Excellent choice of foreign football matches to bet on. The problem with “Lucky Mate” is they take FOREVER to pay your winnings. By the time the money pops up in your bank you’d almost forgotten you h... See more
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Review summary
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Thieves. Awful provider, games are as close to being rigged as you can imagine with absolutely zero RTP compared to other sites. You're freely allowed to deposit but then get barraged with emails aski... See more
Company replied
Look at the reviews before using !! As others have said this "casino" is more than happy to take your money with no verification or anything needed, but in the unlikely chance that you win they will... See more
Company replied
Shouldn't be allowed UKGC licence. In several sittings and losing several hundred pounds, not once was I "up" on what I'd deposited. A £5 spin returning 10p counts as a payout towards their RTP,... See more
Company replied
Company details
About Luckymate
Written by the company
This is LuckyMate's official Trustpilot profile.
LuckyMate was launched in 2025 and offers a dual-vertical platform that combines casino and sportsbook. With a strong focus on transparency, players enjoy fair promotions with no wagering requirements and no caps on winnings. The platform includes a wide variety of games from top providers such as Pragmatic Play, Play’n GO, Novomatic, Evolution, NetEnt, SpinOro, etc., covering everything from slots and scratch cards to live casino and crash games. LuckyMate is fully licensed in the UK and designed specifically for British players, offering a secure and user-friendly experience across both desktop and mobile.
Welcome Package
New players receive 50 Free Spins on Big Bass Splash when they bet £10 on slots.Regular promotions
LuckyMate players benefit from regular offers across both casino and sportsbook. Promotions include seasonal campaigns, leaderboard challenges, custom bonuses, tailor-made promos like Game of the Week and Free Spins Accumulator, and fan-favourites like Pragmatic’s Drops & Wins. Sports fans can also enjoy features such as Bet Builder, ACCA Boost, Bore Draw, Cashout and Early Payout.Visit the Promotions section of the website to view current offers and full terms.
Payment methods
LuckyMate supports fast, trusted and flexible payment methods to make deposits and withdrawals convenient and secure.Accepted payment options include:
Customer support
The support team is on hand to assist with any queries, providing timely help via:
Contact info
United Kingdom
- support@luckymate.co.uk
- luckymate.co.uk
2.0
Poor
121 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor customer service
I just wish I had read the reviews before registering. I am going through the same withdrawal issues. First they asked me a picture of the bank card I used to deposit and I provided it. They had my DL, utility bill and bank card , all in my name. Yet in the morning, I got an email asking me a bank statement. I also provided the bank statement in the morning but I am still waiting for my winnings.
February 20, 2026
Unprompted review
Reply from Luckymate
Hello Geronimo,
We are genuinely sorry to read about your experience with our withdrawal and verification processes, and we sincerely apologize for any frustration this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Geronimo'
We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team
Worst Evolution Gaming Blackjack Fake Bot Players
I am a blackjack player. They only have £5 tables for the worst type of blackjack which is speed blackjack. This is the absolute worst game in BJ and especially because these three tables are filled with card counting bots, that come in and out at the worst time with three seats to cause a loss. All the other tables are £15 to £50, which on other casino sites are £5 and £10 max. Also, if you withdraw successfully, they add your profile username so that bots follow you around on tables to force losses. Never play on this casino or any of their other sites 7bet and Betnero. Stay well away. They are cons. I lost £400 over two months and now I closed the account permanently. You can see examples of bots when you search on YouTube for "evolution gaming blackjack bots".
February 20, 2026
Unprompted review
Reply from Luckymate
Hello T.J.
We are genuinely sorry to hear about your frustration and apologize for the negative experience you had at our tables.
Please be assured that all of our games are fully regulated and undergo independent testing to ensure fairness and transparency for every player. All results are based on a natural deck of cards and outcomes cannot be predicted.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - T.J.'
Best regards,
The Luckymate Customer Support Team
Yes i agree with other reviews as con…
Yes i agree with other reviews as con merchants and keep wanting more and more information which just stalls.too many now of these sites and keep to known sites or don't gamble.they don't pay and anyone that says they pay then they must work for them😡😡😡😡😡😡😡
February 19, 2026
Unprompted review
Reply from Luckymate
Hello Mr. Peter,
We are genuinely sorry to read about your experience with our withdrawal and verification processes, and we sincerely apologize for any frustration this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - MRPETERHITCHCOCK'
We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team
I contacted support once with a small…
I contacted support once with a small question and they replied in a reasonable time. Overall, my experience has been straightforward.
February 18, 2026
Unprompted review
Reply from Luckymate
Hello Maxwell,
We are happy to have assisted you and glad to hear about your positive experience so far and thank you very much for sharing it with us.
Best regards,
The Luckymate Customer Support Team.
Will make it impossible to withdraw
Set up account sent my id like asked. Deposit money played and won. Now trying to get the money 1st it asked if can link my bank with them. I wasn't keen on it but it. then they said I to send 3 mths of bank statement. Seem quick to take your money but don't want to pay out. Just wish I had read the reviews 1st
February 19, 2026
Unprompted review
Reply from Luckymate
Hello Bubble Gum,
We are genuinely sorry to read about your concerns regarding our withdrawal policy and we sincerely apologize for any frustration this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact -Bubble Gum'
We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team
This casino is disgusting.
This casino is disgusting.. winning rate at this is terrible. I've been playing for almost 30 min . I managed to get 2xspin bonuses and I won 1 pound for each bonus 😂😂.I haven't used my welcome bonus at my 1st deposit and this off was still available and I thought if I make another deposit they gonna offer me that free bet but they are offering only for the 1st deposit.they lowered my bet limits as well .
February 18, 2026
Unprompted review
Reply from Luckymate
Dear George Gyxx,
We are genuinely sorry to read about your experience with us and we sincerely apologize for any inconvenience this has caused.
Regarding your gameplay, it's important to note that all our games are powered by a Random Number Generator ( RNG). This ensures that every spin or hand is completely random and independent of previous results. Unfortunately, we cannot predict or guarantee specific winnings rates over sessions.
To help us locate your account and discuss the details privately with your bonus, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - George Gyxx'.
Thank you for bringing this to our attention and sharing your feedback with us.
Best regards,
The Luckymate Customer Support Team.
Miss leading sign up offer
Miss leading sign up offer. While signing up the website said "place a £10 bet and get a £20 free bet" that is all it said. After placing the qualifying bet i then find out it is a 4 fold ACCA. Customer support refuse to do anything about it and say i should have checked the terms and conditions but admit themselves that there is no link provided on the advertising banner, they are also refusing to log my complaint and escalate it to the UK gambling comission as they feel "there is nothing wrong ontheir side" customer support also refuse to connect me with a manager. You also loose the bonus if you try to withdraw funds, the website is designed to trick you at every stage.
February 11, 2026
Unprompted review
Reply from Luckymate
Dear Wesley Twyman,
We are genuinely sorry to read about your frustrating experience with welcome bonus and we sincerely apologise for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible. We have immediately launched an internal review into the matter.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Wesley Twyman'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team.
⛔⚠️⛔STAY WELL CLEAR⛔⚠️⛔
⛔⛔⛔VERY POOR⛔⛔⛔
STAY AWAY FROM THIS ONLINE
GAME BETTING SITE.IT OFFERS NO FREE BETS TO EXISTING CUSTOMERS.
THERE ARE SO MANY ONLINE GAME BETTING SITES THAT OFFER YOU MUCH MORE.⚠️⚠️⚠️
February 11, 2026
Unprompted review
Reply from Luckymate
Hello,
We are genuinely sorry to read about your concerns with our free bonus policy and we sincerely apologise for any frustration this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Anonymous'
We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team
DO NOT USE!!!!!!
DO NOT USE!!!
Only had an account with them a few days… signed up and sent my verification documents that were requested.
Everything’s worked fine. Deposited a few times and withdrawn okay a few times…
Comes to this weekend where I won £960….. they are refusing to pay it out and saying that I need to send them further verification!!!!
They hadn’t requested this… I had to go to ther live chat and ask what’s going on because withdrawals have gone through immediately before, this one, now it is quite a good amount all of a sudden isn’t working….. AS ALWAYS!!!!
That’s when I found out about this extra verification that I was never told about and had no idea about.
It was less than 24 hours prior where I withdrew £200 and that was fine!!!!!!
As soon as it’s a good win or good amount they start playing these games!!!!!!
DO NOT USE. CORRUPT CHEATS
February 9, 2026
Unprompted review
Reply from Luckymate
Dear Jnah,
We are genuinely sorry to read about your experience with our withdrawal and verification processes, and we sincerely apologize for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Jnah'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards, The Luckymate Customer Support Team.
They are the worst
They are the worst . If you win and try to withdraw they will make you jump though so many hoops . The customer service is shockingly bad
February 7, 2026
Unprompted review
Reply from Luckymate
Dear G Funk,
We are genuinely sorry to read about your experience with our withdrawal and verification process, and we sincerely apologize for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - G Funk'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards, The Luckymate Customer Support Team.
Scum bags
Scum bags ! Thieves ! They steal your money . Do not use or sign up with this company !
February 2, 2026
Unprompted review
Reply from Luckymate
Dear Consumer,
We are genuinely sorry to read about your frustrating experience.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Consumer'.
We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team
Cowboy outfit! STAY CLEAR
As a new customer I had already verified my identity and my account was good to go, on my 2nd bet I won £1224, ohh my word what a hassle! All of a sudden they wanted bank card pics, bank card statements. All 24 hours after the withdrawal I was told this. This website is absolute fraud and I’m currently in a battle with them and IBAS to receive MY MONEY!
January 29, 2026
Unprompted review
Reply from Luckymate
Dear customer,
We are genuinely sorry to read about your frustrating experience with the withdrawal and verification process and we sincerely apologise for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - customer'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team.
Another con site
Another con site. You play and deposit. As soon as you win and want to withdraw they need verification. You submitted the documents and they was to verify an account you have never used. When you dispute it you never get your winnings. Stay away.
January 26, 2026
Unprompted review
Reply from Luckymate
Hello AN,
We are genuinely sorry to read about your frustrating experience with the withdrawal and verification process and we sincerely apologise for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - AN'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team.
Can be really slow when making…
Can be really slow when making deposits. It sometimes seems like the deposit failed, so you try again and next thing you know, both deposits end up in your account.
First, I did this with £20. 5 minutes later, £40 is in my account. I withdrew £20, my first ever withdrawal, and it was back in my bank within minutes
THEN..I won £1300. Needless to say, withdrawing that was a lot more problematic. Had to provide a ridiculous amount of ID, and the process took days, but to be fair they eventually did pay out
A good selection of games but be prepared for a fight should you actually win a decent amount. I've since closed my account with them
January 16, 2026
Unprompted review
Reply from Luckymate
Dear Hugh,
We are genuinely sorry to read about your frustrating experience with the withdrawal and verification process and we sincerely apologise for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Hugh Kelly'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team.
Depositing £40 was instant
Depositing £40 was instant. Playing was fine, no issues there. The moment I withdrew £85, everything slowed to a crawl. Nearly 48 hours, zero updates unless I chased live chat, and the same copy-paste replies every time. Yes, I got paid, but it shouldn’t feel like hard work to get your own money back.
December 17, 2025
Unprompted review
Reply from Luckymate
Dear Damian Vincent,
We are genuinely sorry to read about your frustrating experience with your recent withdrawal and we sincerely apologise for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Damian Vincent'
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team
Voided a bet that won
Voided a bet that won, will not be using them again.
January 19, 2026
Unprompted review
Reply from Luckymate
Dear Nick Galaxy,
We are genuinely sorry to read about your frustrating experience with your voided bet and we sincerely apologise for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Nick Galaxy'
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team
I made a deposit and played some slots
I made a deposit and played some slots, and everything worked as expected. The games loaded properly and I didn’t experience any disconnects. After verification, the withdrawal arrived within about a day. It wasn’t instant or impressive, but it did go through. Support replied when I had a question. Not outstanding, but it did what it said it would.
December 29, 2025
Unprompted review
Reply from Luckymate
Dear Aaron Lincoln,
We're glad to hear about your positive experience so far, and thank you very much for sharing it with us.
Best regards,
The Luckymate Customer Support Team.
Deposited £50 via debit card and it…
Deposited £50 via debit card and it went in instantly. Played slots and live blackjack over a couple of evenings with no lag or crashes. I uploaded my driving licence before withdrawing £260, and the money was in my bank the next morning. Support responded quickly on live chat and explained the process clearly. Overall, the process was smooth from start to finish.
December 27, 2025
Unprompted review
Reply from Luckymate
Dear Caleb Miles,
We're glad to hear about your positive experience so far, and thank you very much for sharing it with us.
Best regards,
The Luckymate Customer Support Team.
Please don't join this casino 7 bet…
Please don't join this casino 7 bet winomania and bet Nero they all part of a group who mades everything to not pay out after I reviewed my account they started to ask for my payslips and account details to much evasive.
January 18, 2026
Unprompted review
Reply from Luckymate
Hello Hugo Pinto,
We are genuinely sorry to hear about your frustrating experience with the verification process and we sincerely apologise for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Hugo Pinto'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team.
Still no answer and no reply on here
Still no answer and no reply on here. You have 24hrs before i take legal action on behalf of my mother.
January 15, 2026
Unprompted review
Reply from Luckymate
Hi there,
We are sorry for any confusion. A response was sent on 16th January.
If it hasn't reached you, please do advise your mother to get in touch directly with us via email at support@luckymate.co.uk.
Thank you for reaching out!
Best regards, The Luckymate Customer Support Team.
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