Lucky247 Casino Reviews 216

TrustScore 3 out of 5

2.8

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Rated 4 out of 5 stars

Very helpful and friendly staff so far. All staff I've encountered after my first day deserve 5 if not 6 stars. (both support team and game hosts) However, there are a lot of convoluted rules and reg... See more

Rated 1 out of 5 stars

Casino is refusing to pay out my winnings despite assurances that my account is fully verified. When asked for further information they state my account is under an "account review". Of course they ca... See more

Company replied

Rated 3 out of 5 stars

Lucky247 has a great selection of slots and offers regular bonuses. The 50x wagering is fairly standard nowadays among online casinos. However they have still not added a button whereby players can... See more

Rated 2 out of 5 stars

Lots of old games, not many new games to play and games that tease you into thinking they will drop the bonus feature but then don't (13times on one game) Assuming you want bonus funds when you depo... See more

Company replied

Company details

  1. Casino
  2. Betting Agency
  3. Gaming service Provider

Lucky 247 Casino

Written by the company

Lucky 247 online casino and mobile casino provides players with a fun, safe online casino experience with high quality graphics and over 300 casino games.
Our response to the current situation
At Lucky 247, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
Our approach to Safe Gaming
Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
Getting in touch
For any queries, please contact us at support@lucky247.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.

Contact info

2.8

Average

TrustScore 3 out of 5

216 reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

Good, could be great.

Very good customer service which is 24/7 -always useful for a night owl like myself- extremely good rewards and bonus system, perhaps the most rewarding casino I've experienced definitely among the smaller casinos, you get the impression they're trying to incur loyalty and thus growth. As that is where the five stars eludes them, their selection of games is limited at present and as a slot player mainly, some of my favourites are absent, left relying on too few options. However there are enough to keep my entertained in the short term, hopeful that this can change in the long term.

Just to add, seeing as everyone is name dropping Jamie, I'll give credit to Darren, very helpful.

October 24, 2018
Unprompted review
Rated 5 out of 5 stars

Manny

Manny, the agent i communicated with, was extremely helpful and courteous. Keep it up Manny..

October 22, 2018
Unprompted review
Rated 1 out of 5 stars

To respond to the response below

To respond to the response below. Just be aware they ignore emails and close accounts for periods of time without giving a reason. I wouldn’t waste my time writing this review if it wasn’t correct. Avoid at all costs. Oh and who is Lewis?

October 11, 2018
Unprompted review
Lucky247 Casino logo

Reply from Lucky247 Casino

Hi David,

We value our player's privacy and while we will of course deal with as many general account questions as we can on here. However, Trust Pilot is an open forum and we will not reply publicly if a problem is specific to an individual players account.

We have not received any further communication from yourself via our support channels as we have requested in our previous response, we would ask you again to get back in touch with our support team if you still remain dissatisfied with the resolution offered.

Thank you


Team Lucky247

Rated 5 out of 5 stars

Jamie

The agent, Jamie, was very helpful and polite. He solved my problem quickly. Very pleased with my service

October 5, 2018
Unprompted review
Rated 1 out of 5 stars

Tried to lift cash

Tried to lift cash, wasnt allowed. So lost it all, only site i know of that asks for a utility bill! Fact is my bank is paperless and my mrs name is on the bills. So i was snookered from the start. Also the deposit limits are different from any other site. They are higher than any other site and they only start from the day you apply it, unlike other sites who apply it from the start of that day/week/month. Games dont work and you speak to someone who says there are no issues, so you just lose the money you used on the game. Shambolic.

October 2, 2018
Unprompted review
Lucky247 Casino logo

Reply from Lucky247 Casino

Hi Ryan,

Thanks for getting in touch with us. Our Customer Support Supervisor is in contact with you now, and will work with you to help you with this issue.

Kind regards,

Team L247

Rated 5 out of 5 stars

Worth a try

Plenty choice of games here and a straightforward bonus system which doesnt tangle you up! Easy withdrawls and quick to process. Used live chat today and spoke to a lovely man called james who was very quick in sorting out my query.

September 15, 2018
Unprompted review

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