Excellent choice of foreign football matches to bet on. The problem with “Lucky Mate” is they take FOREVER to pay your winnings. By the time the money pops up in your bank you’d almost forgotten you h... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Thieves. Awful provider, games are as close to being rigged as you can imagine with absolutely zero RTP compared to other sites. You're freely allowed to deposit but then get barraged with emails aski... See more
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Look at the reviews before using !! As others have said this "casino" is more than happy to take your money with no verification or anything needed, but in the unlikely chance that you win they will... See more
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Shouldn't be allowed UKGC licence. In several sittings and losing several hundred pounds, not once was I "up" on what I'd deposited. A £5 spin returning 10p counts as a payout towards their RTP,... See more
Company replied
Company details
About Luckymate
Written by the company
This is LuckyMate's official Trustpilot profile.
LuckyMate was launched in 2025 and offers a dual-vertical platform that combines casino and sportsbook. With a strong focus on transparency, players enjoy fair promotions with no wagering requirements and no caps on winnings. The platform includes a wide variety of games from top providers such as Pragmatic Play, Play’n GO, Novomatic, Evolution, NetEnt, SpinOro, etc., covering everything from slots and scratch cards to live casino and crash games. LuckyMate is fully licensed in the UK and designed specifically for British players, offering a secure and user-friendly experience across both desktop and mobile.
Welcome Package
New players receive 50 Free Spins on Big Bass Splash when they bet £10 on slots.Regular promotions
LuckyMate players benefit from regular offers across both casino and sportsbook. Promotions include seasonal campaigns, leaderboard challenges, custom bonuses, tailor-made promos like Game of the Week and Free Spins Accumulator, and fan-favourites like Pragmatic’s Drops & Wins. Sports fans can also enjoy features such as Bet Builder, ACCA Boost, Bore Draw, Cashout and Early Payout.Visit the Promotions section of the website to view current offers and full terms.
Payment methods
LuckyMate supports fast, trusted and flexible payment methods to make deposits and withdrawals convenient and secure.Accepted payment options include:
Customer support
The support team is on hand to assist with any queries, providing timely help via:
Contact info
United Kingdom
- support@luckymate.co.uk
- luckymate.co.uk
2.0
Poor
121 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just joined the site a few days ago
Just joined the site a few days ago, I've seen the reviews of people not being paid out. I was paid out within 2 days of my request when I uploaded all the necessary documents.
People moaning about there welcome bonus, you have to wager £10 before it comes active on Big Bass Splash.
What i've found so far is the games are fair with there RTP not like some sites which I could mention are set to low.
Good bonus and sets of promotions available.
Only issue is the site could do with speeding up invest insome better servers and I'll up it to a 5 star.
October 9, 2025
Unprompted review
Reply from Luckymate
Dear Ruhim,
We're glad to hear about your positive experience so far, and thank you very much for sharing it with us.
Thank you also for your feedback regarding our servers.
Best regards,
The Luckymate Customer Support Team.
Rating upped as issues solved.
Problem fixed and Withdrawals now being paid. Recieved mine.
So dont worry I'm sure everyone else will too.
New site so minor teething problems but overall I would recommend. Good choice of games to choose from also.
October 2, 2025
Unprompted review
Reply from Luckymate
Dear Tanya,
We're glad to hear about your positive experience so far, and thank you very much for sharing it with us.
Best regards,
The Luckymate Customer Support Team.
SCAM SITE
SCAM SITE. DO NOT USE.
They do not give you 50 free spins, they take your money and Tobby their service person is very simly a LIAR he tried to get me to make even more deposits to get my bons. what a con
September 30, 2025
Unprompted review
Reply from Luckymate
Dear player,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your recent experience and that you felt disappointed with the handling of your bonus and communication with our team.
Please rest assured that LuckyMate is a fully licensed and regulated casino operating under the strict standards of the UK Gambling Commission. We take all feedback and concerns seriously, and transparency and fair play are central to how we operate.
We would like the opportunity to review your case in detail and clarify any misunderstanding regarding your bonus offer or interaction with our support representative. We kindly invite you to contact our Customer Support team directly so we can investigate and provide you with a clear resolution.
Kind regards,
The LuckyMate Team
Do not play unless you want to lose
Shouldn't be allowed UKGC licence. In several sittings and losing several hundred pounds, not once was I "up" on what I'd deposited. A £5 spin returning 10p counts as a payout towards their RTP, but I've genuinely never played at a worse casino, where you just do not win.
You can reply with RNG BS all you want - it can't be "random" if someone loses every time they play.
Do not play here unless you want to lose your money.
September 26, 2025
Unprompted review
Reply from Luckymate
Dear Tony,
Thank you for taking the time to share your experience with us.
We’re truly sorry to hear that your sessions at LuckyMate have left you feeling disappointed. We fully understand how frustrating it can be to play without seeing the results you were hoping for.
As a UKGC-licensed operator, we are committed to offering a safe and fair environment for all players. All of our games operate on independently tested Random Number Generators (RNGs), which ensure that every spin is entirely random and unpredictable. In addition, each game has a published RTP (Return to Player) percentage which indicates the theoretical average return over a very large number of spins. The accuracy of this data is verified by independent testing labs to ensure fairness and transparency.
We appreciate your feedback and in case you suspect any technical issues have affected your gameplay, our Customer Support team would be happy to go over your game history with you in more detail and answer any questions you may have.
Kind regards,
LuckyMate
Scam site.
Wish I had read the reviews first absouloutely appalling gameplay 😕
Avoid avoid avoid!!!!.
September 25, 2025
Unprompted review
Reply from Luckymate
Dear Kelly,
Thank you for sharing your feedback. We’re sorry to hear that your experience with us has not been positive.
We take concerns like yours very seriously, and we would like the opportunity to look into the specific issues you encountered. To do so, we kindly invite you to contact our Customer Support team with the details of your account and gameplay. This will allow us to review your case thoroughly and provide you with a clear response.
Our support team is available and ready to assist you directly.
Kind regards,
LuckyMate
They have stolen my money
They have genuinely stolen my money. After completing verification they then requested more when I wanted a withdrawal so it was sent straight over they now require a 3rd verification and request more. After sending this they are ignoring me. 9 says ive waited for a withdrawal that is not coming. They are just stealing money whether you win or lose. Worst bookmakers there is.
September 15, 2025
Unprompted review
Reply from Luckymate
Dear Aaron,
Thank you for bringing this to our attention. We are very sorry to hear about the frustration you’ve experienced with your withdrawal request.
As a UKGC-licensed operator, we are obliged to carry out thorough verification checks before releasing any funds. These checks are required to ensure that withdrawals are processed securely and paid to the rightful account holder. In some cases, additional documentation may be requested to meet regulatory standards, and we understand that this can feel inconvenient. Please rest assured these steps are never intended to withhold your funds, but rather to comply with legal obligations and protect our players.
We would very much like to review your case in detail and assist you in resolving this matter. We kindly invite you to contact our Customer Support team directly with your account details so we can provide you with a clear update on the status of your withdrawal.
Kind regards,
LuckyMate
Possible worst casino
Worst casino out of the lot, withdrawals take weeks I have given up waiting for my money so I will just go elsewhere . If you want fast withdrawals this is not the place to bet.
September 25, 2025
Unprompted review
Reply from Luckymate
Dear Zepron,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your withdrawal experience has been frustrating.
As a UKGC-licensed operator, we are required to carry out thorough verification checks before processing withdrawals. These measures are in place to ensure that funds are transferred securely and to the correct account, and sometimes this process can take longer than expected.
We would like the opportunity to assist you directly and provide an update on your withdrawal. Please contact our Customer Support team with your account details so we can review your case and help resolve any issues as quickly as possible.
Kind regards,
LuckyMate
This is a complete scam !
This is a complete scam !! Withdraw money 4 days ago nothing this is a scam website !! Don't not touch
September 23, 2025
Unprompted review
Reply from Luckymate
Dear James,
Thank you for sharing your feedback. We’re very sorry to hear about the frustration you’ve experienced with your withdrawal.
As a UKGC-licensed operator, we are required to perform thorough verification checks before processing any outgoing funds. These checks are in place to ensure that withdrawals are transferred securely and to the correct account, and sometimes this process can take longer than expected.
We would like the opportunity to assist you directly. Please contact our Customer Support team with your account details so we can review your withdrawal and provide a clear update.
Kind regards,
LuckyMate
Have not yet paid out my winnings
Have not yet paid out my winnings, any other casino would pay out within a day but it’s been over 5 and I am still get to receive anything and customer service live chat keeps saying the same generic answer! Very happy to take money and deposit asap but when you try and withdraw I’m not sure how it takes so long with zero response or update?
September 23, 2025
Unprompted review
Reply from Luckymate
Dear Player,
Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration you’ve experienced with your withdrawal.
As a UKGC-licensed operator, we are required to carry out thorough verification checks before processing any outgoing funds. These checks are in place to ensure that withdrawals are transferred securely and to the correct account, and we understand that this process can sometimes take longer than expected.
We would like to assist you directly and provide a clear update on your withdrawal. Please contact our Customer Support team with your account details so we can review your case and help resolve any outstanding issues as quickly as possible.
Kind regards,
LuckyMate
This place are pure scammers I did 3…
This place are pure scammers I did 3 dollar spins on there gates of Olympus Super scatter spin into nine bouns and got 20 dollars or less out of each one no zaps land wither it's spinning or in bouns pure scam avoid this place totally disgusting worse place I have ever played at
September 22, 2025
Unprompted review
Reply from Luckymate
Dear Matthew,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Gates of Olympus did not meet your expectations.
All of our games operate on independently tested Random Number Generators (RNGs) to ensure that every spin is fair and outcomes are completely random. Each game also has a published RTP (Return to Player) percentage, verified by independent testing labs, which provides transparency on the theoretical average return over a very large number of spins.
We understand that this can sometimes result in sessions that feel unrewarding, and we would like the opportunity to review your experience in more detail. Please contact our Customer Support team with your account details so we can investigate your case and address any questions you may have.
Kind regards,
LuckyMate
Total Scam
Total Scam. Won 0.67 with 50 free spins and lost 20 quid. That never happened with any other casino. Their slots are rigged. Avoid like the plague.
September 21, 2025
Unprompted review
Reply from Luckymate
Dear Tracy,
Thank you for sharing your feedback. We’re sorry to hear that your experience with our slots did not meet your expectations.
All of our games operate on independently tested Random Number Generators (RNGs) to ensure that every spin is fair and outcomes are completely random. Each game also has a published RTP (Return to Player) percentage, verified by independent testing labs, which provides transparency on the theoretical average return over a large number of spins.
We understand that this can sometimes result in sessions that feel unrewarding. If you would like, our Customer Support team is available to review your account and assist with any questions you may have regarding gameplay or bonuses.
Kind regards,
LuckyMate
Won £1202.80 last week and it’s still…
Won £1202.80 last week and it’s still in process for pay out. Please avoid this site
September 13, 2025
Unprompted review
Reply from Luckymate
Dear Ryan,
Thank you for sharing your feedback. We understand that waiting for a withdrawal can be frustrating, and we’re sorry for any inconvenience this delay has caused.
As a UKGC-licensed operator, we are required to perform thorough verification checks before processing any withdrawals. These measures are in place to ensure that funds are transferred securely and to the correct account, and sometimes this process can take longer than expected.
We would like the opportunity to assist you directly. Please contact our Customer Support team with your account details so we can review the status of your payout and provide a clear update.
Kind regards,
LuckyMate
Deposited 10 and put in the wrong code…
Deposited 10 and put in the wrong code for the welcome bonus accidently. Asked customer service and was told its a different code which I knew and If I deposited again I wont recieve it. So I withdrew without wagering roughly 5 minutes after depositing. 24 hours later I havent recieved my money back and have been told to wait as they are processed manually. Shambles go elsewhere, they're also asking for all kinds of documentation and pictures of debit card etc just to recieve my unwagered £10 back. Would give zero but cannot, worst online casino Ive signed up to and I have used a fair few
September 15, 2025
Unprompted review
Reply from Luckymate
Dear Player,
Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration caused by the issue with your welcome bonus code and your subsequent withdrawal.
As a UKGC-licensed operator, we are required to perform thorough verification checks before processing any withdrawals. These checks, which may include documentation such as proof of identity or payment method, are in place to ensure that funds are returned securely to the rightful account holder and comply with regulatory requirements.
We understand that this process can feel inconvenient, particularly when dealing with unwagered funds, and we appreciate your patience while it is completed. Our Customer Support team would be happy to assist with any bonus-related questions, as well as provide updates or guidance regarding your withdrawal, so we encourage you to reach out directly.
Kind regards,
LuckyMate
DO NOT USE THIS SITE SIGNED UP ADDED…
DO NOT USE THIS SITE SIGNED UP ADDED WELCOME BONUS THEN DIDNT RECEIVE IT TO BE TOLD I HAVE TO DEPOSIT AGAIN! CUSTOMER SERVICE SHOCKING JUST LIKE TO SHUT YOU OFF SO STAY WELL AWAY ACCOUNT CLOSED!
September 14, 2025
Unprompted review
Reply from Luckymate
Dear Emma,
Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration caused by your welcome bonus experience and the closure of your account.
Our Customer Support team is always available to assist with any bonus-related queries or account issues. We would encourage you to reach out directly with your account details so we can review your case and provide clarity on the situation.
We appreciate your feedback and take all reports seriously, as we continually strive to improve our service.
Kind regards,
LuckyMate
Great site
Great site. Had a few wins already with low deposits.
Lower review as I am still waiting on a 1 - 2 business days withdrawal requested early hours on 9th. So yesterday and today is two working days past. should be paid by now.
Will update to 5 stars if it is paid by morning. As it is a great site.
September 9, 2025
Unprompted review
Reply from Luckymate
Dear Player,
Thank you for sharing your feedback and for highlighting your positive experiences with our site. We’re sorry to hear that your recent withdrawal has taken longer than expected.
As a UKGC-licensed operator, we are required to carry out thorough verification checks before processing any withdrawals. These checks ensure that funds are transferred securely and to the correct account, and sometimes this can take longer than anticipated.
We would encourage you to contact our Customer Support team directly with your account details so they can provide a clear update on your withdrawal. We appreciate your patience and are happy to assist with any questions you may have.
Kind regards,
LuckyMate
Reply from Luckymate
Dear customer,
Thank you for sharing your feedback.
We completely understand that all of our players - rightly - would like to receive their winnings ASAP. We do try to make our Withdrawal timeframes prominent on our website, so that everyone knows what to expect when playing with us:
https://luckymate.co.uk/cash-out-policy
As a UKGC-licensed casino, we're under an obligation to verify the beneficiary of any outgoing transaction, and this is not a delaying tactic. The verification takes place once only per payment method used, and we inform all of our players about the documents we will need from them upon registration. We recommend that these be submitted even before you have a withdrawal request so that we can then proceed with paying that ASAP.
We would be glad to help further with your case, but we were unable to find an account under your name. Please contact us via live chat with your account details so we can review your information and address any questions or concerns you may have.
Kind regards,
Luckymate Customer Service
Scammer
It's. Not legit casino don't trust for your money it's scammer
September 3, 2025
Unprompted review
Reply from Luckymate
Dear customer,
Thank you for your feedback. We would like to assure you that we take these claims very seriously.
Please, note that as a licensed casino operator, we are subject to regular audits by UKGC and all our games are tested rigorously by the most renowned independent labs. As a company, fair play and integrity are our core values and our own team also routinely tests our games to make sure they are functioning properly. We use a Random Number Generator (“RNG”) software to make sure the winnings from the games, including from free rounds, is solely based on luck.
We would be very happy to understand why you feel this way and to help resolve any issues you might be experiencing. Since we did not manage to locate your account, please contact us via live chat with your account details and we will gladly review any questions or concerns you may have.
Kind regards,
Luckymate Customer Service
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