Lucra Mortgages Ltd Reviews 254

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I contacted Lucra last year September and I had the pleasure of dealing with Gary Banks who patiently answered all of my questions swiftly and efficiently. He understood my concerns as a buyer and lef... See more

Rated 5 out of 5 stars

Lucra mortgages were fantastic all the way through our house buying experiencing. Josh Keene was really helpful and made the stressful process as first time buyers much easier! He was always very quic... See more

Company replied

Rated 5 out of 5 stars

Had an amazing experience with Lurca Mortgages. Our adviser was incredibly informative and the process was ridiculously smooth. Everything was discussed with us in depth at times to suit us and they r... See more

Company replied

Rated 5 out of 5 stars

Was referred by a friend whose feedback was that they are really good. In reality, they are nothing but Amazing!!!! Spoke to a gentleman named Alex who knew what he was talking about, expert i mu... See more

Company details

  1. Mortgage Broker

Written by the company

We formed Lucra Mortgages with the intention of creating a customer focused brokerage offering high quality, fees free advice to our clients. With over 40 years combined experience in the mortgage industry, we are here to ensure that we use our vast knowledge to offer the best advice possible in all aspects of your mortgage journey.


Contact info

5.0

Excellent

TrustScore 5 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience!!

I didn't think it would be possible for me and my partner to obtain a mortgage, but Gary went above and beyond to help us achieve our dreams. Gary was absolutely amazing and I will definitely be using him and Lucra Mortgages in the future.

October 24, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you so much for your lovely review regarding Gary. I am so happy he has been able to help you!

Rated 5 out of 5 stars

Lucra Morgatge for Advisors and Insurance

I was recommended Lucra by an estate agent in bath and after going through 3 morgatge advisors who were not communicating well, it was a breath of fresh air to have the team from Lucra on hand for anything we needed. When people were on holiday, someone else stepped in. We then had help with insurance through them also, this care and attention continued. I couldn’t recommend them enough.

October 29, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you for the lovely feedback Cameron.

Rated 5 out of 5 stars

Incredible service

I was recommended to Lucra mortgages from a colleague as i was told they deal alot with NHS staff and get great deals. From the minute i filled out the application everything has been plain sailing and 100% stress free. As a single first time buyer i was going through this process alone with very little knowledge of it. Therefore, when things was explained in alot of detail but in a simple way it put my mind at ease. Special thanks to Gary Banks who deal with the whole process incredibly and was always available to talk if i had any questions. He is very knowledgeable and really did do everything in his power to help me when i was having issues with my solicitor. Would 100% recommend and when needed i will be using again.

April 10, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

We're delighted to hear about your incredible experience with Lucra Mortgages! Thank you for sharing your positive feedback.

Rated 5 out of 5 stars

Outstanding service josh was fantastic…

Outstanding service josh was fantastic kept us informed every step of the way. Explaining every step would highly recommend and we will use again for sure..

September 29, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

We are overjoyed to hear that Josh provided outstanding service and kept you informed every step of the way. Thank you for recommending Lucra Mortgages, Stewart!

Rated 5 out of 5 stars

Super helpful

Super helpful. Nothing was a problem for them. Quick to respond to emails
Came highly recommended to us by a friend and we would definitely recommend to others.

October 1, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

We are delighted to hear that you found our services super helpful. Thank you for recommending Lucra Mortgages!

Rated 5 out of 5 stars

highly recommended

Sorted out a good deal very quickly and were very helpful in the process

September 30, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

We're grateful for your positive feedback! Thank you for sharing your experience with Lucra Mortgages.

Rated 5 out of 5 stars

We were referred to Lucra Mortgages by…

We were referred to Lucra Mortgages by a friend and we were delighted with the service. They were prompt and efficient and gave an excellent service.

September 28, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

We're elated to hear that you were referred to Lucra Mortgages by a friend and had a great experience with our prompt and efficient service. Thank you for taking the time to share your feedback!

Rated 5 out of 5 stars

Refreshingly great experience! Highly recommend

Our experience with Lucra was excellent from start to finish. We had been recommended by someone who had already utilised their services to remortgage. Gary was really efficient, understood our requirements and provided us with the best product option for our needs. The communication was regular, accurate and timely which is often not the case when remortgaging. We couldn't recommend them highly enough.

August 1, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

We're glad to hear you had a refreshingly great experience with Lucra Mortgages. Thank you for recommending us!

Rated 5 out of 5 stars

Best Mortgage Brokers


I had an excellent experience working with Gary at Lucra Mortgages. He was instrumental in helping me secure a mortgage, guiding me through every step with expertise and patience. Gary took the time to understand my needs and found the best possible deal for my situation. His professionalism, responsiveness, and clear communication made the process smooth and stress-free. I highly recommend Gary and the team at Lucra Mortgages for anyone looking for a reliable and knowledgeable mortgage broker.

September 2, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you for your lovely feedback regarding Gary. I am glad to hear he made your experience so smooth and stress free.

Rated 5 out of 5 stars

Brilliant for insurance

Nathan was brilliant when discuss my insurance options with me. Kept the discussion concise and offered advice/recommendations where needed. Would 100% recommend.

September 2, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

We're pleased to hear that Nathan was brilliant in discussing your insurance options. Thank you for sharing your experience.

Rated 5 out of 5 stars

Excellent experience

Can't speak highly enough of Lucra, in particular Alex Raistrick, who helped us get our mortgage at a difficult time in the market. Knowledgeable, clear, responsive and nothing was too much trouble. Well surpassed our previous experience with alternative brokers.

August 16, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you for your wonderful feedback, Emily. We're thrilled to hear about your excellent experience with Lucra Mortgages and Alex.

Rated 5 out of 5 stars

Amazing service

Amazing service! Darren and his team took care of process advising and supporting- they gone above and beyond and I’m forever grateful! Highly recommending !

July 10, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

We are honored to have provided you with amazing service, Edyta! Thank you for recommending Lucra Mortgages.

Rated 5 out of 5 stars

Amazing service!!

Amazing service! Went through everything I needed to make a decision, gave great advice and extremely informative. Would recommend them without hesitation. Very grateful for everything they did.

July 17, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

We are utterly delighted to hear about your amazing experience with Lucra Mortgages. Thank you for sharing your feedback!

Rated 5 out of 5 stars

Excellent service

We had a great experience with Lucra Mortgages and would highly recommend them to anyone in search of a trustworthy and dedicated mortgage adviser. Gary went above and beyond to find us the most appropriate mortgage as well as to help push things through quickly and get our mortgage offer. Lottie and Isabella were very communicative and helpful with any queries or liaising with the lender for further information. Thank you!

July 5, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you so much Naomi! I am glad to hear Gary, Isabella and Lottie made the process as easy as possible.

Rated 5 out of 5 stars

Excellent company !

Tim Sayers from start to finish has been professional, prompt and has navigated what is a stressful process, to those not in finance, a seamless experience. Having then been passed to Tim’s colleagues to discuss home insurance and life insurance, both colleagues have equally provided excellent service. The team are helpful, approachable and put complex finance into simple terms. Thanks again and I’ve already recommended your company to friends and colleagues.

July 8, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you for the great review Paula. I am so pleased to hear Tim made the process so seamless.

Rated 5 out of 5 stars

An excellent mortgage and insurance deal, brilliant customer service

My partner and I first met with Darren from Lucra Mortgages in January and he has been an incredible help throughout the house purchase process. As first time buyers, we were essentially clueless about what it all involved, but Darren explained everything very clearly, made time to speak to us in the evenings after work, and always responded to our (sometimes no doubt stupid) questions via email and Whatsapp, remaining patient and friendly throughout. Nathan, who handled our life and illness insurance, was also brilliant, even making time to speak to us when he was on annual leave. We are delighted with our mortgage deal and have recommended Lucra to everyone we know who is looking to buy a house.

July 8, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you for the kind review Joseph! Glad to hear Darren and Nathan were able to help.

Rated 5 out of 5 stars

Amazing company

Nathan was professional and extremely helpful whilst sorting out our personal insurances. Would highly recommend the company and Nathan in specific for your personal insurance needs! Thank you Nathan!

July 5, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you so much for your lovely comments regarding Nathan. I am glad he was able to help!

Rated 5 out of 5 stars

Josh is very easy to talk to and very…

Josh is very easy to talk to and very professional, our mortgage application went smoothly well and got our offer as we anticipated it to come through

May 15, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you so much for the review Marco. We really appreciate it!

Rated 5 out of 5 stars

We have recently been in contact with Josh and Keana

We have recently been in contact with Josh and Keana to arrange our mortgage and income protection, and both have been great. They really help my wife and I understand all the jargon that comes with these process and worked with us to work out what levels of cover we actually needed. Both were very personable and easy to get on with.

June 6, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you so much for the lovely feedback regarding Josh and Keana. We really appreciate it and I am glad we were able to help you.

Rated 5 out of 5 stars

Absolute legends

Lucra got me a decision in principle for an auction I was bidding on but didn’t win. The Lucra team really know their lenders and how to find you the best mortgage. Our income is a real mix including self employed and they knew how to make the most of it. They are diligent, ethical and transparent about the risks which gave me assurance and the knowledge to make decisions. They were readily available and answered all my questions patiently and thoughtfully. I couldn’t recommend them highly enough. I wouldn’t hesitate to use them again and recommend them to others.

May 24, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you Jennifer! I am so glad we were able to help you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look