Excellent choice of foreign football matches to bet on. The problem with “Lucky Mate” is they take FOREVER to pay your winnings. By the time the money pops up in your bank you’d almost forgotten you h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
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Reviews shaping this summary
Thieves. Awful provider, games are as close to being rigged as you can imagine with absolutely zero RTP compared to other sites. You're freely allowed to deposit but then get barraged with emails aski... See more
Company replied
Look at the reviews before using !! As others have said this "casino" is more than happy to take your money with no verification or anything needed, but in the unlikely chance that you win they will... See more
Company replied
Shouldn't be allowed UKGC licence. In several sittings and losing several hundred pounds, not once was I "up" on what I'd deposited. A £5 spin returning 10p counts as a payout towards their RTP,... See more
Company replied
Company details
About Luckymate
Written by the company
This is LuckyMate's official Trustpilot profile.
LuckyMate was launched in 2025 and offers a dual-vertical platform that combines casino and sportsbook. With a strong focus on transparency, players enjoy fair promotions with no wagering requirements and no caps on winnings. The platform includes a wide variety of games from top providers such as Pragmatic Play, Play’n GO, Novomatic, Evolution, NetEnt, SpinOro, etc., covering everything from slots and scratch cards to live casino and crash games. LuckyMate is fully licensed in the UK and designed specifically for British players, offering a secure and user-friendly experience across both desktop and mobile.
Welcome Package
New players receive 50 Free Spins on Big Bass Splash when they bet £10 on slots.Regular promotions
LuckyMate players benefit from regular offers across both casino and sportsbook. Promotions include seasonal campaigns, leaderboard challenges, custom bonuses, tailor-made promos like Game of the Week and Free Spins Accumulator, and fan-favourites like Pragmatic’s Drops & Wins. Sports fans can also enjoy features such as Bet Builder, ACCA Boost, Bore Draw, Cashout and Early Payout.Visit the Promotions section of the website to view current offers and full terms.
Payment methods
LuckyMate supports fast, trusted and flexible payment methods to make deposits and withdrawals convenient and secure.Accepted payment options include:
Customer support
The support team is on hand to assist with any queries, providing timely help via:
Contact info
United Kingdom
- support@luckymate.co.uk
- luckymate.co.uk
2.0
Poor
121 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid thos casino its impossible to win…
Avoid thos casino its impossible to win even a penny here the rtp is extremely very low it's designed to just take money and no wins at all this casino needs investigating
January 15, 2026
Unprompted review
Reply from Luckymate
Hello Kitty Murphy,
We are genuinely sorry to read about your frustrating experience with RTP of our games and we sincerely apologise for any inconvenience this has caused.
Please note that the RTP of each game is publicly visible. As a fully licensed casino, we take fair play very seriously and recognize the importance of a fair gaming approach for both our players and our reputation. All of our games are routinely and rigorously tested by independent testing laboratory, in accordance with the UKGC requirements.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Kitty Murphy'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team.
Absolute nightmare with this site they rob you and make up any excuse not too pay.. even when you can proove everything
Absolute nightmare with this site. I deposited and happened to win in total 1509£ so I withdrew then they stated I needed to send all Types off details which is totally fine I had an issue as didn’t have a passport. So I ordered a brand new one for nearly 100£ provided this. That’s when It all went strange emails saying my account was under regularity checks etc etc so then weeks went past with not hearing anything to then an email saying my name on my card was not the same as my account which is absolute nonsense and continued to say that my account was permanently closed and I won’t receive my withdrawls.. the service when you contacted was like they copy and paste everything don’t actually listnen to you and try get to bottom off it and fix the situation.. is this legal. Can’t believe what’s happend
Still being ignored to this day 14/01/2026
17/01/2026
The response they have given will be nonsense and nothing will be done about it they never reply to you in email so as off the 21/1/2026 still nothing done all update if something gets done about it at this point they have still robbed me off 1509£. Contacted them via email today 21/1/2026 to be told my name on my account and card are not the same which is utter nonsense I deposited with my card and sent pdf files off bank statements with that card. Passport housing letters and videos off myself too prove all this. They have only emailed back on this to try and safe face they have robbed me off 1509£ for no reason whatsoever stay away from this site unless you want robbed also!! Only emailed me back because off this post they are surely breaking the law!
January 14, 2026
Unprompted review
Reply from Luckymate
Hello Daryll,
We are genuinely sorry to read about your frustrating experience with the withdrawal process and we sincerely apologise for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible. We have immediately launched an internal review into the matter.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Daryll'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team.
DELAY IN WITHDRAWALS
Firstly of course I understand that online casino's are licensed and therefore have to perform KYC unfortunately less scrupulous providers will use this simply as a " tactic " to delay withdrawals and I very much fear this is the case with Luckymate and reading previous reviews that certainly appears to be the case.
I deposited £ 300 and tried to withdraw £ 700 - so far I have given them - copy of the Apple Pay transaction , front / back of my card / my driving licence / my passport / my latest tax return and a PDF of my latest bank statement !! They are now asking for a copy of my bank statement showing the deposit - I have sent the screenshot but like I assume most people I get my bank statements monthly ?
There really are a host of other Gambling providers who after simple KYC - ID / copy of card with process withdrawal SAME day.
Why does this provider make it so hard ? Have they not got the funds / is it a scam ??
In the meantime I will update here if I ever get my withdrawal and will also contact the Gambling Commission to explain my findings and I would STRONGLY advise others to do the same.
January 9, 2026
Unprompted review
Reply from Luckymate
Hello Banksy,
We are genuinely sorry to read about your frustrating experience with the verification and withdrawal process. We sincerely apologise for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Banksy'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team.
I won't be able to explain why I kept…
I won't be able to explain why I kept playing on this casinio, there was nothing to keep me entertained. Low paying bonuses one after another, series of dead spins on a 3 reel game that was made 25 years ago, and it is working really hard like I was on 3G network. Awful experience, I don't recomend considering the variety of casinos out there, I mean if I'm gonna spend my money, at least to do it in style. This is like...how to explain, like you go in a holiday in Siberia.
I closed my account.
January 9, 2026
Unprompted review
Reply from Luckymate
Hello,
We are genuinely sorry to read about your frustrating experience with the games on the website and we sincerely apologise for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact '.
Best regards,
The Luckymate Customer Support Team
Avoid this tin pot site
Where do I start. If you can even register, try logging in after that, its impossible. error after error. I get told there are technical issues (get used to hearing that everyday). Different technical issues each time. Chat are hopeless. They tell you you'll hear back from their technical team (lol), and if you do (waiting for days) the email you receive will be totally irrelevant to your problems. So I just gave up. Its all very odd. Do yourself a favour and go to a more established well known website. These haven't a clue what they're doing.
As for their reply just standard copy and paste response. I've emailed them and they failed to reply. AVOID!!!!!!!!!
January 9, 2026
Unprompted review
Reply from Luckymate
Dear Darren,
We are genuinely sorry to read about your frustrating experience with logging into the website and we sincerely apologise for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible. We have immediately launched an internal review into the matter.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Darren'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team.
Always have a decent chance here more…
I always have a decent chance here more so than others ,their customer service is excellent & when they throw you free spins they have a very decent wager to it not 10c like the others, & their games are overall much better playwise.
December 24, 2025
Unprompted review
Reply from Luckymate
Hey Mick,
We're glad to hear about your positive experience so far, and thank you very much for sharing it with us.
Best regards, The Luckymate Customer Support Team.
Joined tonight and added £20
Joined tonight and added £20. Had a few spins on the Pragmatic Bass games won here and there but ultimately ended up with £30 in total and decided to cash out.
Placed my withdrawal and uploaded my ID. This was about 3 hours ago and I've now been paid.
No issues from me here using this site. I also could have cashed out more but I'm all about playing for fun so a £10 bonus for me is a win against the time I've had playing.
December 30, 2025
Unprompted review
Reply from Luckymate
Hi there,
We're glad to hear about your positive experience so far and thank you very much for sharing it with us.
Best regards, The Luckymate Customer Support Team.
Scam please avoid at all costs
Scam please avoid at all costs. Will not allow you to withdraw your money due to 'technical issues' beyond their control. They ask for every document possible and even when provided will still not release your money back to you. Closed account and gave up in the end.
December 26, 2025
Unprompted review
Reply from Luckymate
Hello Liam,
We're sorry to hear you feel this way and appreciate you taking the time to share your experience.
We'd like to clarify that account verification is a standard regulatory requirement for all licensed operators and is clearly outlined in our Terms & Conditions. These checks are in place to protect customers, prevent fraud, and ensure withdrawals are processed securely.
We'd be happy to review your case again and provide clarity on what was required. To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Liam'.
Thank you for bringing this to our attention. We look forward to hear from you.
Best regards, The Luckymate Customer Support Team.
Do not join
The rtp on this casino is beyond terrible. Lost £900 in 2 hours on stakes less £2 Not joining any other casino now as its proven this games can be manipulated. Banning myself now from everything
December 27, 2025
Unprompted review
Reply from Luckymate
Hello Matty,
We're sorry to hear about your experience and understand how frustrating this must have felt. We'd like to reassure you that all of our games are independently tested and operate under strict regulatory requirements, so outcomes cannot be manipulated.
That said, we take all concerns seriously. To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Matty'.
Thank you for bringing this to our attention. We look forward to hear from you.
Best regards, The Luckymate Customer Support Team.
Doesn't even credit your bonus when youve done wagering requirements
Signed up previously
, received welcome bonus no problem, played slots and withdrew my winning, they sent me an email, play 10 on slots get £5 bonus, wagerrd the requirements and no bonus is given, live chat just keep saying there's a ticket raised but yet don't get back to me with a response. I've tried again via live chat but still no further forward, it was a 5a bonus, a 5a bonus, I mean your saying to me you couldn't just credit that to my account with all the evidence I had on my side, again poor service management, poor communication and system use, ive asked for them to delete my account see how sharp yous do that, pathetic of a website, hence why you see it doesn't have a good rating, the extent they will go to to save a 5a bonus, pathetic.
Prior to you repsonse of wanting me to get in touch, no thank you, I will keep this review here and I am not wasting any more time on this, again i know how this works, REMEMBER ALL OF THIS FOR A £5 BONUS, not worth the hassel
December 24, 2025
Unprompted review
Reply from Luckymate
Hello Paul,
We are sorry to read about your experience and we sincerely apologize for any inconvenience this has caused.
We understand how frustrating this can be and we would like to review your case.
When it comes to technical issues, our team always aims to investigate them as quickly as possible, identify the root cause and resolve it so that it does not happen again. This is why they need time to do it.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username?
Please title your email 'Trustpilot Contact - Paul'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards, The Luckymate Customer Support Team.
Placed a single bet
Placed a single bet. Completed their verification then was restricted an hour later with no explanation.
December 24, 2025
Unprompted review
Reply from Luckymate
Hello Connor,
We are sorry to read about your experience and we sincerely apologize for any inconvenience this has caused.
To help us locate your account and discuss the details privately, please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username. Please title your email 'Trustpilot Contact - Connor'.
Thank you for bringing this to our attention. We are excited to resolve this issue directly with you.
Best regards, The Luckymate Customer Support Team.
Reply from Luckymate
Dear Malcolm Mcbride,
We are genuinely sorry to read about your concerns for the website and we sincerely apologise for any inconvenience we may have caused.
To help us locate your account and discuss the issue privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Malcolm Mcbride'
We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team.
Genuine review as I had been with quite…
Genuine review as I had been with quite a few sites including 7bet. Have not had alot of luck but deposited £20 and was lucky enough to put in for a £570 withdrawal. It is currently still processing so will come back and change the score as soon as I receive winnings. Only thing that was annoying was ran into a couple of errors during game play so had to refresh
December 18, 2025
Unprompted review
Reply from Luckymate
Hello May,
Thank you for taking the time to leave a detailed review.
We're glad to hear about your positive experience so far and that your withdrawal request has been successfully processed and paid from our side.
We are sorry to hear about the errors you encountered during gameplay. To help us investigate this further, please email us with additional details from your registered email address at support@luckymate.co.uk with your Trustpilot username. Please title your email 'Trustpilot Contact - May'.
This will allow us to review the issue more thoroughly and ensure it does not happen again.
Thank you for bringing this to our attention and for taking the time to write your review.
Best regards, The Luckymate Customer Support Team.
I reviewed this site last week
I reviewed this site last week. Same complaint as most people. I did eventually get my money and closed the account. I've just noticed that the same company own 7bet who seem to be even worse.
December 12, 2025
Unprompted review
Reply from Luckymate
Hello Louise,
We are sorry to read about your experience with your recent withdrawal and we sincerely apologize for any inconvenience this has caused.
We can confirm that your withdrawal was successfully processed and your account was closed at your request.
We are sorry to hear that your overall experience did not meet your expectations, and we appreciate the feedback as it helps us improve our services.
The Luckymate Customer Support Team.
I have deposited over £600 in over 17…
I have deposited over £600 in over 17 deposits not a single withdrawal finally get a win buil it up and get up to £1600 so I withdraw winnings. Sent verification in passport and driving licence and bank card Apple Pay picture selfie live verification and been over 5 days haven’t processed withdrawal! Not just that locked me out my account!! These are rogue bookmakers keep sending me we are checking your documents. Over 5 days basically they have stole my money!! Avoid with everything!!!!!!!!! Can show proof as have emails live chat etc so lucky mate make a bogus statement like oh we would like you to send your details so we may look into you problem!! The problem is you are thief’s that don’t want to payout winnings
Further to your email another day and you haven’t even bothered to verify me!!!
That’s over 7 days with documents and have stole my money!!!!
Your reply is shocking get the documents verified and payout as the clock is on for adr and then gambling commission for your license as you are rogue bookmakers!!
That’s now 31 days since I made withdrawal and no withdrawal given. Account locked no communication. I hope this review finds many people and stops them betting with you!!!
All they keep saying is your account is subject to verification and you will be updated when that has been done! Over 31 days!! To verify! This company is a rogue company and one the 8 weeks have passed will all go to gambling commission for review
December 11, 2025
Unprompted review
Reply from Luckymate
Hello Andy,
We are genuinely sorry to read about your experience with your recent withdrawal and we sincerely apologize for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username?
Please title your email 'Trustpilot Contact - Andy Jack'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards, The Luckymate Customer Support Team.
100 percent genuine review stay the…
100 percent genuine review stay the hell away from this fixed roulette wheel spins don't care about machines checked regularly all say that not 1 casino backs it up with the evidence but you will I promise cos the publicity I'm going bring down you will destroy the reputation of this fixed casino ridiculously 51 spins without between 36 to 25 that whole section of the wheel it's a total scam
December 11, 2025
Unprompted review
Reply from Luckymate
Dear Harvey,
We are genuinely sorry to read about your frustrating experience with the spins on the roulette and we sincerely apologise for any inconvenience this has caused.
As a fully licensed casino, we take fair play very seriously and recognize the importance of a fair gaming approach for both our players and our reputation. All of our games are routinely and rigorously tested by independent testing laboratory, in accordance with the UKGC requirements.
We value your feedback and want to resolve this for you as quickly as possible. We have immediately launched an internal review into the matter.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Harvey W'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team.
I sighed up
I sighed up, deposited £50. My bet won and when I went to check my account I wasn't able to log in. Seems as though I was blocked as soon as my bet won.
I've contacted customer service by email and love chat but am yet to receive any reply.
I assume this is a scam site and I've fallen for it.
Dont waste you time on this site
December 6, 2025
Unprompted review
Reply from Luckymate
Hello Thomas,
We are genuinely sorry to read about your inability to access your account, and we sincerely apologise for any inconvenience this has caused.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Thomas'
We look forward to resolving this issue directly with you.
Best regards, The Luckymate Customer Support Team.
Dont bother!
Won money on sign up with 50 free spins, kept saying you have only taken 49 spins even though I sent them a screenshot showing I did do the 50 spins and won, now.there saying it can take upto 8 weeks! Just to investigate that I'm actually right! I have messaged several times and they keep saying be patient, absolute joke! If no payout soon then the Ombudsman it is!
October 31, 2025
Unprompted review
Reply from Luckymate
Hello there,
We are sorry to read about your experience with our Welcome promotion, and we sincerely apologise for any inconvenience this has caused.
We’d really like to review your case properly. Based on the information in your review, we haven’t been able to identify your account, so to help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - customer'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards, The Luckymate Customer Support Team
got a £1500 withdrawal....and they…
got a £1500 withdrawal....and they just…
got a £1500 withdrawal....and they just ignore it..... customer services say they need....wait for it....up to TWO WEEKS to pay people out.......other casinos take 5 minutes.....an hour if they're busy....speaking thru online livechat with J***ca who is unable to explain how it could possibly take so long when others can pay out in a few seconds.....only gave them 1star cos theres no option to give a zero.... you will see they have responded stating that they are "genuinely sorry" for not paying out...... and that if I email them they will get things sorted..... I think they are lying and have given them until midnight tonight ..... my money says they still dont pay..... will keep u updated !!!
****UPDATE***** they have responded saying that they are basically going to take as much time as they want and blame it on the banking system...... even tho they still havent instructed the bank to pay after 48 hours..... most other casinos return funds to your bank within 20 seconds of confirming the withdrawal
November 27, 2025
Unprompted review
Reply from Luckymate
Dear David,
We are genuinely sorry to read about your frustrating experience with your recent withdrawal and we sincerely apologise for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
Withdrawal timeframes may vary depending on the bank and payment method used. Following the verification process is successfully completed, we strive to process withdrawals as quickly as possible (usually within the same business day, in some cases not later than 3 business day).
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - David Dillingham'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team
Scam, Denys access to account once you try to withdraw a decent sum of $$
Never had a issue until I made some winnings, now all of a sudden site is down, my accounts blocked even after passing all verification etc, support keeps saying all good on there end yet I can access my account or withdraw my sum of money it’s been 4days now, but quick to let you spend, I’m still without my winnings and account access if it’s rectified I’ll update but as it is now this place is a scam and to stay away
November 26, 2025
Unprompted review
Reply from Luckymate
Dear Kyle,
We are genuinely sorry to read about your frustrating experience with you not being able to access your account and we sincerely apologise for any inconvenience this has caused.
Thank you for taking the time to share your concerns — we completely understand how stressful it must feel if you’re suddenly unable to access your account while waiting for a withdrawal.
To address your main point clearly: we do not block accounts to prevent withdrawals, and we have no mechanism or incentive to hold back approved winnings. When an account becomes restricted, it is usually due to a security check or a temporary technical issue, not the amount a player has won.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Kyle Dryden'
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team.
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