Luminasonic Reviews 115

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, including delays in receiving products. People also experienced problems with payments and order processing. Reviewers consistently mentioned a lack of communication from the company, with emails going unanswered and attempts to contact customer service proving futile. Furthermore, many consumers expressed dissatisfaction with the refund process.

What people talk about most

Order

Customers consistently express strong dissatisfaction with their orders. Many reviewers report not receiving... See more

Product

Consumers express significant dissatisfaction with the product experience, primarily due to not receiving... See more

Payment

Reviewers consistently express strong dissatisfaction with the payment process. Many customers report that... See more

Customer communications

Clients share negative opinions on contact. Many reviewers report that the company does not respond to emails... See more

Refund

Customers had negative experiences with refunds. Many reviewers report not receiving what they paid for, with... See more

Based on these reviews

Rated 1 out of 5 stars

Absolute shocking company Still waiting for items to arrive 6 months after they were ordered. Reply to messages saying there is stock issues to keep you from complaining, Items looked great online... See more

Rated 1 out of 5 stars

Scam Company! Paid for lights and VIP shipment and they never arrived, no follow up, no contact from company, even though my credit card was charged immediately! I sent several emails asking where my... See more

Rated 1 out of 5 stars

Absolutely not even the One Star. Stealing money from your CC and goods never arrived. Tried to contact .. promise to resend the goods.. But of course no re-shipping money gone.... They play is smart... See more

Rated 1 out of 5 stars

Never ordered my 59 Euros worth of products, from April of this year. I tried to be in touch with the customer service through their website numerous times, and their posts on Instagram and Facebook.... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

115 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Yet another scam

I wished I had looked on here first. I realise I've been fooled too. Ordered a month ago and no sign of them. Don't expect them to arrive now.

August 29, 2024
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company, do not buy!
Ordered one of their special offers of 2 lamps but then the order confirmation was for a different price (more expensive) and was only for 1 lamp.
Emailed them straight away to cancel, no reply. No phone number either. Contacted again, still no reply and no sign of order being delivered either.
Transaction on account says the charge came from Winnipeg Canada.
Do not purchase from them!!

September 21, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible !!!

Terrible !!!

Cheap packaging and light was not as expected! Their customer satisfaction guarantee does not extend to changing your mind. Over priced rubbish!!!! Shame on me for being stupid enough to buy something advertised on Facebook!! Arrived after 1 month!!!

September 18, 2024
Unprompted review
Rated 2 out of 5 stars

No customer service

I received my 2 lights but unfortunately one of the 2 lights is not working, they asked me for videos which I did I now I just don’t have any response from them for over a month…

August 1, 2024
Unprompted review
Rated 1 out of 5 stars

Look like I have been scammed as well

Look like I have been scammed as well. Ordered lights a month ago and still haven’t received them. Pretty sad that we have so many scammers on line these days. Think I will go back to shopping in physical stores……

September 3, 2024
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam! Don’t order anything from this company. They’ll help and reply when they think you’re a new customer, but completely silent once you’ve bought something. The lights are actually terribly cheap and only last a few hours, definitely go somewhere else, even Amazon, as at least you can return or get a replacement if it’s faulty.

August 11, 2024
Unprompted review
Rated 1 out of 5 stars

Its a scam

Its a scam.
I ordered 2 months ago and it has not shipped. From review below can see this is a common strategy. Stay far far away!

July 11, 2024
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam! They don't deliver, they just take your money. They fake that they have sent your products but got lost and they will resend them, just to delay your complaining long enough, so that you don't get your money back, since there is a limited time period you are allowed to do so. STAY AWAY!!!!

May 16, 2024
Unprompted review
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