With a failed computer and machines stood idle we we venerable to a "what was the job worth" approach by some companies when asking for immediate attention. Yet again it was worth the 25 mile drive t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have worked closely with Dale from Lucid for the last 2 1/2 years and he continues to provide an excellent service, especially when time critical requests are thrown his way. Dale understands our... See more
Since Karl W joined Lucid System, It has been an excellent service that I didn't feel before he joined the company. Karl W works very hard and makes you feel like we are working together as one compan... See more
Spoke to Jamie Pope via the advertised telephone line. Got through straight away, he established the issue within seconds and fixed the issue, communicating with me throughout in a matter of about 10... See more
Company details
Information provided by various external sources
We provide high quality IT support services to small and medium enterprises "SMEs" in the East Anglia and London areas. Our approach to providing support is focused on prevention as well as cure. Proactively monitoring systems and avoiding faults in the first place, we prevent more problems than we fix. We focus on technologies that will fit a typical SME budget but will bring the maximum benefit to the business. For some businesses this could be a cloud based solution and for others their own in-house servers. When designing a solution we look deep into how the business operates and often offer two or three options clearly spelling out the pros and cons of each. Our goal is to ensure that our clients can make a fully informed decision, one they are confident in making and one they can have confidence in.
Contact info
44 Felaw Street, IP2 8SJ, Ipswich, United Kingdom
- 01473 355199
- info@lucidsystems.co.uk
- lucidsystems.co.uk
The team at Lucid Systems are always…
The team at Lucid Systems are always polite and helpful. They do a great job looking after our firm's IT needs. Thank you.
August 7, 2019
Unprompted review
Excellent, as always!
Swift, excellent service as always, thank you!
October 10, 2018
Unprompted review
Thank you for sorting my issue out
Thank you for sorting my issue out, been ongoing problem.
But with a little persistence you did it :) Thanks James
June 14, 2018
Unprompted review
James is my I.T hero
James is my I.T hero! <3 Always a pleasure to speak with and nothing is ever too much :-)
February 15, 2018
Unprompted review
Always helpful
Always helpful and able to find a fast solution to my issues. Thank you.
January 3, 2018
Unprompted review
Always a pleasure dealing with the guys from Lucid
The guys at Lucid are always quick to respond, friendly and knowledgeable. They invariably have the fix for my problem and get me up and running in no time at all.
November 28, 2017
Unprompted review
excellent and prompt service.
excellent and prompt service.
very reliable, knowledgeable and trustworthy
November 14, 2017
Unprompted review
Quick response to an IT request and …
Quick response to an IT request and expert service.
November 9, 2017
Unprompted review
Jess @ Lucid System is very cooperative …
Jess @ Lucid System is very cooperative and excellent customer services.
Highly competitive prices by Lucid System and very friendly services.
November 7, 2017
Unprompted review
Thank you Lucid for helping myself and …
Thank you Lucid for helping myself and my team with our queries. Lucid are very reactive and solve issues promptly.
July 14, 2017
Unprompted review
Very patient and very clear …
Very patient and very clear instructions, thanks very much.
Great service.
July 11, 2017
Unprompted review
Great Support Company
Can't fault this support company, always exceed our expectations. Great customer support and very knowledgeable individuals, would definitely recommend them to any local company.
March 23, 2017
Unprompted review
Fantastic!
Never have a problem at all with Lucid, they are always there to fix our issues and do so as quickly as possible. Great company, great staff and great service.
March 21, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.