Lumineorganics Reviews 1,414

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,413 reviews, reviewers had a great experience with this company. Customers frequently praise the customer service for being very quick to respond, helpful, and pleasant to deal with, often resolving issues promptly. Many people appreciate the efficiency and professionalism of the support team, noting that inquiries are handled swiftly and politely. The overall sentiment highlights excellent customer service and a positive experience with their responsiveness. However, some customers also noted issues with unauthorized subscriptions and difficulty canceling them, leading to unexpected charges. There were also concerns about product information, such as missing country of origin or dosage instructions on labels, and some felt the products did not work as hoped.

What people talk about most

Product

Customers had ambiguous experiences with product, with some reviewers expressing satisfaction, noting that... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as superb,... See more

Order

Consumers find order experiences to be ambiguous, with many praising quick responses and easy cancellations... See more

Subscription

Reviewers mention ambiguous feedback about subscription, with many expressing frustration over unknowingly... See more

Response time

Users describe positive interactions with response times, with many customers praising the quick and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I only gave this a 4 star since I've only taken it a short while and don't know the full benefits. I ordered the collagen (all 5 types) after reading previous reviews, and recommended by my MRC coach... See more

Rated 4 out of 5 stars

Looked into the NAD+ and have taken these for one month. Mistakenly took out a subscription and wished to cancel. Despite the next order having been raised the customer services located the order can... See more

Rated 4 out of 5 stars

This product seems to be helping my saggy skin due to rapid weight loss. It does not upset my stomach and so far I'm very pleased with it. The delivery took a little longer than I would have liked bu... See more

Rated 4 out of 5 stars

I’ve been using this product every day for about three weeks now. I didn’t think it was helping much until I saw another ad for it. Then I realized how much my Pcos facial hair has really changed. My... See more



Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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Replied to 0% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great customer service

I ordered the product but then decided against it for numerous reasons, and cancelled the order. To their credit their response was excellent and they refunded me immediately. Very good customer service!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

Lumine is pompt to help with questions and very responsive! I had no issues with any orders and the product is great.

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

0 stars if I could

0 stars if I could. 14 days to arrive. 30 day money back guarantee however when you try to return they say its from the order date? Terrible t &c.
Save your money and buy from a reputable company, not Chinese rubbish.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality

I have received everything on time. Their products are great! Great quality. They have the best customer service I’ve experienced! Five stars!

May 21, 2026
Unprompted review
Rated 4 out of 5 stars

I have not received my order yet but…

I have not received my order yet but the customer service was very quick. I wanted to try it out first but had to resolve the unwanted subscription. Looking forward to seeing how well this works

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

Fake advertisements

This company uses people on face book to pretend to ask about their products then advocate they bought them and make people feel they do something it a discrace use genuine people if you want to prove you are a legit company with great products not paid stupid women making it look like they don't know the company but then you look at their fb page and that's all they do advertise your shite

May 21, 2026
Unprompted review
Rated 3 out of 5 stars

Only One Month In So Far

I cannot say yet whether this is helping me because I just started my second bottle today. I am hopeful that it will help with perimenopausal weight gain, energy issues and other things related to hormones/aging. I read a lot before trying it but waited several months before starting. I do feel a bit better after 30 days but I am hoping fo rmuch more obvious improvements.

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

I bought Multi Collagen Peptides…

I bought Multi Collagen Peptides Complex in good faith but unfortunately didn't notice any difference after using it. Once the bottle arrived in very small print it said that the contents had not been evaluated by the Food and Drug Administration which concerned me. Unbeknownst to me the company said I had agreed to a monthly subscription when I initially bought the product. When I went to look at their T&C's half the clauses found on the website were missing. I tried to unsubscribe on the website in the managing your account section and there is no facility to cancel your subscription. I contacted Customer Services and asked them to unsubscribe me, not to send another bottle of pills and to refund me for the money they had taken from my account. Despite writing 4 emails over 2 days they have informed me that they have just dispatched the order and taken money from my account despite me objecting. I have asked for my bank details and my personal details to be removed from their company database but nobody has got back to me. This really isn't how to run a business and I am very disappointed by the product and the Customer Service experience

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Good company

Great company good cuatomer service. I ordered 1 months supply to see iow they work, did not realise i signed up for a subscription, e mailed them ro cancel it and it was done straight away. I have not started on them yet when i do and they work will order more.

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

Its a scam

Its a scam. I didn't place an order and they have been taking money out of my account for a subscription I didn't order. They told me they would refund me - they never did. They are a scam.

April 30, 2026
Unprompted review
Rated 4 out of 5 stars

I only gave four stars because the…

I only gave four stars because the delivery takes so very long. Maybe I’m just impatient but i was speaking with Natalie of customer service. She was absolutely phenomenal and answering my emails in a timely fashion. I finally did get my product and we’ll see how that goes but yes, I was impressed with the customer service so thank you Natalie.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company. I have been extremely pleased with their products and customer service highly recommend!!

May 19, 2026
Unprompted review

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