Lucra Mortgages Ltd Reviews 

254
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I contacted Lucra last year September and I had the pleasure of dealing with Gary Banks who patiently answered all of my questions swiftly and efficiently. He understood my concerns as a buyer and lef... See more

Rated 5 out of 5 stars

Lucra mortgages were fantastic all the way through our house buying experiencing. Josh Keene was really helpful and made the stressful process as first time buyers much easier! He was always very quic... See more

Company replied

Rated 5 out of 5 stars

Had an amazing experience with Lurca Mortgages. Our adviser was incredibly informative and the process was ridiculously smooth. Everything was discussed with us in depth at times to suit us and they r... See more

Company replied

Rated 5 out of 5 stars

Was referred by a friend whose feedback was that they are really good. In reality, they are nothing but Amazing!!!! Spoke to a gentleman named Alex who knew what he was talking about, expert i mu... See more

Company details

  1. Mortgage Broker

Written by the company

We formed Lucra Mortgages with the intention of creating a customer focused brokerage offering high quality, fees free advice to our clients. With over 40 years combined experience in the mortgage industry, we are here to ensure that we use our vast knowledge to offer the best advice possible in all aspects of your mortgage journey.


Contact info

5.0

Excellent

TrustScore 5 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(254)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Matt kept us up to date, answered all our questions and concerns, and found us the best mortgage rate available. Everything was done online so it was quick and easy. Would highly recommend.

May 7, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you for the great feedback Dan!

Rated 5 out of 5 stars

Absolutely fantastic service from start…

Absolutely fantastic service from start to finish. Gary handled our case with expert care and attention from the start; making what is often referred to as "the most stressful thing you can do" an incredibly calm and satisfying experience.
We were kept in the loop at all times with regular updates. Never had to chase, never questioned competence.

May 16, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you so much for the lovely review. I am glad to hear Gary made the whole experience as stress free as possible for you.

Rated 5 out of 5 stars

Excellent first meeting

I had a really positive experience with Lucra mortgages. Alex was really helpful, and for someone who doesn’t know a thing about mortgages - he was very patient, and explained it all to me very clearly. I can’t ask for more than that!

April 19, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you so much for the lovely review. We really appreciate it!

Rated 5 out of 5 stars

Matt Barlow was absolutely fantastic

Matt Barlow was absolutely fantastic. Amazing attention to detail with really great quick and clear communication. Dream process from start to finish in what has the potential to be a super stressful experience!

April 25, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you for the review Lisa! I am glad we made the process super easy for you.

Rated 5 out of 5 stars

I would whole heartedly recommend Lucra…

I would whole heartedly recommend Lucra Mortgages.

They have enabled me to get my first sole mortgage and the process was so smooth.

Tim Sayers and Isabella Mann were absolutely amazing!! They kept me updated regularly and their speed of response was second to none.

I will definitely use them again.

April 25, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you so much for your lovely review. I am so pleased Tim and Isabella made the experience so smooth for you.

Rated 5 out of 5 stars

Fantastic experience getting a mortgage…

Fantastic experience getting a mortgage - guided us throughout and responsive to phone calls and questions. Thanks to Matthew Barlow in particular!

April 15, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you for your review! I will pass your comments onto Matthew. We really appreciate it.

Rated 5 out of 5 stars

Made our lives as FTB so much easier!

Darren & Matt were beyond helpful at assisting my partner and I purchase our first property.

Mortgages can be so confusing and as a first time buyers they really took the time to explain everything and made it easy to understand.

Thank you both & look forward to using you to remortgage in the future!

December 22, 2023
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Hi Danielle, Thank you for the lovely review! I am glad to hear Matt and Darren put you at ease during the process. We look forward to working with you for your remortgage!

Rated 5 out of 5 stars

They are the best

They are the best! Always happy to talk through options and support you in understanding these. Very good communication throughout the process. Have referred them to a number of friends and everybody is extremely pleased with their services.

April 9, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you Emily! We really appreciate the feedback.

Rated 5 out of 5 stars

As a first time buyer

As a first time buyer, I highly recommend Lucra mortgages . Tim Sayers was fantastic, professional, friendly, communicated throughly the process and so supported. Even when our initial mortgage company refused to lend, Tim was not deterred and battled on for us and finally we got the answer we waited for - we had our mortgage offer . Can not thank Tim enough! Get googling guys you won’t be disappointed

April 5, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Hi Sandra, thank you for your lovely review. I am glad to hear Tim has been able to help and has made the progress easier for you.

Rated 5 out of 5 stars

Just a great experience

I could not recommend Lucra highly enough. I always felt listened to and Darren was willing to go above and beyond to meet our mortgage needs. The team are polite and professional and act with integrity, they really are a broker to be trusted. Keana did a fantastic job with our insurance needs also.

If you're looking for a trustworthy mortgage broker, Lucra would be the first company I'd go to. Thank you again!

March 1, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you for your kind feedback Callum. We really appreciate it and I will pass your comments onto Darren.

Rated 5 out of 5 stars

Lucra Mortgages- incredible experience, highly recommend

My husband and I were recommended Lucra mortgages and were so glad that we took that recommendation. We had another advisor prior to that who was good but unfortunately they gave some incorrect advice to us that almost cost us our dream home.

After feeling like we could have lost the house we really wanted to buy, we spoke to Josh at Lucra Mortgages and he advised us that the home was actually within our reach. We would not have the right mortgage for our dream house if it wasn’t for him. Josh was a pleasure to deal with and extremely efficient- he was very responsive and went out of his way to continue to seek out better rates and let us know when products became available in our favour.

We are truly grateful to Josh and all the work he did for us to secure the mortgage and we would highly recommend anyone to use Lucra Mortgages.

February 29, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Hi Rebecca, thank you for the lovely review regarding Lucra and Josh! I am so pleased Josh was able to help you both.

Rated 5 out of 5 stars

Highly recommended

Amazing experience and support in this challenging moment of purchasing a first home! Alex was the main agent I dealt with in addition to Isabella. So supportive throughout, available, compassionate, accurate. Honestly, couldn't have wished for a better team! Massive thanks.

February 5, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thanks for the lovely feedback May!

Rated 5 out of 5 stars

Very professional

Very professional, not pushy and extremely helpful in sorting out insurance. Keana was amazing and would highly reccomend.

March 16, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you Abhijit, glad to hear Keana was able to help you with your protection needs.

Rated 5 out of 5 stars

Worth their weight in gold.

A reluctant first time buyer facing arguably the most volatile mortgage market in decades. Darren and the Lucra team guided me through the process from beginning to end. Efficient, knowledgable, communicative and available - always with soul. I felt reassured and lucky to have them on board. Out of all the things to worry about over the past 4 months it was never my broker. Solid gold service.

March 14, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you for the feedback Michael, we really appreciate it! I am glad to hear Darren but you at ease during a stressful time.

Rated 5 out of 5 stars

Matt Barlow - fantastic mortgage expert

Matt Barlow is an absolutely fantastic mortgage expert.

Having previously dealt with Ben Tadd, also a first class experience, I keenly followed him to his Lucra business.

It is evident that the culture at Lucra is razor sharp and customer focussed. The team there go above and beyond, I wish them every success moving forward.

Couldn't recommend Matt, Lottie, and the Lucra team more highly.

March 1, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you so much for following Ben to Lucra! I am glad to hear Matt and Lottie were so helpful. Thank you again for the feedback.

Rated 5 out of 5 stars

Gary Banks is excellent - would highly recommend

Absolutely delighted with my experience with Lucra. Gary in particular was brilliant throughout the entire process of my purchase. He was responsive and really vigilant - always going above and beyond to make sure I got the best deal.

He’s an asset to the team at Lucra and I’m really grateful!

March 6, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you so much Zoha! So glad to hear Gary was able to help, I will pass on your feedback.

Rated 5 out of 5 stars

Great team, would recommend

Darren, Gary and Isabella were great when securing our mortgage. Professional, quick, friendly and competant. Would recommend.

March 4, 2024
Unprompted review
Lucra Mortgages Ltd logo

Reply from Lucra Mortgages Ltd

Thank you Lucy. Glad to hear Darren, Gary and Isabella were great!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look