also superb.
November 7, 2019
Unprompted review
Spoke to Jamie Pope via the advertised…
Spoke to Jamie Pope via the advertised telephone line. Got through straight away, he established the issue within seconds and fixed the issue, communicating with me throughout in a matter of about 10 mins. Very happy with the service.
October 18, 2019
Unprompted review
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