I bought some Lucy Quartermaine earrings from Ernest Jones in Chester a couple years ago which I love. Unfortunately the post on one of them had become bent and therefore wasn’t fastening correct... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I popped into a local jewellery shop a few weeks back as I really wanted to buy 3 necklaces in different lengths to make a tier effect. Everything I saw was pretty much standard & nothing sto... See more
Company replied
Thrilled with my new crossover drip bangle as I have already purchased the yellow gold & rose gold & now have the silver so I knew that I would be happy as the design is so elegant that I wear it... See more
Company replied
Ordered a bracelet online as a special birthday gift. Ordered on Monday and paid £10 for next day delivery. Received an email at 13.44 on Wednesday saying order had been dispatched! I hope the presen... See more
Company details
Written by the company
Drop, Splash and Melody– words which are unexpected to hear when speaking of jewellery collections. However, Lucy Quartermaine’s mantra of, ‘life is too short to wear boring jewellery’ is just one example of why she is constantly raising the bar to stand out. Her bold designs have led to her jewellery being instantly recognisable and truly one of a kind. Lucy Quartermaine is an innovative silversmith and designer. She is able to fuse her design ambition alongside working knowledge and practice of an experienced silversmith. As a result, Lucy has created remarkable pieces in all shapes and forms, capturing snap shots of fluid elements in motion. Based in Chester, Lucy also draws inspiration from her own life experiences. A memory with a loved one, or a moment with her children, she is able to recreate these moments with exciting designs that speak her personality as well as make people feel good whilst wearing her jewellery. Above all else, Lucy’s jewellery stands out next to others due to the unique aesthetics of the brand. All of the jewellery is polished to the highest standard which is featured in many windows across the UK drawing attention to new customers every day. These design led pieces are turning heads of British retailers and she is endlessly developing her customer base due to her dedication to customer care, regular fresh designs and the consistent high quality in her jewellery!
Contact info
The Old Coach House, CH1 4EN, Chester, United Kingdom
- 01244380842
- info@lucyqdesigns.co.uk
- lucyqdesigns.co.uk
Lovely earrings and delivered within…
Lovely earrings and delivered within given timescales. Only downside is I wish I’d asked for gift packaging, but assumed -wrongly - that they would be packed in a box as they are when purchased from a high street jeweller! Will know in future.
August 22, 2022
Reply from Lucy Quartermaine ltd
Thank you for your review, we appreciate it.
Lovely earrings and ear cuff
Lovely earrings and ear cuff. Ordered on Friday morning and arrived on Saturday! Magic! Perfect!
August 8, 2022
Reply from Lucy Quartermaine ltd
Thank you for your review Jenny, we appreciate it.
Lovely bangle my daughter was thrilled…
Lovely bangle my daughter was thrilled with it
Only downside was communication with customer service no reply to messages or email when I had a query about delivery. Otherwise great, have ordered again today
July 31, 2022
Elements Air Armour Ring
Amazing ring, absolutely stunning, very comfortable, easily adjustable with the Wow factor. Requested next day delivery and sure enough its here today! Fantastic company thankyou Lucy and the gang x
July 28, 2022
Unprompted review
Reply from Lucy Quartermaine ltd
Thank you for your lovely review
Beautiful necklace, shocking packaging
EDIT: For anyone reading this and seeing that, in their response below, the company said they’d like the opportunity to discuss this, and then thinking they’d offer something like a discount off future purchases, I rang them.They didn’t. The response? To ask me to repeat what my review had said and reply sorry, we’ll look into our packaging policy. That’s it….
The silver Elements necklace is beautiful, unique and excellent value for money. However it was really badly packaged and despite a jewellery box, gift bag and dust bag all being included in the padded envelope, the necklace itself was just stapled into a little plastic bag, then dropped in the envelope, not even put in the box it was meant for! It arrived tangled and screwed up. It took me half an hour to untangle the chain from the extender then another 10 minutes to work out how the pendant and its dangly bits should fall as they had become wrapped over each other. The experience was disappointing and nothing like the exciting “reveal” I’d been anticipating when I spent almost £200 on this necklace.
July 23, 2022
Unprompted review
Reply from Lucy Quartermaine ltd
Hi Clare,
We would like to apologise for your experience. To protect our jewellery from possible scratches and knotting we place all our Jewellery in a clear plastic bag.
It is important for us as a retailer to offer an exceptional shopping experience – We would like to take the opportunity to speak with you to discuss this further- our contact number is: 01244380842
If there is anything else we can do, please don’t hesitate to reach out.
Reply from Lucy Quartermaine ltd
Thank you for your lovely review
5 stars says it all
5 stars says it all. Beautiful items they must be or I would not buy them - however, the price coupled with the quality aftercare sets Lucy Quartermaine ltd apart from the rest.
July 17, 2022
Reply from Lucy Quartermaine ltd
Thank you for your lovely review
Nice website, lovely jewellery
Nice website, easy to navigate. Love the earrings I bought, attractive packaging too, so great for gifting. Delivery was within a good timeframe
July 10, 2022
Reply from Lucy Quartermaine ltd
Thank you for your review
Hi items arrived on time and fantastic…
Hi items arrived on time and fantastic designs and quality as ever
July 6, 2022
Reply from Lucy Quartermaine ltd
Thank you for your review
Gorgeous!
I bought the Element earrings this time. Great to get these beauties with 20% off. They are really elegant, indeed, I have five pairs of Lucy’s earrings now, in both the silver and rose gold plating, and two of her bracelets. They are so different from anything else on the market. The style is contemporary and suitable for day and evening wear. I know I’ll be back for more of Lucy’s stunning designs! Thank you very much.
July 5, 2022
Reply from Lucy Quartermaine ltd
Thank you for such a lovely review
The earring studs were bent and don’t…
The earring studs were bent and don’t fit the other part of the earring very well at all… they don’t drop right. I loved the last earrings I boughtZ so bought these for my nieces 21st… very disappointing.. also the quality not as god as previous
June 26, 2022
Reply from Lucy Quartermaine ltd
We apologise for this. We pride ourselves on our customer service. We are more than happy to replace the broken earrings for you. Please don't hesitate to contact us to arrange this.
Lovely pieces of jewellery
Lovely pieces of jewellery, quick delivery and beautifully presented.
June 25, 2022
Reply from Lucy Quartermaine ltd
Thank you for your lovely review.
Limited Edition pearls
I'm a big fan of the drip range and I also like pearls so when I saw there was a range that seemed to combine them I had to treat myself. I got the necklace and bracelet and they are limited edition. I'm very please
June 19, 2022
Reply from Lucy Quartermaine ltd
Thank you for your lovely review Lynsey.
Thrilled with my new crossover drip…
Thrilled with my new crossover drip bangle as I have already purchased the yellow gold & rose gold & now have the silver so I knew that I would be happy as the design is so elegant that I wear it everyday but still feel ‘fancy’ when it gets admired & more than happy to say where I got it.
The quality is brilliant & well made & this time I also received a free pair of earrings which are beautiful so they were a gorgeous bonus!
Would highly recommend shopping here.
Elaine Muir, South Lanarkshire
June 17, 2022
Reply from Lucy Quartermaine ltd
Thank you for a lovely review Elaine! We are happy to hear you are pleased with the jewellery.
Reply from Lucy Quartermaine ltd
Thank you for your kind review Eileen.
'Elements' ear studs
I purchased these ear studs as a gift for my daughter in law as I know she has other items in this jewelry range. The items arrived in a lovely gift box the day after ordering, so full marks for service and presentation.
May 30, 2022
Reply from Lucy Quartermaine ltd
Thank you for your review Maureen.
Great website
I have ordered from Lucy
Quartermaine previously and again on this occasion it was easy and smooth to order and pay
May 26, 2022
Reply from Lucy Quartermaine ltd
Thank you for your review Allyson
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.