Lumiqour Reviews 

1,125
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,075 reviews, reviewers had a great experience with this company. Consumers truly love the product quality, frequently mentioning that their older dogs easily consume the powder in their food and experience noticeable improvements in daily energy levels. Many buyers also note that placing an order is simple, straightforward, and shipments frequently arrive very quickly at their doors. However, some reviewers were not happy with the delivery times, noting significant shipping delays, tracking difficulties, or packages sent to incorrect addresses. A few other people also felt that customer support was unhelpful when attempting to resolve missing items, incorrect products, or order errors. Furthermore, several customers stated that they saw no changes in their pets' conditions after consistent use.

What people talk about most

Product

Reviewers mention ambiguous feedback about product effectiveness, as opinions on the supplement are heavily... See more

Order

Clients share ambiguous opinions on order experiences, as many consumers highlight that the process is... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently noting that the supplement... See more

Delivery service

People report ambiguous experiences with delivery service, as some reviewers praise fast shipping times and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions on support quality vary... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My senior dog has been taking this for almost a month. She is now on her second container. She has a big lump by her tail, and no change yet. Her energy has improved, it looks like she is absorbing h... See more

Company replied

Rated 4 out of 5 stars

Took longer than I expected for delivery and tracking via SHOP wasn’t helpful. My dog has only been on Lumiquor for 10 days so no big changes yet. Hoping for increased activity and shrinking lipoma.

Company replied

Rated 4 out of 5 stars

I like that this is really helping with my dogs digestion. Wish the containers were larger as I have a large dog so the container only lasts like a week and a half. Which means I have to order sooner... See more

Company replied

Rated 3 out of 5 stars

I purchased Lumiqour to help the lumps and bumps forming on my senior dog. I've been giving it to him consistently for approximately 2 weeks and havent noticed a different in the size of his lumps. If... See more

Company replied


Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

At Lumiqour, we are a team of dog lovers who understand exactly how it feels to notice something different about your pup and not know what to do next. We started this company because we believe every dog deserves to live their happiest, healthiest life, and every dog parent deserves a natural, trusted solution they can feel good about. Our flagship product, Turkey Tail+, is a precision two-ingredient supplement combining organic Turkey Tail mushroom with Lactobacillus acidophilus probiotic, specifically formulated to support dogs dealing with fatty lumps, low energy, and immune challenges. Unlike other supplements that throw every ingredient at the wall, we keep it simple and effective because we believe in doing one thing and doing it right. Turkey Tail+ is free from fillers and artificial additives and comes in a bacon flavour that even the fussiest of dogs cannot resist, making it one of the easiest supplements to introduce into your dog's daily routine. We stand behind our product with a 90-Day Happy Pup Money Back Guarantee because we are that confident in what it does. If your dog does not thrive, neither do we. Thank you for trusting us with the health of your best friend. We do not take that lightly.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 69% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,125)

1,082 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Seems to be starting to work on my…

Seems to be starting to work on my sweet girls lumps and bumps!

July 5, 2026
Unprompted review
Lumiqour logo

Reply from Lumiqour

Hi Misty,

Thank you so much for sharing your experience!

We're so happy to hear that you're starting to see positive changes in your sweet girl's lumps and bumps. Every dog responds a little differently, and it's wonderful to know you're already noticing encouraging progress.

Thank you for trusting Lumiqour and for taking the time to leave your feedback. We wish your girl continued health and many happy days ahead!

Olivia from Lumiqour

Rated 1 out of 5 stars

Worst customer service I ever experienced was with this company.

I never received the product that I ordered so I cannot say whether it is effective. But, if their product mirrors their customer service it would be terrible. I ordered and paid for the product in February. After a month it had not arrived and I called for assistance. I was advised the was a delay in shipping the product but it would arrive soon. After another two weeks I called again and was told the product was now with the shipper and would arrive soon. Again, it did not arrive and this time I was told there was nothing that Lumiqour could to help and that I would have to call the shipper for delivery. I called the shipper and after a lengthy phone call I was told the package was lost. At that point I wrote to Lumiqour and explained what I was told by the shipper and requested a refund. They did not respond to my initial or subsequent requests for a refund. All of this experience played out over a span of four months.
Despite my numerous correspondence they never responded but did continue to send me advertisement, even after I unsubscribed.
I've never experienced such horrible customer service and can't imagine how they stay in business.

February 4, 2026
Unprompted review
Lumiqour logo

Reply from Lumiqour

Hi Joseph,

Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've experienced with your order and the lack of communication you received. We understand how disappointing it is to wait for a package, learn that it was lost, and then not receive the support you expected.

This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience. We'd appreciate the opportunity to review your case, investigate what happened, and work toward a resolution.

Please contact us at support@lumiqour.com with your order details, and I will personally ensure your concerns are looked into as quickly as possible.

Thank you for bringing this to our attention, and we hope to have the chance to make things right.

Olivia from Lumiqour

Rated 5 out of 5 stars

Received product in reasonable amount…

Received product in reasonable amount of time

July 4, 2026
Unprompted review
Lumiqour logo

Reply from Lumiqour

Hi John,

Thank you so much for your feedback!

We're glad to hear your order arrived within a reasonable amount of time. We strive to provide a smooth ordering experience and timely delivery, so it's great to know we met your expectations.

We truly appreciate your support and thank you for taking the time to leave a review.

Olivia from Lumiqour

Rated 5 out of 5 stars

it seems to be working

it seems to be working, lumps reducing

July 3, 2026
Unprompted review
Lumiqour logo

Reply from Lumiqour

Hi Cheryl,

Thank you so much for sharing your experience!

We're delighted to hear that you're starting to see positive results and that your dog's lumps seem to be reducing. Every dog responds differently, so it's always encouraging to hear when customers begin noticing improvements.

Thank you for trusting Lumiqour and for taking the time to leave your feedback. We wish you and your pup continued health and happiness!

Olivia from Lumiqour

Rated 5 out of 5 stars

The dogs liked eating it on their food

The dogs liked eating it on their food. Order came in a timely manner. Shared the infor with my vet. She said it didn’t have the NASC SEAL

July 2, 2026
Unprompted review
Lumiqour logo

Reply from Lumiqour

Hi Bonnie,

Thank you so much for taking the time to share your experience!

We're glad to hear your dogs enjoyed the product on their food and that your order arrived in a timely manner. We also appreciate you sharing the product with your veterinarian and value your feedback regarding the NASC seal.

Customer feedback helps us continue to improve, and we're grateful you took the time to let us know about your experience.

Thank you again for your support!

Olivia from Lumiqour

Rated 5 out of 5 stars

Found Lumiqour as I was researching my…

Found Lumiqour as I was researching my 11yo Lab's lipoma "explosion". The thorough explanations in the videos provided the knowledge. I'm convinced this product will provide Hunter with increased quality of life and extended golden years. Ordering was simple and straightforward. Communication was excellent. Response to my inquiries was prompt and spot on. Excellent customer service

July 4, 2026
Unprompted review
Lumiqour logo

Reply from Lumiqour

Hi Michael,

Thank you so much for your thoughtful review!

We're delighted to hear that our educational videos helped you better understand your 11-year-old Lab's lipomas and gave you the confidence to try our Turkey Tail Probiotic+. It's also wonderful to know you found the ordering process simple, our communication clear, and our customer service responsive.

Thank you for trusting Lumiqour to be part of Hunter's journey. We truly appreciate your kind words and wish Hunter many happy, healthy golden years ahead!

Olivia from Lumiqour

Rated 5 out of 5 stars

We are several weeks in to giving…it's working

We are several weeks in to giving turkey tail to our 13 year old lab mix that has a lot of masses. The masses are shrinking and getting softer.

July 4, 2026
Unprompted review
Lumiqour logo

Reply from Lumiqour

Hi Katherine,

Thank you so much for sharing your experience!

We're so happy to hear that after several weeks of using our Turkey Tail Probiotic+, you've noticed your 13-year-old Lab mix's masses becoming smaller and softer. It's incredibly encouraging to hear about the progress your pup is making.

Thank you for trusting Lumiqour and for taking the time to leave your feedback. We wish you and your sweet Lab many more happy, healthy moments together!

Olivia from Lumiqour

Rated 1 out of 5 stars

STAY FAR AWAY FROM THIS SCAM COMPANY!

STAY FAR AWAY FROM THIS SCAM COMPANY!

I heard about Lumiquor through their Facebook ad. It went on and on about dogs with lumps and how their product was uniquely formulated to shrink those lumps and greatly enhance the dog's lifespan and overall wellbeing.

Despite feeling like it sounded too good to be true, I stupidly decided to place an order with them -- my 14yo dog had a lot of lumps and bumps and had been declining cognitively and physically over the previous few months and had gotten worse within the past week or two before I ordered these.

I saw that they boasted their complete 90-day money-back guarantee, so I figured it was worth it to at least try them out and see if they helped him at all, and if they didn't, I could at least get my money back.

I knew it sounded too good to be true, but I was so worried about my best friend that I took the chance.
I didn't think to just do a simple Google search to see reviews about them, and that's on me -- although I have to say that they're clearly targeting dog-lovers whose animals are doing poorly and who will likely do anything to help them get better, so that part is pretty disgusting, honestly.

Anyway, I placed the $120 order, "Buy 3 Get 3 Free," which claimed that the price would've been $300 otherwise. After placing the order, I went back to look at the products, and suddenly I see the same item offered at a different rate (way cheaper than the price I'd just paid a minute earlier).

That irked me, but oh well, I figured 'what's done is done,' and I could always return the stuff for a full refund if it didn't work (that's what they claimed, anyway).

Unfortunately, I placed the order on April 9th, and 36 hours later, my sweet old boy passed away in my arms.

I emailed Lumiquor the next day to see if I could cancel the order before it shipped, but they said that it was already in transit and couldn't be cancelled.

I had assumed when I ordered these that they would arrive within a few days to a week of the order. Once he passed, I figured, okay, I'll just start the return and refund process right when it arrives so that I can get my money back, since then I had to pay for cremation costs.

These things didn't arrive until May 2nd, because apparently they're shipped from China or somewhere. If I'd known that at the beginning, I never would've ordered them (for a few reasons).

I emailed Lumiquor again to explain the situation and ask for a full refund, and they emailed back with a counter offer of a partial refund, where I could keep the items, to avoid the return process. I asked how much the partial refund would be, and they said 30%!! Of a $120 order that I had to wait almost an entire month to receive!

I responded saying no thank you, I'd rather have the full refund (obviously) and asked how to go about starting the return process.

They responded with yet ANOTHER counter offer, this time of 50%.
Again, I said no thank you, I want the entire 100% refund, how can I start the return process?

After apologizing for the frustration this has caused, they gave me another BS offer:
"We understand your request for a full refund. That said, we do want to resolve this fairly for you. As a goodwill gesture, we can offer a 75% refund, and you may keep the product."

75% is better than nothing, but I still wanted the full refund, especially since I no longer needed the product and wouldn't even feel safe giving it to my other dog or reselling it just because it was now obvious to me that this company is a total scam and almost certainly doesn't have safe products.

After finally getting the message that I wanted the full refund, they gave me an address to return the product to (which turns out to be some random house in Nowhere, USA?), and said, "Once the package has been sent, all we need from you is proof of shipment to this return address, and we will be happy to issue your full refund immediately."

I then tried to clarify that I would get the refund once I *shipped* the item, and they responded with, "Yes — once we receive the returned item and it has been checked in, you will be issued a full refund back to your original payment method."

Unfortunately, I had a feeling that I would never see the refund if I did that, because I'm sure the package would've gotten "lost in the mail" or some other BS excuse.

I asked if they could give me an 80% refund now, then once they receive the item, they could give me the remaining 20%.

I never heard back from them.

I finally emailed them again the other day (July 1st) to ask the same question, and they said, "After reviewing your request, the best we’re able to offer in this case is a 75% refund, which you may accept without needing to return the product. We’re unable to process an 80% split refund option or partial staged refunds."

It looks like that's my only option now, so I'm trying that, but honestly, I'll be surprised if I get even $1 returned.

April 9, 2026
Unprompted review
Lumiqour logo

Reply from Lumiqour

Hi Ronnie,

Thank you for taking the time to share your feedback and for explaining your experience in detail.

We are truly sorry for the loss of your dog and can only imagine how difficult this time has been for you. We also sincerely regret the frustration and disappointment you experienced regarding shipping timelines and the refund process.

After reviewing your case, we can confirm that your order has now been fully refunded. Depending on your bank or payment provider, it may take a few business days for the funds to reflect in your account.

We understand that this situation has been upsetting, and we appreciate you bringing your concerns forward. Your feedback regarding advertising expectations, delivery timing, and refund handling has been noted and will be shared with the relevant team for review.

If there is anything further we can assist you with, please don’t hesitate to reach out at support@lumiqour.com.

Olivia from Lumiqour

Rated 5 out of 5 stars

It works

It works. I’ve spent so much of products that have empty promises. Lumiqour turkey tail probiotic+ helps my babies belly and all his bumps are gone. He had one really big one and about 10 small ones. After one month, they are all gone.

July 3, 2026
Unprompted review
Lumiqour logo

Reply from Lumiqour

Hi there,

Thank you so much for sharing your experience!

We're absolutely delighted to hear that our Turkey Tail Probiotic+ has made such a positive difference for your pup. Knowing that it's helped support his tummy and that you've seen such incredible improvement with his bumps truly means the world to us.

Thank you for trusting Lumiqour and for taking the time to leave your feedback. Wishing you and your furry friend many more happy, healthy years together!

Olivia from Lumiqour

Rated 4 out of 5 stars

Well o keep giving my dog the product…

Well o keep giving my dog the product but I didn’see change in the lumps. But he stop eating the grass and the smells of chips is gone.
Still have plenty of product

June 5, 2026
Unprompted review
Lumiqour logo

Reply from Lumiqour

Hi Annalisa,

Thank you for taking the time to share your experience.

We're glad to hear you've noticed positive changes, such as your dog no longer eating grass and the odor improving. While we understand it can be disappointing not to see changes in the lumps yet, every dog responds differently, and for some it can take a little longer.

Since you mentioned you still have plenty of product, we encourage you to continue using it consistently each day and ensure you're following the recommended dosage based on your dog's weight.

We truly appreciate your feedback and hope you'll continue to see further improvements over time.

Olivia from Lumiqour

Rated 5 out of 5 stars

I’m hoping this product is helping to…

I’m hoping this product is helping to keep my dog’s growths from coming. I have been using this product for several months now, and I definetly think the growths he has are not getting any larger.

July 3, 2026
Unprompted review
Lumiqour logo

Reply from Lumiqour

Hi Kathleen,

Thank you so much for sharing your experience!

We're glad to hear you've been using our Turkey Tail Probiotic+ consistently for several months and that you've noticed your dog's existing growths don't appear to be getting any larger. We understand every dog responds differently, and we truly appreciate you giving the product the time it needs.

Thank you for trusting Lumiqour and for taking the time to leave your feedback. We wish you and your pup continued health and happiness!

Olivia from Lumiqour

Rated 5 out of 5 stars

Order arrived in a week

Order arrived in a week. I ordered a 2 pack and we are just getting near the end of the first jar. My dog is very suspicious of anything new, especially if added to his food. He has been eating fine. It's a little early to tell if it's working, but so far, no complaints on the product

June 8, 2026
Unprompted review
Lumiqour logo

Reply from Lumiqour

Hi Jennifer,

Thank you so much for taking the time to share your experience!

We're glad to hear your order arrived quickly and that your pup has taken so well to the Turkey Tail Probiotic+, especially since he's usually cautious about anything new added to his food. That's wonderful to hear!

It can take a little time to see noticeable results, so we appreciate your patience and are grateful you've had a positive experience so far. We hope you'll continue to see the benefits as you work through the first jar.

Thank you again for your support!

Olivia from Lumiqour

Rated 1 out of 5 stars

Two months ago I ordered and still have…

Two months ago I ordered and still have not recieved. At first customer service assured me it was en route. Still not delivered. Customer service won't return emails. Will not return money. This is a scam. How many people ordered and got nothing?
But you know what I did get? Over 75 emails from Lumiqour asking me to buy more. Don't order, especially if you are in Canada. I can't believe they can still do business. Its sad really, could be a really good product, but because the fullfillment manager is clearly not doing a damn thing about it.
Taking money from people is stealing.

June 6, 2026
Unprompted review
Lumiqour logo

Reply from Lumiqour

Hi there,

We're truly sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the level of service we aim to provide, and we sincerely apologize for the delays and lack of communication you've experienced.

We'd really like the opportunity to look into your order, investigate what happened, and work toward a resolution for you. Please feel free to contact us at support@lumiqour.com with your order details so our team can assist you as quickly as possible.

Thank you for bringing this to our attention.

Olivia from Lumiqour

Rated 5 out of 5 stars

My puppies haven't been using long enough to say yet.

My puppies haven't been using your turkey tail long enough to say it has worked to help them yet. Reviews I've read about your company are better than many of the others. I hope by the end of July, I can give you a better result review. Delivery time was good. Thank You.

July 2, 2026
Unprompted review
Lumiqour logo

Reply from Lumiqour

Hi John,

Thank you so much for your thoughtful review! We're glad to hear your order arrived quickly and that you've had a positive experience with our delivery.

Since your puppies have only recently started using our Turkey Tail supplement, it's still a bit early to evaluate the results. Many pet parents find that consistency is key, and improvements may become more noticeable with continued daily use.

We truly appreciate you giving our product a try and look forward to hearing how your puppies are doing by the end of July. Thank you again for your support!

Olivia from Lumiqour

Rated 5 out of 5 stars

Great product

Great product

July 2, 2026
Unprompted review
Lumiqour logo

Reply from Lumiqour

Hi Emily,

Thank you so much for your wonderful review! We're thrilled to hear you're enjoying the product and appreciate you taking the time to share your experience.

Your support means a lot to us, and we hope you continue to see great results!

Olivia from Lumiqour

Rated 3 out of 5 stars

interesting product but took weeks to…

interesting product but took weeks to receive and didn't understand the delays

June 7, 2026
Unprompted review
Lumiqour logo

Reply from Lumiqour

Hi Lisa,

Thank you for sharing your feedback. We're glad you found the product interesting, but we're sorry to hear that the delivery took longer than expected and that the delays weren't clearly communicated. We understand how frustrating that can be and apologize for the inconvenience.

If you have any questions about your order or if there's anything we can do to help, please feel free to contact us at support@lumiqour.com. We'd be happy to assist you.

Olivia from Lumiqour

Rated 5 out of 5 stars

Ive been giving this product to my 10yr…

Ive been giving this product to my 10yr pitbull for the past few weeks and let me tell you the difference in my dog. Prior to her having Turkey tail, she just laid around, did nothing. She wouldn't play with the other dogs anymore. Her, she just her quality of life was declining seriously. But now makes me cry, because now I'm watching her play, she goes to the beach, she's going swimming again. She's playing at the dog park with other dogs again.I can't think you guys enough forgively.My dog back for a little longer!!!! It was easy to order and pay for and the shipping was amazing. Their delivery service was impeccable I got it within days of ordering it and started her on it right away. I have 0 complaints with this company. They are awesome and they know what they are doing, and they are there to help you If ever you need anything or have anything to ask that you don't know about!

June 14, 2026
Unprompted review
Lumiqour logo

Reply from Lumiqour

Hi Chrystal,

Thank you so much for sharing your experience with us.

Reading your message truly means a lot. We’re so glad to hear your 10-year-old Pitbull is enjoying life again—seeing her play, swim at the beach, and have fun with other dogs must be incredibly special. We’re thrilled to know you’ve noticed such a positive change in her quality of life.

We’re also happy to hear the ordering process was easy, shipping was fast, and that our team has been there whenever you’ve needed support. Providing great service alongside a product you can trust is something we’re very passionate about.

Thank you again for your kind words and for trusting us to be part of your girl’s journey. We wish you both many more happy adventures together!

Olivia from Lumiqour

Rated 4 out of 5 stars

I honestly can’t give a review on a…

I honestly can’t give a review on a product I have never tried before.. You are getting the cart before the horse.. It’s backwards.

July 1, 2026
Unprompted review
Lumiqour logo

Reply from Lumiqour

Hi Reece,

Thank you for sharing your feedback! We completely understand your point, and you're right—it can be difficult to review a product before you've had the chance to properly try it.

Our supplement is designed to work gradually, and many customers begin noticing results around the third month of consistent use, so consistency is key. We hope you'll have the opportunity to experience the benefits over time.

If you have any questions about proper usage or need any assistance along the way, please don't hesitate to reach out to us at support@lumiqour.com. We're always happy to help.

Olivia from Lumiqour

Rated 5 out of 5 stars

We had tried the product online once…but it wasn't the "real thing", now it works!!

We have a working canine, who had developed lipoma masses, and one was VERY large on the side of her ribcage and interfered with her vest. We had researched and tried various solutions using veterinary protocols combining a variety of high level supplements for about 6 months, without much success. We were also trying to avoid both a costly and painful surgical solution with recovery if it was possible.

My husband had come across the product online after a friend mentioned she had used it on her working canine. So we ordered via Amazon. After 60 days of trial we realized what we had purchased was not the legit product and we also did not have any results from it.

My husband then found your direct website, and purchased direct to see if that made a difference. We can happily report that it did. We could also then compare the packaging from your order to the online offerings and determine which of the Amazon product was legit. BUT - with the ability to create an automatic delivery, we know we will get the right product when ordering from your site.

Since receiving the actual Lumiqour product - and using it as directed for the last 6 weeks - we CAN see the difference in the masses. They seem to be "liquifying" for lack of a better term, have reduced in size, and continue to show reduction slowly every week. The masses did not grow overnight and so we don't expect them to fully disappear in 30 or 60 days, but we can see really good progress, no others have formed and EVERY one has reduced in size and texture. They are much softer and feel jiggly - like the fatty tissue is breaking down - instead of like soft but solid masses.
Highly recommend and ask that the customer be patient. But in less than 60 days we can see a BIG difference.

I can also say that in the long run it is saving us money because when I add up the costs of the individual items we were using plus the canine probiotic we were using before, this product combines all of those supplements, and probiotics, (and more) in ONE single product. SOOOOO much easier!

As a side note:
We read reviews that complained about their shipping experience last year, however we experienced NONE of that. (June 2026) The product arrived in a reasonable timeframe and we were updated via email when it shipped and could easily track its arrival. It was a ground shipment and not the "overnight" shipments as so many have gotten use to via Amazon, but we also made sure to place the order before it ran out, and it worked fine.

Whatever had been the issue seems to have been resolved.

The timeframe for this entire experience was April through June 2026. So hopefully that will give some context to anyone who might be concerned or have reservations about shipping oversight.

Thanks for creating a great product.

May 15, 2026
Unprompted review
Lumiqour logo

Reply from Lumiqour

Hi Kathy,

Thank you so much for taking the time to share such a detailed review and for trusting Lumiqour with your working canine's care.

We're delighted to hear that you've seen such encouraging progress after using the authentic Lumiqour product. It's especially meaningful to know that the changes you've described—the softer texture and gradual reduction in the lipomas—have made a positive difference for your dog. We also appreciate your patience and realistic expectations, as every pet's journey is unique and can take time.

Thank you as well for highlighting the importance of purchasing directly from our website to ensure you're receiving genuine Lumiqour products. We're glad our subscription option has made it easier for you to stay stocked with confidence.

We also appreciate your comments regarding shipping. We're pleased to hear your recent experience was smooth and that you received timely updates throughout the delivery process. Your feedback helps reassure other pet parents who may be considering ordering from us.

Thank you again for your thoughtful recommendation and for being part of the Lumiqour family. We wish you and your canine companion continued health and success!

Olivia from Lumiqour

Rated 1 out of 5 stars

Lumiqour is NOT a trust worthy company

Lumiqour is NOT a trust worthy company. Beware. They charged me 99.00 for product, claimed it was shipped almost 3 weeks later to my house but I was home all day with watch dogs out front for any delivery trucks. After several emails, they claimed USMail made a false claim due to shipping "problems". Then proceeded to state they would ship out correctly. All this was started May 3, 2026. It is now July 1, 2026 and they refuse to respond to any emails. They have no customer service available. You are completely at their word. This company gets a few product out to get 50% good reviews, then purposely steal to keep profits up. These reviews are actual experiences. Do Not Trust this company
Im still waiting for full refund or product. I will continue to warn others.

July 1, 2026
Unprompted review
Lumiqour logo

Reply from Lumiqour

Hi Regann,

We're truly sorry to hear about your experience and understand how frustrating this situation has been. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience and lack of communication you've experienced.

We take concerns like yours very seriously and would appreciate the opportunity to investigate what happened with your order and work toward a resolution. If your issue has not yet been resolved, please feel free to contact us at support@lumiqour.com with your order details so we can review your case as quickly as possible.

Your feedback is important to us, and we're committed to improving both our service and our customers' experience.

Olivia from Lumiqour

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look