Lumineorganics Reviews 1,403

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,413 reviews, reviewers had a great experience with this company. Customers frequently praise the customer service for being very quick to respond, helpful, and pleasant to deal with, often resolving issues promptly. Many people appreciate the efficiency and professionalism of the support team, noting that inquiries are handled swiftly and politely. The overall sentiment highlights excellent customer service and a positive experience with their responsiveness. However, some customers also noted issues with unauthorized subscriptions and difficulty canceling them, leading to unexpected charges. There were also concerns about product information, such as missing country of origin or dosage instructions on labels, and some felt the products did not work as hoped.

What people talk about most

Product

Customers had ambiguous experiences with product, with some reviewers expressing satisfaction, noting that... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as superb,... See more

Order

Consumers find order experiences to be ambiguous, with many praising quick responses and easy cancellations... See more

Subscription

Reviewers mention ambiguous feedback about subscription, with many expressing frustration over unknowingly... See more

Response time

Users describe positive interactions with response times, with many customers praising the quick and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I only gave this a 4 star since I've only taken it a short while and don't know the full benefits. I ordered the collagen (all 5 types) after reading previous reviews, and recommended by my MRC coach... See more

Rated 4 out of 5 stars

Looked into the NAD+ and have taken these for one month. Mistakenly took out a subscription and wished to cancel. Despite the next order having been raised the customer services located the order can... See more

Rated 4 out of 5 stars

This product seems to be helping my saggy skin due to rapid weight loss. It does not upset my stomach and so far I'm very pleased with it. The delivery took a little longer than I would have liked bu... See more

Rated 4 out of 5 stars

I’ve been using this product every day for about three weeks now. I didn’t think it was helping much until I saw another ad for it. Then I realized how much my Pcos facial hair has really changed. My... See more



Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had an issue with an order

I had an issue with an order. The response from Lumine was very fast and professional. I only had to contact them once to have the issue resolved. Please note it was NOT an issue with the product, just a problem with the order process.

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

do not waste your money

do not waste your money. been waiting a month, still have not gotten my order. been told to keep waiting. will not give an expected arrival date, will not give a refund. after my 3rd time contacting the business, now they will not respond to me. it is a rip off!

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

1st class customer service

1st class customer service. Slight technical issue on my order I emailed them and it was sorted straight away. I’m very happy with the outcome. Thank you for immidate response.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I ordered the product but then decided against it for numerous reasons, and cancelled the order. To their credit their response was excellent and they refunded me immediately. Very good customer service!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

Lumine is pompt to help with questions and very responsive! I had no issues with any orders and the product is great.

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

0 stars if I could

0 stars if I could. 14 days to arrive. 30 day money back guarantee however when you try to return they say its from the order date? Terrible t &c.
Save your money and buy from a reputable company, not Chinese rubbish.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality

I have received everything on time. Their products are great! Great quality. They have the best customer service I’ve experienced! Five stars!

May 21, 2026
Unprompted review
Rated 4 out of 5 stars

I have not received my order yet but…

I have not received my order yet but the customer service was very quick. I wanted to try it out first but had to resolve the unwanted subscription. Looking forward to seeing how well this works

May 21, 2026
Unprompted review

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