AVOID AVOID AVOID Red light cap was working with noticeable fuzzy regrowth but then after 3 months the cap stopped charging and working. I contacted Luminova and you’d think a new cap would be d... See more
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Review summary
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Alluding to being an Irish company. It’s not. Product is drop shipped from China. Ordered 31st October and arrived 20th Nov. Only giving two stars as it arrived. Had to chase several times to get any... See more
Feels like False advertising, an Irish design and formula yet comes with different Chinese branding on packaging and was shipped from china. Also product is 1/10 itself. No coverage whatsoever. Very v... See more
as all other reviews say this is a scam company ordered 3 tubes, small all same shade instesd of a tan one with 2 medium . They arrived but not the same product a light cream bad brush different name... See more
Company details
Written by the company
At Luminova, our mission is simple: to provide affordable and effective hair care solutions that empower everyone to look and feel their best. We believe that achieving healthy, vibrant hair shouldn’t break the bank, and we’re committed to making advanced hair care technology accessible to all. Using the power of clinically proven red light therapy, Luminova has developed innovative solutions like the Hair Revive Pro, designed to promote hair growth, reduce thinning, and rejuvenate dormant follicles. Combined with natural, carefully formulated products such as our Hair Revive Spray, we offer a comprehensive approach to tackling hair loss. Our products are designed with simplicity and convenience in mind, making them easy to incorporate into anyone’s daily routine. Whether you’re just beginning your hair care journey or looking for a non-invasive alternative to traditional treatments, we’re here to support you every step of the way. We take pride in delivering high-quality, science-backed products alongside excellent customer service. Your satisfaction is our top priority, and we strive to ensure every customer feels confident in their choice to trust Luminova. Join thousands of customers who are transforming their hair and reclaiming their confidence with Luminova. We’re here to make affordable, effective hair care accessible for everyone—because you deserve it.
Contact info
United Kingdom
- support@luminovaco.com
- luminovaco.com
1.9
Poor
205 reviews
Replied to 5% of negative reviews
Typically replies within 2 weeks
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Delivery
Delivery: after paying for priority I thought it would take a little less than over a week. Wouldn’t recommend at all. I will now miss the package and be overseas and will need to arrange someone to collect. Very poor service and regretful purchase so far.
December 10, 2024
Unprompted review
Reply from Luminova
Hi David,
Thank you for sharing your feedback, and I’m truly sorry to hear about the issues you’ve experienced with your delivery. Due to the busy holiday season and high demand, we’re seeing some delays with delivery partners, and we deeply regret the inconvenience this has caused you.
We’d like to resolve this for you by processing a full refund for your order. However, we weren’t able to locate your order by searching your name. Could you please email us at contact@luminovaco.com or reply here with your order number? Once we have this information, we’ll ensure the refund is processed immediately.
We truly appreciate your patience and understanding, and we’re committed to making this right.
So far it's been 4months of use i see…
So far it's been 4months of use i see some improvement so I'm going to keep on using it and see if will get better results. On the top of the crown area I do see improvements and overall a bit thicker hair.
August 15, 2024
Unprompted review
Reply from Luminova
Hi Emanuel,
Thank you so much for sharing your experience and progress with us! We're thrilled to hear that you've noticed improvements, especially on the crown area and overall hair thickness.
Consistency is key with red light therapy, and it’s fantastic to see that you're committed to your journey. We’re confident you’ll continue to see even better results as time goes on. If you ever have any questions or need tips on optimizing your routine, don’t hesitate to reach out to us at contact@luminovaco.com—we’re always here to help.
Thanks again for trusting us with your hair care journey!
Overall it’s been great
Overall it’s been great, delivery was a little tricky to Alaska but support was great. As for results I’m seeing great results, it’s definitely on the cheaper side for red light therapy but I can 100% see new growth.
I would recommend reaching out to them about delivery if you live in remote areas, they were very quick to respond.
November 11, 2024
Unprompted review
Reply from Luminova
Hi Robert,
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you’re already seeing great results and noticing new growth—your success is what drives us!
We appreciate your patience with the delivery process to Alaska and are glad our support team was able to assist you quickly. Your recommendation to reach out for remote area deliveries is a great tip, and we’ll continue working to make the process as smooth as possible for all our customers.
Thank you for trusting us on your hair care journey. If you ever have any questions or need further support, don’t hesitate to reach out—we’re always happy to help!
Trash
I place the order on September 30th. It’s now October 31st and still have yet to receive my item. I reached out to customer service serval times. All they could tell me was my order was making great progress to contact the delivery company. How is it my job to do their work. I’ve ask for a refund and they have yet to reply. Absolute crap company with a horrible logistic company iMile. Don’t waste your time.
For all the people commenting about a 1 star is not fair and don’t blame them for the delivery company. Well you have no idea what you are talking about. The one star just isn’t for the delivery service. My experience was horrible and I only got my refund after I posted the review. I will not edit or remove my comments because the customer service was absolute trash.
If you write a negative comment they will harass you nonstop asking to remove or revise the review.
The only reason these people got 1 star is because that is the lowest it would allow me to choose. They don’t even deserve 1 star.
September 30, 2024
Unprompted review
Reply from Luminova
Hi James,
We apologize for the delay with your order – it has indeed been challenging, and we're actively working to resolve it.
Since expanding to the UAE, we've been testing various couriers, and it’s become clear that iMile doesn't meet the standards our customers expect, as you rightly observed.
We’ll process a refund for your order immediately and will continue to follow up to help you begin your regrowth journey. Thank you for your patience and understanding.
Excellent addition to a hair treatment plan
Excellent, easy to use product, please realise that the technology is established and proven but no hair treatment is going to restore male paterned baldness on its own, this product is excellent and must form part of a routine of treatments and practices to keep hair on your head. For role the luminova cap plays , it plays it very well.
August 5, 2024
Unprompted review
Reply from Luminova
Thank you so much for your thoughtful and insightful review! We're thrilled to hear that you're finding the Hair Revive Pro to be an excellent addition to your hair treatment routine.
We completely agree—red light therapy is a powerful tool when combined with other practices to support hair health. It's great to see that you're using the technology in a way that maximizes its benefits, and we're glad to hear our product is playing its role well for you.
Your feedback means a lot to us, and we’re grateful for your support. If you ever have any questions or need further assistance, don't hesitate to reach out.
Best regards,
Customer Success Team
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