Ludimusic.com Reviews 785

They sold me an Epiphone USA Casino (2500+ EUR) as NEW (serial 208230108), that had clearly been repaired.

The back of the headstock had been sprayed over with black paint - the edges where it was taped off show the original/correct tinted clear over wood colour underneath. So much paint was applied that the stamped serial number and stamped 'Made in USA' markings had been filled in level - only the first 3 numbers were not filled in with paint.

It has lacquer bubbling on a 5cm portion of the back of the neck (around 8th fret) - it looks like somebody held a flame too close to it. It also has a wear through on the paint on a small part of the headstock edge.

I bought it online and asked for pictures (did not get the back of the headstock). I also queried the condition and was told by a sales rep that there were no defects.

I have since been in contact with Gibson and they confirmed it does not look right, and that this serial number was sold to Ludi as New and not as B-Stock/factory second. Nor do they have any record of it coming back at any time for repairs.

Even on the slim chance this left Gibson in this condition and it was considered by Gibson as new/factory fresh, it is still very obviously something Ludi Music should point out as it does not meet the expectations of the model. It's not just an example of poor quality control from Gibson, it is a poorly done cover up of some kind of non-disclosed damage.

I returned the guitar and received a full refund (including shipping) on the basis it was not as described.

The model was out of stock after my purchase and is now back in stock (shortly after this arrived back), as of end April 2026. I can only assume it is the same guitar (only stock Gibson images are shown). As of today, there isn't any mention of this repair - Buyer Beware!

If you are interested in the model, ask for serial number and clear pictures of the back of the headstock - you will wince!

Return shipping refund refused for non-compliant goods
I ordered 10 connectors, that did not match the description (non-compliant goods). While the item price was eventually settled through PayPal, LudiMusic is still refusing to reimburse the mandatory €12.00 return shipping costs.
The Issue: Under Portuguese law (DL 24/2014, Art. 12) and EU Directive 2011/83/EU, the merchant is strictly liable for all return costs when goods are non-compliant. LudiMusic is ignoring these legal obligations despite multiple requests.
The after-sales service regarding legal reimbursements is absolutely insufficient. Instead of forcing customers to fight for small amounts like these €12.00, the company should immediately authorize lawful refunds for non-compliant items.
I am willing to update this review as soon as the €12.00 is credited to my PayPal account.
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Portuguese version below:
Título: Direitos do consumidor ignorados: Sem reembolso dos custos de devolução (Encomenda 137722)

Encomendei 10 fichas (Encomenda 137722) que não correspondiam à descrição (mercadoria não conforme). Embora o valor dos artigos tenha sido resolvido através do PayPal, a LudiMusic continua a recusar o reembolso obrigatório dos custos de envio da devolução, no valor de 12,00 €.

O Problema: De acordo com a lei portuguesa (Decreto-Lei n.º 24/2014, Art. 12.º) e a Diretiva UE 2011/83/UE, o vendedor é estritamente responsável por todos os custos de devolução quando os bens não estão em conformidade. A LudiMusic está a ignorar estas obrigações legais, apesar dos vários pedidos efetuados.

Feedback Construtivo: O serviço pós-venda relativo a reembolsos legais é absolutamente insuficiente. Em vez de forçar os clientes a lutar por pequenos montantes como estes 12,00 €, a empresa deveria autorizar imediatamente os reembolsos legítimos para artigos não conformes.

Estou disposto a atualizar esta avaliação assim que os 12,00 € forem creditados na minha conta PayPal.

Update 24.04.2026:

[English]
LudiMusic (Ludimax Com Trading LDA) has officially ignored the 15-day legal deadline to respond to my formal complaint in the Livro de Reclamações Eletrónico (Ref: ROR00000000045555374). Despite a successful PayPal claim, they still refuse to refund the 12,00 € return shipping costs for non-conforming goods, violating DL 24/2014. I have now notified the ASAE (Portuguese Economic Authority) regarding their failure to respond and the illegal withholding of funds.

[Português]
A LudiMusic ignorou o prazo legal de 15 dias úteis para responder à reclamação oficial no Livro de Reclamações Eletrónico (Ref: ROR00000000045555374). Apesar do caso ganho via PayPal, continuam a recusar o reembolso dos 12,00 € de custos de devolução de um bem não conforme, violando o DL 24/2014. O caso foi agora comunicado à ASAE devido à falta de resposta e ao incumprimento da lei.

I have been looking for a specific acoustic guitar for months. By specific i mean color + reputable brand / good quality combination. I was desperate. Nothing in my region, nothing basically anywhere. And then I stumbled upon ludimusic. They had a guitar model that wasn’t really available anywhere else apart from 2 other websites that had it listed, but didn’t have it in stock. And to my surprise, it WAS in stock here. It was exactly what i wanted. I was even more pleasantly surprised to see they ship internationally. I ordered it immediately. Shipment was fast, DPD was a bit slower but i didn’t mind. It arrived today, packed in one extra box on top for safety and there wasn’t a single issue. Delivery was quite cheap too considering how far the guitar was travelling. It was my first experience shopping here, and it was the best. Like the title says, they saved me by simply just having and selling my dream guitar & packing it safely so that it arrived in perfect condition. Thank you ludimusic!

Gonçalo at Ludimusic helped me remotely with the purchase of a classical guitar. I could not try or see the instrument myself, but he was incredibly service oriented, sending me pictures and giving me many inputs about the two guitars of the same model he had in stock so I could choose between them. Top service and a very kind and proactive seller. Thank you Gonçalo and Ludimusic. I am very happy with the instrument.

This is the first time I have used LudiMusic and I was not disappointed. I had been searching for a particular guitar and LudiMusic had it in stock at a very competitive price. I purchased online and the guitar was delivered by DPD to a pickup point with 2 working days. The guitar was well packaged and in perfect condition. I cannot fault the service, life could be far less stressful if all online retailers were able to perform this well!

I recently purchased a guitar which had been discontinued by the manufacturer so I was delighted to find it here from Ludi Music. I had found the same guitar on a small number of other sites but for around €100 more!
I did email regarding the price as originally I thought the price was a bit lower before I input my location, I received a quick and friendly reply which explained that within Portugal musical instruments are subject to a lower vat rate than those exported. It all made perfect sense, the price was still very good and I was happy to go ahead with my order.
The guitar arrived in Ireland in approximately 1 week, it was very well packaged and was in perfect condition.
The guitar itself (LTD EC-1000 honey burst) is excellent, the finish is flawless, the pickups sound amazing.
Based on my experience I would be happy to recommend Ludi Music and order from them again myself in thd future.

This company tried to hold me financially responsible & keep my money for a guitar I bought from them online which I never recieved/got lost in transit. They ignored my many requests for my refund despite me giving them resonable time and fair chance to respond to said requests. They also ignored the dispute I raised through PayPal. They had complete control over the shipment and my money when I had neither. The shipping company would not give me information about the lost shipment because security protocol had not being followed and so because there was no way for the shipping company to verify who I was, they could not release information about it to me but only to the sender. So I had no agency over the shipment nor my own money.

The only way I was able to get my money back was by issuing a chargeback through my bank. It took me 48 days to get my money back.

I will never deal with this company again.

Excellent customer service. Bruno was extremely polite and helpful. I purchased an Ibanez RGR652AHBF at a good price. Unfortunately, it had a minor issue. Ludimusic immediately collected the guitar at their expense, resolved the issue and returned it back to me. They also performed an excellent setup for only the cost of materials. I will definitely shop here in the future!

Did not complete the purchase online. The intend of this review is only to make everyone aware that the prices on the web site changes dramatically when shipped outside Portugal! Be aware of this! The solution is to go to Portugal and buy it from their local store to get the low price.

We bought a piano which had several late response key, very tight. So, after contacting store we had to pack it ourselves and send it back to the store to have the keys repaired. It's been more than 2 weeks that we are waiting for the piano to come back. No one offered to send a new one right away.

Great service. I ordered a particular guitar that wasn't available anywhere else. And I was very worried about buying online from a company that I had never dealt with before. The. Guitar arrived safe and sound in Ireland where I live. So my experience was 100% great with Ludi music.

I ordered online from Ludimusic webshop a pro level trumpet made by Yamaha. I'm from northeastern part of EU. The comunication with the shop team was good, the delivery was fast and safe, the instrument was brand new and the set of accompanied accessories was as described and expected.
Great transaction, thank you!

Fast processing, next day shipping, with total of 5 days delivery to Denmark (with GLS). Thank you for great service 🤘🏻

I've been looking for an electric guitar. I've found two attractive offers, more or less of similar price. One offer was at Ludimusic website. I tought to myself - great, multiple options, no need to rush I can think of it one more day (1100 EUOR is a lot of money).

The next day, I went for buying the guitar on the other site - however it was soldout. Told myself - no worries there is also LudiMusic. Went happily online and started buying the guitar, however when I updated my country (Denmark, part of EU) - the price jumped to 1218 EUROS. WTH?!? Had I know I will need to pay extra 118 EUROS, I would had bought the other one yesterday, while it was already available.

This was super annoying and NOT cool!!

I bought the guitar in Ludimusic since it was soldout in most other online stores, or was much more expenssive. So the price was attractive and the shopping experience was very easy and streight forward.

I'm not sure its a terrible place to buy things, but when I tried to buy a guitar pedal it was advertised at 1 price but after I'd activated an account and signed in the price jumped up 110 pound making the products swing from good value to bad value. The sign up process was also not able to be completed by phone, so it took a long time as I had to do it all on the computer as well. All up a waste of time. Lunimusic, get back to me and show excellence of service by allowing me to buy the Line 6 Stomp for 454 pound as you've advertised and I'll take down this review.

Very fast shipment and very well packaged (double box).
Fast response to email.
Lowest price of the keyboard I bought (Korg EK-50).

Good communication, great condition. Hope to collaborate in the future more.

Me and my friend asked to try some guitars bc we wanted to get a feel of what to buy but we were not well treated and they encouraged us to leave the store after we tried one guitar. They said they had other costumers and they said we weren't that not to buy and they told us to stop trying the guitars. How am i supposed to buy something that i don't know the feel?

Nice guitar but when I questioned the fact it had a small mark (dent) on it, the response was defensive and to be honest, unfriendly. Maybe something was lost in translation but I was left feeling they thought I was trying it on, rather than reporting a genuine problem.

A bit more empathy and some constructive advice on how I might deal with the mark would have been better.

Bad customer service experience. Ended up purchasing the wrong product due to the bad UX on the website and not clear labelling. Was not accommodating at all when I tried to return it.