Luminova Reviews 205

Fantastic follow up customer care. My contact at Luminovaco Mary was very thorough at her job and I want to thank her for being very Professional.

Excellent customer care. Any problem is dealt with swiftly and efficiently. When my device stopped charging, staff were on hand to give appropriate advice, and when issue couldn’t be resolved, immediately arranged a replacement to be sent and provided tracking details.

Customer care is excellent. My Luminova stopped working after about 2 or 3 months. The Company asked me to send a video of the fault. They sent me a new cap. Regarding results, I’m not so sure yet.

I purchased my Luminova device back end of last year and I truly believe I was seeing results. I only have a thinning , soon to be balding patch on my crown and at nearly 61 it’s to be expected however using the luminova I was seeing results, new, wispy hair growth and my hairdresser commented also…
This was such a boost to know I could recover the thinning patch at least for a few more years. Unfortunately my device stopped holding its charge …
I contacted the customer support team and received a couple of emails and videos with ideas of how to rectify the fault unfortunately it appears I have a faulty device so on that note without hesitation Luminova have offered to send out a new device which I greatly appreciate because this device is a winner…. Persevere with it and you will see new growth 👏
Thankyou to customer service team for your prompt and kind information and help

I’m in the process of purchasing my Luminova. I clicked the order before applying their St Patrick’s Day discount code. I wrote to Luminova and, Mary in customer service replied immediately and promised to apply the discount and follow up. Mary fulfilled both the assurance to get the discount applied as well as to follow up with me. If the product performs as outstandingly as their customer service I’m hopeful to see positive results.

Stopped working which seems like a regular occurrence. Been emailing and Instagramming with no response.

I recieved excellent customer support for my product malfunction and a courteous solution. Very very rare to get such quick and helpful information. Special thx to Mary my customer service representative for her communication and resolution.
Great job all around.

My Luminovaco review.
After 6 weeks my product has been working very well and I believe I can see some improvement in my hair growth. Unfortunately my device stopped working but I’ve got to say the people from Luminova have responded promptly to my email and I was able to send them a video of my product and the fault. Seems like it is just one of those things.
I’m please to say they have sent me a new product and a bonus scalp massager.
I like good customer service and I have received it.

I have been using this product for 4 months and I have seen a significant change in the hair including new hair growth and thickening of existing hair. The product got issues with functioning but they have promised to replace it after sharing the video couple of times.

I ordered online but I didn't get what I ordered by mistake. The Customer Support by email was very good on resending the correct item and one good faith offer.

I have found the product to be very good, and would recommend it. The charging system started playing up after about 8 months but Luminova's after sales was excellent and replaced the product.

Been sent two caps they all stop working after a few weeks or months- really poor product- At least they refunded my order and customer service was good

Affordable product, with genuine results already showing after just a few months.
When i encountered an issue with the product, the customer support team were immediate in their response, very professional and extremely helpful.
Highly recommended.

Outstanding results. After three months of daily use the change is more than noticeable. In my case, I suffered from severe shedding after one or one and a half months of using it but, as soon as I passed through this phase, the change is amazing.

Ordered the red light cap after seeing ads on social media, a lot cheaper than many on the market. Product worked well for about 9 months then the timer started playing up (would switch itself off after about 90 seconds). Luminova's customer support is superb and responsive and sorted the issue quickly. Recommended.

I have been using the Luminova cap since August 4th 2024. At this point I do see fine new hair growth. I will continue as I do every night after scalp massage.

Love Luminova it works and when I had an issue Mary take care of it right away!! Highly recommend their products as it’s also backed up by a great customer service!

I bought this product after seeing good reviews. I took the cap, massage and spray-on hair propduit package. I had to wait a good while for it to arrive at my house but customer service was top notch so no worries there.

Then the product arrived and I used it every day as recommended. In 3 weeks, I lost a lot of hair and my hair became even finer than before. After a month I stopped completely and I'm totally in a panic because the condition is catastrophic.

Customer service was top and refunded my money, but that's where it ends. I'm almost bald for 100€. So be careful

I recently had an issue with my device, and I was blown away by the exceptional customer service at Luminova. After reaching out, Mary responded quickly and offered to replace my product along with a free scalp massager. The entire process was smooth and transparent, and I truly appreciate their commitment to resolving issues promptly. I highly recommend Luminova.

Even my hairstylist has noticed new hair growth over the past 3 months. My hair is more dense and is filling in - definitely more volume, too. I have been recommending the Hair Revive Pro to my friends.

Also, my first device was faulty, so customer support has been great to work with. I'm looking forward to getting my new device.