Excellent choice of foreign football matches to bet on. The problem with “Lucky Mate” is they take FOREVER to pay your winnings. By the time the money pops up in your bank you’d almost forgotten you h... See more
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Review summary
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Reviews shaping this summary
Thieves. Awful provider, games are as close to being rigged as you can imagine with absolutely zero RTP compared to other sites. You're freely allowed to deposit but then get barraged with emails aski... See more
Company replied
Look at the reviews before using !! As others have said this "casino" is more than happy to take your money with no verification or anything needed, but in the unlikely chance that you win they will... See more
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Shouldn't be allowed UKGC licence. In several sittings and losing several hundred pounds, not once was I "up" on what I'd deposited. A £5 spin returning 10p counts as a payout towards their RTP,... See more
Company replied
Company details
About Luckymate
Written by the company
This is LuckyMate's official Trustpilot profile.
LuckyMate was launched in 2025 and offers a dual-vertical platform that combines casino and sportsbook. With a strong focus on transparency, players enjoy fair promotions with no wagering requirements and no caps on winnings. The platform includes a wide variety of games from top providers such as Pragmatic Play, Play’n GO, Novomatic, Evolution, NetEnt, SpinOro, etc., covering everything from slots and scratch cards to live casino and crash games. LuckyMate is fully licensed in the UK and designed specifically for British players, offering a secure and user-friendly experience across both desktop and mobile.
Welcome Package
New players receive 50 Free Spins on Big Bass Splash when they bet £10 on slots.Regular promotions
LuckyMate players benefit from regular offers across both casino and sportsbook. Promotions include seasonal campaigns, leaderboard challenges, custom bonuses, tailor-made promos like Game of the Week and Free Spins Accumulator, and fan-favourites like Pragmatic’s Drops & Wins. Sports fans can also enjoy features such as Bet Builder, ACCA Boost, Bore Draw, Cashout and Early Payout.Visit the Promotions section of the website to view current offers and full terms.
Payment methods
LuckyMate supports fast, trusted and flexible payment methods to make deposits and withdrawals convenient and secure.Accepted payment options include:
Customer support
The support team is on hand to assist with any queries, providing timely help via:
Contact info
United Kingdom
- support@luckymate.co.uk
- luckymate.co.uk
2.0
Poor
121 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
LuckyMate is a SCAM and a complete…
LuckyMate is a SCAM and a complete disgrace!
I requested a withdrawal and was told to verify my documents. I sent everything correctly, immediately, and in full, yet my withdrawal has been blocked for days with no explanation. Meanwhile, I can deposit money into their system without a single issue. This is not a “delay” — this is stealing from customers under the guise of a platform.
LuckyMate’s system is designed to take your money and refuse payouts. This is unethical, dishonest, and frankly criminal behavior. I will report this to all relevant authorities if my winnings are not released immediately.
To anyone reading this: DO NOT USE LUCKYMATE. They cannot be trusted with your money. They are operating like a scam, allowing deposits but blocking withdrawals for no reason.
Process my withdrawal now, or face the consequences.
March 27, 2026
Unprompted review
Reply from Luckymate
Dear Jeffrey,
We are genuinely sorry to read about your experience with your withdrawal and we sincerely apologize for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Jeffrey Epstein'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team.
Do not use this site
Avoid at all costs they will hold on to your withdrawal and will not honour any bonus they advertise they are a total scam site
March 28, 2026
Unprompted review
Reply from Luckymate
Dear Geoff,
We are genuinely sorry to read about your experience with your withdrawal and bonus, and we sincerely apologize for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Geoff Pearce'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team.
WASTE OF MONEY
I should have gone with the negative reviews! Over 300 spins and not a single bonus round, total waste of money.
Account opened and closed within 30 minutes
March 27, 2026
Unprompted review
Reply from Luckymate
Hello A J,
We are sorry to hear that we didn't meet your expectations regarding our games.
We would like to assure you that all our games are certified, so we can ensure fair play. As a regulated website, we take the integrity of our games seriously.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - A J'.
Thank you for sharing your feedback and experience with us.
Best regards, The Luckymate Customer Support Team.
This casino is very boring
This casino is very boring, all the games have the same behavior, only dead spins, all reviews, even negative ones, are false, do yourself a favor and play at a more popular casino, don't fall for this scam...
March 26, 2026
Unprompted review
Reply from Luckymate
Hello Mr Alexandru,
We are sorry to hear that we didn't meet your expectations regarding the variety of games in your recent session.
We would like to assure you that all our games are certified, so we can ensure fair play. As a regulated website, we take the integrity of our games seriously.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Mr Alexandru Ionut'.
Thank you for sharing your feedback and experience with us.
Best regards, The Luckymate Customer Support Team.
Good site
Good site, deposited £1K and withdrawn £7.5K, I've uploaded all my documents including the debit card stuff. Just waiting for the withdrawal to come through. Not a fan of the live chat, as it always seems to be busy non stop.
Will look to change to 5* once I receive payment.
Edit: received within 24 hours
March 13, 2026
Unprompted review
Reply from Luckymate
Hi there,
We are genuinely sorry to read about your frustrating experience with our live chat services and we sincerely apologise for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible. We have immediately launched an internal review into the matter.
Thank you for bringing this to our attention and for the feedback.
Best regards,
The Luckymate Customer Support Team.
Another review on this company
Another review on this company. Again contacted luckymate after they replied to my trust pilot review asking me to email which I had done several dozen times ( no response ) and still no response to my trust pilot email. Just pay me my withdrawal that you have stolen from me. Your company is run by thieves who hid behind kepboards. PUBLIC BE WARNED THIS COMANY ARE CROOKS WHO TAKE YOUR CASH BUT DONT WANT TO PAY OUT. PLEASE BE WARNED BET WITH THE BIG COMPANIES THESE ARE THIEVES.
February 26, 2026
Unprompted review
Reply from Luckymate
Dear David,
We are genuinely sorry to read about your frustrating experience with your withdrawal and we sincerely apologise for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - David Byrne'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team.
Signing up was pretty quick and I was…
Signing up was pretty quick and I was able to get familiar with the dashboard in just a few minutes. It doesn't feel overwhelming, even for someone who isn't very experiences with online betting sites.
February 19, 2026
Unprompted review
Reply from Luckymate
Dear Tomas,
We're glad to hear about your positive experience so far, and thank you very much for sharing it with us.
Best regards,
The Luckymate Customer Support Team.
AVOID AT ALL COSTS
AVOID AT ALL COSTS.
I signed up on January 21st, placed a bet which won and then tried to withdraw it the following day. One day on from this (Jan 23rd) I got asked to verify my account by providing ID/proof of address, which I did so and finally on Jan 29th I got confirmation of my withdrawal - or so I thought...
After waiting the recommended 4-8 business days (ridiculous itself in this day) I reached out (Feb 12th) to say I had still not received my winnings. They then requested a further bank statement, which I provided, and then the next day received an email saying my withdrawal had been processed - except it hadn't. The Account Number did not match what I had provided them, and was instead using a different Account Number which I had originally given them as my Proof of Address - but regardless the money was in neither account! They then requested that I provide ANOTHER bank statement, this time for a specific date range of their choosing rather than a typical monthly statement.
After providing this on Feb 25th, I had heard nothing more, so chased them up today to see where my money was, only to be told they have withdrawn it to the wrong account AGAIN, and once again the money wasn't showing in that account either!
I am at my wits end going back and forth over email, providing bank statements and dealing with nameless customer service people (they refuse to provide a name or phone number to contact directly) who are all equally useless.
I am in the process of reporting them to the gambling commission, but with the length of process involved I would strongly urge anyone against signing up with these crooks in the first place!
February 27, 2026
Unprompted review
Reply from Luckymate
Hello Andrew,
We are genuinely sorry to read about your frustrating experience with our withdrawal process and we sincerely apologise for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Andrew Benson
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team.
Do not sign-up for this scam site
Do not sign-up for this scam site. When you sign-up, they scam you. There's nothing on the promo that says you can only claim the 50 Free Spins with certain payments.
I made two deposits and both times used the promo code. Got nothing. Was told by customer service "we can make an exception, if you wager another £10" guess wagering £20 wasn't enough the first time.
When wagering the initial deposit, I got no bonuses, no multis, it was straight burning cash.
If you like wasting money, and getting scammed play here.
They also want a lot of documentation prior to actually getting to use your account, Passport, Bank Statements, they even wanted a photo of the front and back of a debit card.
Very shady and scummy. Stay away!
February 27, 2026
Unprompted review
Reply from Luckymate
Hello Charlie,
We are genuinely sorry to read about your frustrating experience with our welcome bonus and verification process and we sincerely apologise for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Charlie
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team.
Don't expect they will be around long with awkward procedure and unseen low triggers
signed up to see if worth considering for the future, gives the option of verification at the start which I did and passed, decent selection of games, depositing via bank trabsfer abit buggy but works, anyway deposited £100 to give them a try and decided to deposit further to be blocked with a restriction of a total deposit of £175, so deposited a extra £75 to then try out live games to have the bet rejected as it would hit my loss limit which I didnt set, checked my loss limits and deposit limits and nowhere near the restrictions, after a little play a pop up came up asking for proof of ID! this was already done!! just decided to stop and close my account and requested my last deposit back (£75) via trustly. Had a email saying please send bank statements etc which I couldn't as I closed my account , so replied to the email and attached , no response nor withdrawal (trustly is normally instant) so for anyone new playing its like jumping through hoops literally at small triggers, understand that UKGC stipulate rules and operators can interpret but most UK operators follow a similar pattern, Luckymate dont seem to follow the pattern!
After their response, sent the info and no reply, its a case of trying to be seen doing the right thing when actually they dont
February 26, 2026
Unprompted review
Reply from Luckymate
Hello Snailplay,
We are genuinely sorry to read about your frustrating experience with our loss limit process and we sincerely apologise for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Snailplay
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team.
Bonuses are clear and usable
Bonuses are clear and usable, and the site has a decent variety of games. Overall, it’s been a reliable experience for casual play.
January 28, 2026
Unprompted review
Reply from Luckymate
Dear Brandon,
We're glad to hear about your positive experience so far, and thank you very much for sharing it with us.
Best regards,
The Luckymate Customer Support Team.
One that by choice
One that by choice . They make u feel bad have u got a problem and all that I played a few games they start asking me if im okay they didn't bother asking me when I was putting it in the deposit.i won a few games they asking for all these documents !!! Be Aware !!!
February 6, 2026
Unprompted review
Reply from Luckymate
Hello Julia,
We are genuinely sorry to read about your frustrating experience with our verification process and we sincerely apologise for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Julia
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team.
Winnings weren’t paid into my account but now have been
Almost a week now since I won £120 on two roulette spins and the funds weren’t added to my account. When I ask how long until this money is put back into my account and sorted I don’t get any timeframe. I was enjoying the site before this and didn’t have anything bad to say, But now I want my £120 back in my account so I can withdraw it. Someone needs to sort this or I’ll be going to the gambling commission about this. I will happily update this review to a 5* rating if this gets resolved.
Edit - 1 week later and the money has finally gone into my account and been settled now, Other than that not had a problem with them so can’t fault them, Was just annoying waiting but golden now it’s all sorted!
February 18, 2026
Unprompted review
Reply from Luckymate
Hey Kieran
We're glad everything has been resolved and that your experience with us improved.
Thank you for your patience during this time and for sharing your feedback with us.
Best regards, The Luckymate Customer Support Team
Look at the reviews before using !!
Look at the reviews before using !!
As others have said this "casino" is more than happy to take your money with no verification or anything needed, but in the unlikely chance that you win they will fight tooth and nail to stop you from getting your money out, even if it's only pennies!!!. They'll suddenly stop your withdrawal and make you jump through multiple hoops submitting every single detail about yourself including your ENTIRE DEBIT CARD and every bank statement imaginable. As soon as I get my withdrawal (if I ever do!) I'm leaving this website behind.
February 1, 2026
Unprompted review
Reply from Luckymate
Hello John,
We are genuinely sorry to read about your experience with our withdrawal and verification processes, and we sincerely apologize for any frustration this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - John McEmal'
We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team
The verification process was so simple…
The verification process was so simple that I could begin my work without facing any difficulties. The live games operated without any delays which made their performance seamless.
February 13, 2026
Unprompted review
Reply from Luckymate
Hey Caleb,
We are happy to hear about your positive experience so far. Thank you very much for sharing it with us.
Best regards,
The Luckymate Customer Support Team.
Disgraceful company
Disgraceful company, easy taking your deposit money then refuse to pay you when you request a withdraw. They ask for I.ds bank statements then once provided they delay and find another excuse not to pay out. Have heard the same from several people since. Stay away from this site, they are absolute scammers and plus the webpage is the worse I have ever seen. It’s a con and scam to not let you withdraw after depositing. Do not use.
February 23, 2026
Unprompted review
Reply from Luckymate
Hey Stel,
We're truly sorry to hear about your frustrating experience with our verification process. Please note that as a licensed casino we are under obligation to verify our customers. This is a standard process designed to protect both our customers and the website.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Stel'
Thank you for sharing your feedback with us.
Best regards,
The Luckymate Customer Support Team
Deposits are processed quickly
Deposits are processed quickly, and I could start playing my favorite games almost immediately. The interface is smooth and easy to navigate.
February 13, 2026
Unprompted review
Reply from Luckymate
Hey Stone,
We are happy to hear about your positive experience so far. Thank you very much for sharing it with us.
Best regards,
The Luckymate Customer Support Team.
Very poor service didn't pay correct…
Very poor service didn't pay correct free bet got nothing made everything awkward dont use
February 22, 2026
Unprompted review
Reply from Luckymate
Dear Gary,
We're sorry to hear about your experience, and we're sorry for the inconvenience.
We value your feedback and want to look into this for you.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Gary Johnson'.
Best regards, The Luckymate Customer Support Team.
Withdrawal
My withdrawal of £120 was paid within an hour my only gripe is that if you pay deposit by Trustly you cannot claim any free bonus spins
February 20, 2026
Unprompted review
Reply from Luckymate
Hello Lesley,
We thank you for sharing your feedback with us. We strive to assist our players as fast as we can, and we are glad we have met your expectations with your withdrawal.
On the other hand, we apologize for the disappointment regarding the bonus spins. Certain payment methods may be excluded from specific promotions due to our current terms and conditions.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Lesley Harper'
Best regards,
The Luckymate Customer Support Team
I signed up
I signed up, played a few games, and everything worked smoothly. Verification took a little time, but my withdrawal was processed without issues.
February 13, 2026
Unprompted review
Reply from Luckymate
Hello Alvin,
We are happy to hear about your positive experience so far. Thank you very much for sharing it with us.
Best regards,
The Luckymate Customer Support Team.
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