Lumineorganics Reviews 1,419

I bought Multi Collagen Peptides Complex in good faith but unfortunately didn't notice any difference after using it. Once the bottle arrived in very small print it said that the contents had not been evaluated by the Food and Drug Administration which concerned me. Unbeknownst to me the company said I had agreed to a monthly subscription when I initially bought the product. When I went to look at their T&C's half the clauses found on the website were missing. I tried to unsubscribe on the website in the managing your account section and there is no facility to cancel your subscription. I contacted Customer Services and asked them to unsubscribe me, not to send another bottle of pills and to refund me for the money they had taken from my account. Despite writing 4 emails over 2 days they have informed me that they have just dispatched the order and taken money from my account despite me objecting. I have asked for my bank details and my personal details to be removed from their company database but nobody has got back to me. This really isn't how to run a business and I am very disappointed by the product and the Customer Service experience

Great company good cuatomer service. I ordered 1 months supply to see iow they work, did not realise i signed up for a subscription, e mailed them ro cancel it and it was done straight away. I have not started on them yet when i do and they work will order more.

Its a scam. I didn't place an order and they have been taking money out of my account for a subscription I didn't order. They told me they would refund me - they never did. They are a scam.

I only gave four stars because the delivery takes so very long. Maybe I’m just impatient but i was speaking with Natalie of customer service. She was absolutely phenomenal and answering my emails in a timely fashion. I finally did get my product and we’ll see how that goes but yes, I was impressed with the customer service so thank you Natalie.

I love this company. I have been extremely pleased with their products and customer service highly recommend!!

The customer service team went above and beyond to make sure my order was taken care of. Highly recommend Lumineorganics!

I have not reached the end of the 3 month period .
Within 2 weeks my nails strengthen
Also my skin improved.
My knee issues improved .
So very pleased will continue at the end of 3 months .

I feel this product is helping me. Good delivery and updates.

The staff are brilliant fully understanding and helped me so much. I have emailed quite a lot asking where my order was but answered immediately and explained everything. Congratulations for this excellent help.

The customer service I received was exemplary. My queries were responded to very quickly and so appreciate the time and patience they showed.
Extremely helpful and efficient - thank you so much!

I ordered their Collagen peptides. They charged my card immediately but tracking showed no action. After a week with no change in tracking, I called and was told the order would arrive in no more than 3-4 days. Nothing arrived after 2 weeks and my email inquiry was met with a rude, obnoxious reply. I went to my credit card company to challenge the charge. The company responded quickly to the CC company. Refund processed, but no apology from Lumine. May be good products but customer service sucks.

Customer service responded quickly to my email and helped me out with my order. Very pleased.

Quick and precise response! I appreciate it!

These really work, I was sceptical but I feel so much better after only a month of taking them

I wish I could give a lower score, product comes from china and now I have been charged again, RIP OFF, plus they are not accepting phone call. TOTAL SCAM

I was concerned that I had a recurring subscription and customer service assured me I did not. They responded quickly. I was impressed!

Had a query about medication I was taking.The response was immediate and very helpful.Didnt try to push the sale and was very responsible with their reply.Thank you.

Both my husband and I use the NAD+. Lumine Organics was great to deal with. The subscription makes it easy to keep NAD+ in stock. Their customer service was quick and very friendly.

I have had two different orders from Lumine which came quickly.
I had an enquiry and it was dealt with quickly by a lovely lady at the office.
I commend this business on great customer service and would recommend them.
I will continue to order from them

Amazing customer service! I needed to cancel my subscription due to health issues and got an immediate response - not the usual “we will get back to you in 48 hours”. She was able to divert my shipment before it came. This product is still on my radar and worth a try if you are considering.